My mother is 81 years old and not so good with computers, so I write this for her. She stayed in Palazzo Duca over Christmas, since our house up the street is to small and has to many stairs for her. So I booked this hotel for her for three reasons: the elevator, the location and the many good reviews i read here.
It delivered on all counts and more. Unfortunately, mom's suitcase didn't arrive with us to the airport, so she was a bit worried. But the nice people at Duca gave her lots of support, made many phone calls and I can tell you she will never forget how they saved her Christmas. They know what good service is, it's obviously in their bloodstream and it's called hospitality.
On arrival she got an upgrade to the best room in the place for a very small fee. No big thing for them, since she was the only guest, but good thinking anyway.
The hotel was nice and clean and the location is perfect, just 30 meters from the port, in the nicest part of Chania (that's where we have our house). Te only thing she didn't like was that she was all alone in the hotel the first nights, it made her a bit worried, even though she was perfectly safe.
Comfortable bed, nice balcony and good bathroom. She didn't eat the breakfast, since she preferred to make her own - there was a fridge and a cooker in the room.
So, top marks from mom (and from me, when mom is happy, I am happy)!
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- Also Known As:
- Palazzo Duca Hotel Crete/Chania