Okay so I booked this hotel last minute with high expectations. Boy was I disappointed. First off my arriving flight was canceled and I had to arrive a day late. I called to see if I could be reimbursed for the night I would not be here. They said sure, but had to charge a cancellation fee, which was more than the credit I would be owed so I would have to pay them more money! I said no way and just arrived a day late with my existing reservation and was out the cost of 1 night. Upon arrival I asked if, since I arrived a day late, I could just check out a day late. She said sure, but they would charge me! Talk about lack of customer service!
When I booked the reservation I paid extra to have a double/pool view room. We were assigned a room on the 4th floor and wouldn't you know it, there was no double bed and no pool view. I called down and the woman said I was right that I paid for a pool view room, but there were none available and she could move us the following day. Okay, mind you...I have already paid for the room the previous day and not showed up, so they gave away the room I paid for and would not reimburse me!!!! Talk about shady business. I asked to simply be reimbursed for the money I paid for the pool view and she said she could move me the next day and would not reimburse me. Oh my god, seriously? Do the Greeks believe in making a customer happy, or just taking there money and not giving them what they pay for?
Okay, now, after she said she had no rooms available, she calls us 20 minutes later and said she had someone checking out and could give us our pool view room. Great...
Pros: Great location in Central Chania. Easy walking distance to most everything. A local beach within a 10 minute walk, city center within 20 minute walk, grocery stores, mini marts, restaurants.
Wifi is free, and we had a free breakfast. Breakfast was probably the best included breakfast I've ever had! No joke, Turkish coffee, american coffee, fresh squeezed OJ , eggs, breads, greek yogurt, fruit, feta, tomatoes, cereal, bacon little sausages. Great breakfast! The pool is cute, quiet and hardly anyone ever there. The main part of the hotel is beautiful...but wait til you see the outdated gooms!
Cons: Small rooms, terrible A/C, teeny tiny shower, gross carpet that smells of cigarette smoke, terrible customer service, only ever give you two towels, hard beds...oh there is free parking, but its simply in front/side of hotel and if you get there too late its all full. This is definately not a 4 star hotel, I'm not really sure how they call it 4 stars, but maybe pushing 2.5. It is definately not appropriate for more than 2 people in a room, there is no couch, only a small table and chair...unless they have bigger rooms available.
- Official Description (provided by the hotel):
- We welcome you to AKALI HOTEL a very recently refurbished 4 star hotel and conference centre, located very centrally in the beautiful city of Chania which in the recent years apart from a very popular holiday destination, has been transformed into the new corporate centre of Crete.Close to old Chania port and our famous traditional market, our hotel has been a very popular establishment, offering accommodation of the highest standard for more than 20 years.Either for a business trip or for a relaxing holiday, AKALI HOTEL is the ideal place to stay combining modern and spacious rooms with excellent facilities and services of the highest quality. ... more less
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- Also Known As:
- Akali Hotel Chania Crete