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Civitel Akali Hotel
Ranked #54 of 111 Hotels in Chania Town
Reviewed 24 June 2014

A lovely hotel, great staff, good location, stunning food, a team that can not do enough for you, a fantastic hotel manager that has gone so far above her role to accommodate us as guests and also hosts of an international conference. We would return again! Thank you all :)

  • Stayed: June 2014, travelled on business
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Thank FALEXANDER A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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73 - 79 of 209 reviews

Reviewed 23 June 2014

The location of the hotel is close to old town (10 min walk distance) and to the BUS station (10 min walk distance) providing easy and cheep access to the beaches around the town. The food and the services were excellent. The personnel was very friendly, polite and helpfull.

Room Tip: The rooms at the back ofthe hotel are more quite and have a view to the pool.
See more room tips
  • Stayed: June 2014, travelled on business
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Thank KALFAS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2014

I was there with my wife and my two kids. The rooms were in very good condition and makes you have very relaxed and comfortable vacations. The service was very polite ,helpful and friendly. The manager of hotel Ms.Fotini Xirouchaki was really kind with us and she really knows how to give the Crete Hospitality. The hotel is also in a very good area (only 5 minutes from the center).
We will come soon...

Best wishes to Anita, Alexandros, Stella, Nikos and of course to Ms. Fotini Xirouchaki

  • Stayed: May 2014, travelled with family
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Thank Tom N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

My wife and I recently were in Crete for a vacation. We stayed in Chania for three nights, in Akali Hotel. We were disappointed. It is certainly did not live up to its 4 star rating.

The service was OK, staff were friendly and helpful. Location was OK but you are not in Old Town. The street is busy and noisy, not many choices for food in the immediate area but you are a 10-15 minute walk to an area on the beach where many of the locals go to dine.

The room was disappointing, the bed very uncomfortable, no bath and a very tiny shower. AC did not work and nothing was done to fix it even though I had mentioned the problem to the fron desk a number of times. Phone did not work - but to the staff's credit, they allowed me to make a call from the front desk at no charge. No one came to fix the phone.

I had booked the hotel through a travel agency so I had paid up front. If I hadn't done this I would have found another hotel.

  • Stayed: May 2014, travelled as a couple
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Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

I must start by saying I did not book or pay for the hotel, so can'r comment on the value for money. The hotel is positioned only a 5 minute walk from the old town, the staff are polite friendly and helpfull. Breakfast was good plenty of options and quantity. The room is slightly dated but always clean. The bath is small and the shower head holder was broke. That said for the right price I would come back again, and personally rate at a 3 star.

  • Stayed: May 2014, travelled on business
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3  Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

We booked here for 2 nights but left after the first due to the standards.
The hotel is not 4 star as it states and more like 2 star.
We booked a room with a pool view but we looked out onto derelict buildings and a pool with no water. ( which we were not told at the time of booking)
The bath/shower was a joke as you couldn't turn around in the shower and the bath tub was half the size of a normal bath so couldn't fit in unless you were a child.
I'm disabled so found this very difficult.
The complimentary toiletries was a squeezy bottle of cheap shower gel.
The hotel is dismal and dated and needs refurbishing to even think of getting up to the standard it advertises.

Stayed: April 2014, travelled as a couple
2  Thank KMW61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

My impression about this hotel is that it is overpriced and that the web-site is a bit misleading. When I arrived I was expecting a much better situation but I found an old hotel which certainly shows its age. The room is spacious but damage is evident in both the bedroom and the bathroom. Still cleanliness is satisfactory and the staff is friendly. Breakfast was a nice surprise with a lot of different local and standard products. Note that the hotel is located about 600m from the centre of the city in a totally unappealing neighborhood with a lot of garages and similar activities.

  • Stayed: November 2013, travelled on business
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Thank thada18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Civitel Akali Hotel

Address: 55 Kissamou Str., Chania Town, Crete 731 31, Greece (Formerly Akali Hotel Chania)
Region: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Chania Town
#14 Luxury Hotel in Chania Town
Price Range: £75 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Civitel Akali Hotel 4*
Number of rooms: 70
Official Description (provided by the hotel):
We welcome you to Civitel Akali Hotel a very recently refurbished 4 star hotel and conference centre, located very centrally in the beautiful city of Chania which in the recent years apart from a very popular holiday destination, has been transformed into the new corporate centre of Crete.Close to old Chania port and our famous traditional market, our hotel has been a very popular establishment, offering accommodation of the highest standard for more than 20 years.Either for a business trip or for a relaxing holiday, Civitel Akali Hotel is the ideal place to stay combining modern and spacious rooms with excellent facilities and services of the highest quality. ... more   less 
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Also Known As:
Civitel Akali Hotel Crete/Chania

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