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“Hugely overpriced for end of season! Complain at your own risk!”
Review of Palazzo di Pietro

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Palazzo di Pietro
Ranked #27 of 111 Hotels in Chania Town
Certificate of Excellence
Reviewed 8 November 2009

My wife and I decided on a late holiday this year back in Chania where we have spent many happy holidays when our children were growing up.

We decided to stay again at Palazzo di Petro (PdP) where we had spent a lovely holiday with the girls back in 2006. When we contacted Christine to enquire about pricing she told us that high season prices remained in force right until the end of October because they stayed busy right through. In the end despite some huge misgivings we decided to pay 135 euros per night for this place based on the location and our ignorance of late season pricing here.

When we arrived we were shown by the loquatious Christine up to a room at the top of the hotel up 4 long flights of wooden stairs - I was close to passing out by the time I had lugged the second of our big cases up this vertical assault course.

All that said we spent our holiday in glorious enjoyable isolation untroubled by other guests or indeed by Christine until the power went off during a thunder storm on the last Sunday. We had no means of contacting anyone and in the end we went out without being able to shower, change or freshen up. When we arrived back later that evening the power was still out but we did discover a number to call on the outside wall of PdPand help came at last to reset the fuse box. At this point we realised that we were just paying way too much for this hotel and the next day by way of research for next time we checked alternative prices in the area. In the very same street we found rooms just as nice with permanently manned receptions for 35-60 Euros. When we settled up with Christine the following night we decided to be honest and to tell her we were really not happy with the value for money and level of response.

We then saw another side of Christine and the whole experience became slightly surreal.The fact is that this business seems to be her total obsession and she cannot take any critiscm at all without taking it very personally. In an extraordinary and emotional outbust she defended her hotel like we had just insulted her children and made a number of weird and illogical points in a 10 minute tirade - my wife and I stood open mouthed as the hotelier told us off in the style of a Greek Basil Fawlty - here were the highlights and please keep in mind I was just about to pass 1180 Euros cash to her as the balance of our bill.

1. Christine said that we had contacted her not the other way around - she did not force us to agree to pay this amount!

2. She said the hotel had been quite busy throughout this period and most of the these (phantom we think) guests had complained about the noise we were making in our room.

3. She said that we had created great costs for her as we asked for towels to be changed most days compared to the Greek standard of every three days.

4. She complained also that we regularly spilled talc on the wooden floor making it slippery for the maid.

5. She said that she paid her maid a staggering 2000 Euro per month (a huge wage in this town) which meant that cash and valuables would be safe at PdP but there were no such guarantees at the other hotels where immigrant maids were employed and theft was rife. The maid wage comment caused uproar at our local bar where everyone of the expats living in the area wanted to interview for this position. We should have said that any level of theft below 100 Euros per night would have left us in pocket but by now there was a dangerous look in Christine's eye and we thought better of it.

6. As a last resort I informed her that I intended to write an honest review about PdP on TA and she said to go ahead as all these flattering reviews just made people think she is was a soft touch and actually created more work for her!

I probably stay an average of over 100 hotel nights per year but have honestly never had an exchange like this before. I have paid for 40 nights at PdP in the past and for the want of an admission, an apology or a minor refund we may have stayed there again - but after this - never again!

  • Stayed: October 2009, travelled as a couple
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14  Thank NewspaperDirect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 - 76 of 171 reviews

Reviewed 11 July 2008

We recently spent 6 nights at the Palazzo di Pietro & would highly recommend the hotel to anyone wanting to stay somewhere that little bit special in Chania.

At the risk of repeating other reviewers comments, Christine & her father make this hotel a great place to stay. From the delightful (award winning!) rooftop terrace to the very generous fully stocked fridge including homemade wine, raki & delicious olive oil, this place was a real treat.

The room & bathroom were spotless & the much needed air conditioning just right.

We had a little balcony overlooking the street below which was nice and quiet even though it's only 5 minutes walk from the bustling & very busy harbour.

Lovely!

  • Stayed: July 2008, travelled as a couple
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2  Thank C_and_SManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2007

I've been meaning to write a review for quite some time about this hotel. My wife and I spent part of our honeymoon here in 2005 and it was wonderful! This was especially due to the hard work of Christine who did everything in her power to ensure that our stay was perfect. A wonderful hostess!

  • Stayed: August 2005, travelled as a couple
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2  Thank LMQS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2007

The Palazzio di Pietro lived up to all its previous reviews and my daughter and I had a wonderful stay. It couldn't be in a better, more peaceful location, close to the beautiful old Venetian harbour with its restaurants spilling out on to the pavement and within a stones throw of ancient, narrow, picturesque alleys of the old town, bustling with life, excellent restaurants and little artisan shops.

All the reviews of 2007 are still accurate and there is little point in repeating everything that has been said, but I do reiterate that it is so refreshing to feel that one is staying in a place where the owners really care about you, your comfort and your holiday. Christine is the ultimate wonder woman and nothing is too much trouble for her. She dealt with my reservation extremely efficiently and responded promptly to all Email enquiries.

I have absolutely no hesitation in recommending this delightful palazzio, it lived up to all expectations and we would definitely return.

  • Stayed: October 2007, travelled with family
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3  Thank BlinkyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2007

It's difficult to add new things to say about Christine and the Palazzo di Pietro. But we had such a wonderful, relaxed week here in September that we felt we had to add to the reviews. Her hospitality is exceptional - her every wish is that you have the best stay possible in this lovely place and she takes every care to make sure you do. The building itself, in the family for generations, has been beautifully restored. Our suite was spotlessly clean, the bed beautifully decorated by Christine when we arrived, and very comfortable with a little balcony overlooking the quiet street where you could watch the world go by - but don't miss the lovely rooftop garden lovingly tended by Christine's father. The flowers are beautiful and it's a very peaceful spot. Chrstine keeps you supplied with soft drinks, baskets of fruit and her father's home made wine.Iif you are lucky she will share her favourite chocolate cake with you (we were - thank you, Christine!)The Palazzo is ideally located in the old town, it's just a very short stroll to the harbour and you are spoiled for choice for restaurants. We can't recommend it enough (even though this might mean it's even more difficult to get a reservation in future!). Hope Christine soon gets that holiday she so deserves though.

Stayed: September 2007
4  Thank Scot88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2007

We stayed at the Palazzo di Pietro from 22nd-29th May and wished it had been for longer! Christina is an excellent hostess and a never-ending source of useful information during your stay.

The Palazzo is delightful in every way and the little extra touches like fruit, chocolates and champagne in your room, and the beautiful roof terrace, made the stay truly memorable. I loved standing on our room's small balcony and looking down on to the street below - life is definitely lived at a slower pace over there! We have already recommended the hotel to several of our friends. The old port area of Chania is very picturesque and we sampled many of the restaurants, both around the harbour and in the town - one of our favourites was Pallas, fantastic food, service and a view to die for! I wish we were back there and would recommend the Palazzo and Chania unreservedly!!

  • Stayed: May 2007, travelled as a couple
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5  Thank RollOnOctober
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2007

Having read so many glowing reviews of the Palazzo di Pietro, my partner Brian and I were happy to find that it lived up to our expectations in every way.
Christina Bitzanakis and her family have renovated this beautiful old venetian palazzo with such love and attention to detail. Our room, 'Artemis', spacious and spotlessly clean, was fitted with quality furnishings and family heirlooms and had a small balcony overlooking the street.
The bathroom was very luxurious with corner bath and thermostatic shower and the little kitchen area was stocked with a huge basket of fresh fruit, tea and coffee, soft drinks, champagne and chocolates as well as wine, raki and olive oil all produced by her father who is also tends the pretty roof garden, for which he has won prizes.
Christina had decorated the beautiful (and very comfortable) 4-poster bed in the traditional greek way for honeymoons, with flowers and heart-shaped chocolates. She was charming and thoughtful, and very knowledgeable about the history of the palazzo and that of Chania itself.
We thoroughly enjoyed our stay and were very sad to leave!

Stayed: May 2007
3  Thank Taxidiotissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palazzo di Pietro

Address: 13 Agion Deka | Old Harbour, (behind the Metropolis church), Chania Town, Crete 731 32, Greece
Region: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Kitchenette Shuttle Bus service
Hotel Style:
Ranked #27 of 111 Hotels in Chania Town
Price Range: £61 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palazzo di Pietro 3*
Number of rooms: 7
Reservation Options:
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Also Known As:
Palazzo Di Pietro Chania
Palazzo Di Pietro Hotel Chania
Palazzo Di Pietro Crete/Chania

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