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“poor service, poor amenities”
Review of Arkadi Hotel

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Arkadi Hotel
Ranked #37 of 109 Hotels in Chania Town
Certificate of Excellence
Sydney, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“poor service, poor amenities”
Reviewed 4 July 2011

After reading the positive reviews from trip advisor we decided to book a few nights in the hotel. Upon arrival the receptionist was very rude and made us wait a long time whilst she was on a personal call. After waiting she was unfriendly and unhelpful. Upon entering our room we found no bath gel, shampoo or any of the sort. There was nothing in the fridge and i suspect it was a former hostel that was never fully refurbished. It is in a good location, however that does not make up for the other poorer qualities.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ms_travel_ms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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304 reviews from our community

Traveller rating
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    35
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53
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
Helsinki
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 June 2011

We stayed one week and I loved clean and cosy room with good bathroom. Also had from balcony a great view straight to the old city and the sea. Good tv with movie channels. Fast Internet connection in the room. Very heartfelt staff, from reception we got many good tips for restaurants and places to go in Hania area.
Our holiday lasted a month and everywhere we went I found that Greek people love children and my 4 yrs old daughter found vacation very nice and experienced.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SunholidaysHelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 September 2010

The Arkadi is in an ideal location for people wanting to use Chania as a base for moving around Western Crete, being 5 mins from the main bus station and less than 10 mins from the Venetian harbour with all its shops and restaurants. It seemed geared more to business use than tourists as it did not provide much by way of information on local tours etc.

The room was clean (and cleaned thoroughly each day), although the bathroom fittings seemed a bit dated. Beds were a bit hard, and the 'double' room was two single beds pushed together. Air con (didn't use) and small TV provided; no mini-bar. They will provide room service if you ask.

They had a single PC with free internet access, and WiFi in reception - not sure about the rooms as we weren't carrying a PC.

We were at the back of the hotel, so didn't suffer much from the inevitable noise (the Arkadi is located on the main square). The outlook from the balcony was not good, as it faced the other wing of the hotel and adjacent buildings.

The breakfast buffet, although the same each morning, had plenty of choice and the food was adequate. The dining room is quite large and airy.

The staff were friendly, co-operative and responsive.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Speleog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma, USA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 March 2010

Budget hotel in the heart of Chania. Rooms are the typical small Greek rooms. Not much just basic room setup but location is great. Free basic breakfast in the morning. I would not bring family to this hotel rooms are too small. But good for single or business traveler. Ask for a street view room on a high floor.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bengali2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chania Town, Greece
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 January 2010

I went there with my family when I was 16-17... The hotel was rated exactly as it should be, with 3 stars. It was nothing special, regular rooms with a small tv, but way much space for clothes and bags! There were no special features but the service was excellent, and the place quite warm and friendly! :) It is a nice place to stay for 3 or 4 days, or more but only if you don't spend much time indoors, because apart from the internet corner I didn't find anything else fun...

  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joyjohnnickname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens/Greece
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 31 December 2009

HOTEL VERY CONVENIENT FOR BUSINESS OR PLEASURE.
centrally located in main square of Chania, the breakfast room is very large and the buffet
is plentiful for Continental and or English breakfast.
large rooms equiped with essentials and very clean.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chiotisAthens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nea Makri, Greece
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 December 2009

The hotel is in the heart of the city of chania,only 5' from the old city and the hourbor.
the room was big,clean big bathroom with a/c, tv, with greek and foreign channels.All rooms have got balcony with view at the old city and the hourbor.
The staff were always with smile,friendly and kind.
The price for the hotel was very good and cheap.
Outside of the hotel you can find cafέ, tavernas, fish taverna fast food including goodys (greek chain company of fast food like mc'donalds), taxi station (the price from there to the airport is 20 euros) bus station, and finaly hub for regional bus (ΚΤΕΛ) for Rethymno and Heraklion the ticket for heraclion is 20 euros with return and it takes 2h and 45'.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mambaAthens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arkadi Hotel

Property: Arkadi Hotel
Address: Square, Chania Town, Crete 731 00, Greece
Region: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #37 of 109 Hotels in Chania Town
Price Range (Based on Average Rates): £
Hotel Class:3 star — Arkadi Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
Arkadi Hotel is only 200 metres away from the walls of the old town and the Venetian harbour of Chania. It is an ideal location for guests who want to discover Chania and its region. We are a three star hotel located at Square 1866, one of the most central squares of Chania.Featuring 64 rooms equipped with modern amenities; we pride ourselves on friendly and helpful service. ... more   less 
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Also Known As:
Arkadi Hotel Crete/Chania

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