We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing host”
Review of Helena Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Helena Hotel
Ranked #20 of 102 Chania Town B&B and Inns
Level Contributor
3 reviews
“Amazing host”
Reviewed 5 October 2013

The hotel owner made us feel more welcome than anyone else on our trip so far. The rooms are excellent value for money, and the location is perfect if you want to be in the 'old town' but with minimal noise.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauliecook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

73 reviews from our community

Traveller rating
    47
    19
    4
    2
    1
See reviews for
12
39
5
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Athens
1 review
Reviewed 22 September 2013

We had a written email confirmation for two rooms for two couples and they asked that we contact them a couple of days before which we did. This was only hours before leaving our home and we now had no place to stay in the old city of Hania. Rooms were full hotel after hotel and we made these reservations early specifically to stay within the old city. Wee were advised that they did not know anything about our written confirmation. And when we told them in frustration that we would post this on the internet they hung up. Post this Helena Hotel

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2013

We stayed just one night in the top room of the hotel. Well equipped and had a nice breeze from the see going trough. The owner was very nice to talk too and extreme relaxed. For no reason he gave us a discount on the room. One minus for some people might be the narrow staircase.
During the night we wanted to sleep with open windows. This was a bit hard, as the nightlife at the close by port went on and on until the early morning hours. This is not the hotels fault, but keep this in mind if you don't want to sleep with A/C and are looking for a quite night.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MartinPape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 May 2013

We stayed here just one night, before we went to Heraklion to catch a ferry super early the next morning. It was Good Friday, so the town was bustling with activity and celebration. This accounted for our night of the WORST sleep ever. There were some rowdy young people who stayed outside our hotel ALL night long LOUDLY having fun, and it was super annoying. But, that's not the hotel's fault, and to be fair we were there during a holiday so I'm sure it's not usually like that. The bed was the only small complaint I had, it was very firm. Other than that, the room was nice, the bathrooms were really nice, and the place is in a great location. The hotel owner is sooo nice! ANd his son was very nice, too. We loved the hotel owner. We talked to him several times at length, and one evening after heading back to our hotel we saw him out at a local bar. He insisted we sit with him and his friend for some drinks, so we did. He also insisted on paying for our drinks, which was quite hospitable, especially considering their crisis right now. I was so glad we stayed here, and I would definitely return in the future. The place is great! And it's a fantastic deal you won't be able to find elsewhere.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norway
Level Contributor
155 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 4 October 2012

This hotel has a wonderful staff, both the owner and his son. Always willing to help, and providing great service. We have stayed here twice, but only for a very short period of time. The room we had was not the greatest, but as we only asked for a place to stay for a very short time we didn't ask for more. Next time we might stay for a bit longer, and ask for one of the rooms with great views of the old harbor. Recommended!

  • Stayed September 2012, travelled as a couple
    • Service
Helpful?
1 Thank Nordkvinnen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 September 2012 via mobile

We booked 2 nights in September, and unfortunately were not able to make the first night as the Megajet from Santorini arrived late into Iraklio meaning we missed the last bus to Chania. The next day the owner put us in a large triple room as we had wanted a double bed. Whilst we didn't have a view the room was spacious with fridge, kettle and 2 chair/lounges opposite a coffee table. We also breakfasted at the little cafe he recommended which was great. To top it off he then only charged us for 1 night even though we hadn't cancelled until very late the night before. Very much appreciated and will definitely stay again.

Stayed September 2012
Helpful?
Thank tjncj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 July 2012

Struggling over the ancient but rough-on-wheeled-luggage labyrinthine cobblestoned streets of old town Chania, I'd gone about as far as I could go pursuing a recommended but still elusive pension. I stopped to catch my breath in front of an unassuming and quietly picturesque hotel. An antique scripted vine-draped hanging sign informed me I was at the Helena Hotel. I walked into its welcome cool stone interior and discovered my own personal paradise. The personable young man at the desk showed my husband and me two available rooms: one allegedly with a better view but up an additional flight of stairs, both at bargain rates. We gratefully took the lower room on the second floor which had a view to die for! A window overlooking the gorgeous harbour with its Venetian and Ottoman architecture, round domed mosque and several horse-drawn carriages. For me, Chania has the charm of Venice with an added Ottoman allure on a much more modest and casually homey (not to mention affordable!) scale. Our cosy, charming and comfortable room with a view in the Hotel Helena was a literal window onto all of that. And not just the room was charming. Proprietor Antonis and his son George were the most gracious and helpful of hosts. They provided much useful information and recommendations for dining, shopping, tourist attractions not only in Chania, but elsewhere in Greece. Not to mention friendly conversations of mutual interest about history, literature, art, architecture, the economy, etc. It doesn't get any better than this. The Hotel Helena (although shockingly termed a "2nd class" hotel) is more than first class by my standards. It is not just my favourite hotel in Crete, but my favourite hotel anywhere, and I have travelled in more than 70 countries over the past 50 years. Go there and see for yourself.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iannieheyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chania Town hotels
0.1 mi away
Casa Veneta
Casa Veneta
#6 of 109 in Chania Town
363 reviews
0.3 mi away
Samaria Hotel
Samaria Hotel
#5 of 109 in Chania Town
453 reviews
0.1 mi away
Hotel Belmondo
Hotel Belmondo
#19 of 109 in Chania Town
220 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Porto Veneziano Hotel
Porto Veneziano Hotel
#4 of 109 in Chania Town
1,180 reviews
0.5 mi away
Kriti Hotel
Kriti Hotel
#13 of 109 in Chania Town
359 reviews
0.0 mi away
Porto del Colombo Hotel
Porto del Colombo Hotel
#34 of 109 in Chania Town
183 reviews
Show Prices
Show Prices
Show Prices

Been to Helena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Helena Hotel

Property: Helena Hotel
Address: 1 A, Parodos Theotokopoulou, Chania Town, Crete 15731, Greece
Region: Greece > Crete > Chania Prefecture > Chania Town
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #20 of 102 B&Bs / Inns in Chania Town
Price Range (Based on Average Rates): £
Hotel Class:3 star — Helena Hotel 3*
Number of rooms: 7
Official Description (provided by the hotel):
Classic, traditional house in the Old graphic Venetian port of Chania. Located in a narrow side street of Theotokopoulou. The decor of the rooms is traditional and simple and gives a feeling of warmth and hospitality to our guests from the first moment of their arrival. Most of our rooms have a magnificent view to the Old Venetian port. Helena hotel provides 7 comfortable rooms providing all modern conveniences (WC, TV, frige, Air-conditioning). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Traveltool, S.L.U. and Hotels.com so you can book your Helena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Helena Hotel Crete/Chania

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing