Rude staff!!! I've never encountered such a negative attitude towards customers... We stayed there for 2 days and there was never anyone at reception! You had to go to the restaurant to find someone to help i.e. checking in.
In all fairness the man who welcomed us when we checked in was really nice and helpful, but we had to deal with an incredibly rude woman when we checked out. They had my ID card and I obviously needed it to check out and fly back...We asked the day before if someone will be there early in the morning as we had to leave around 8am and they said fine. No one was in reception (as usual...) and the only person around was a cleaner in the restaurant.
I eventually managed to obtain someone's mobile number and a woman answered and told me off, saying she said she'd be there at 8.30am and hung up on me! She then turned up at 8.35am looking angry and had another go at me.
We tried to explain we were in a rush because we had a flight to catch but she didn't apologise once and even had the audacity of accusing us of having smashed the restaurant door?!? She also shouted at a friend of ours (who was driving us back to the airport and was waiting for us) and carried on being rude. Unbelievable attitude! This is the first time I have ever left a bad review for a hotel but this was an absolute joke, how could you have an empty reception desk and then be upset about customers checking out early??
In comparison we stayed at Selena hotel the previous nights and it was fantastic, the staff was absolutely amazing. I would certainly not recommend Kalypso hotel to anyone...
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- Also Known As:
- Kalypso Hotel Elounda Crete