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“Excellent hotel ,professional ,friendly staff”

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Galaxy Hotel Iraklio
Ranked #3 of 58 Hotels in Heraklion
Certificate of Excellence
Reviewed 30 June 2014

Clean,helpful,professional ,friendly,knowledgeable ,great location,all staff excellent,especially Maria and Eftichia at reception and Theoni and Maria who work in food and beverage . Nearby local taverna Alai served beautiful local cuisine great staff too ,Yorgas,Bill,and Marious friendly and funny people. All staff above made our holiday special and return almost inevitable.Beautiful people,hotel,place......just book you won't be sorry .

Stayed: June 2014, travelled as a couple
Thank Disappointed933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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540 - 546 of 1,729 reviews

Reviewed 27 June 2014

This an outstanding hotel, well located with great amenities and an excellent staff. The terrific service started at the front door and went throughout the hotel from the front desk to the restaurant. I had contacted the hotel via email and they arranged a personal pick up from the ferry port to the hotel (10 minute drive). We picked up a rental car the next morning from the airport (15 minutes away) and had no trouble finding a parking sport right outside the hotel later that evening - the doorman even parked the car for us.
We stayed here for two nights in a spacious room with a large comfortable bed, a desk, a couch, a safebox, minibar and with a nice modern bathroom. Plus there was a balcony that looked out onto a busy street (the room was very quiet when the balcony door was closed, so noise was never a problem). On entering the room, we were greeted with a tray of snacks and raki. There was complimentary bottled water as well.
Since we saw the hotel restaurant received great reviews on TA, we decided to eat at Per Se the first night. It was a terrific choice - excellent food and outstanding service.
The hotel buffet breakfast was wonderful, good food, wide selection. The manager went around making sure that people had a personal greeting and that everyone was satisfied and was quick to meet any requests.
We walked from the hotel to the center of the town, it was about 10 minutes, cutting through a pleasant park. There are plenty of shops around.
We were worried that perhaps this was too much of a business hotel, but we felt right at home as tourists. We would definitely stay here again.

  • Stayed: May 2014, travelled with friends
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2  Thank Noo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014 via mobile

This hotel was everything I expected from the reviews I had read.
We stayed B&B in middle June and stayed on the 4th floor which was side facing onto the road, yes the road is noisey but shut the patio doors and you can't hear a thing, we personally liked to hear the hustle and bustle of the city.

Breakfast as everyone has said is supurb and the waiting staff are 5 star.

Parking the car was never a problem, could always get a space outside the hotel.

Pool area very relaxing, free use of towels readily available, and sun loungers very comfy.

Rooms very nice, so nice to have carpet in rooms instead of tiles, and the bathroom had a good shower, always hot water and good pressure.
Bed and linen good quality. A good nice sleep every night.

Would recommend this hotel to anyone and would return if it arises.

Stayed: June 2014, travelled with friends
3  Thank simonstreatfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2014

Simply a superb hotel; the quality of food was outstanding and the staff were very friendly and attentive. The hotel was situated in a central location 10 minutes from the airport and within walking distance to the town centre, the thriving 1866 market and archaeological museum. The only drawback was the size of the room which was a tad small, however the beds offered a brilliant nights sleep. The hotel facilities were excellent; in particular the swimming pool and the sauna. . Special thanks must go out to the receptionist Maria who provided us with great information about what to do in Heraklion, also her highly accommodating service made us feel very welcome.

Overall a hotel which we highly recommend

Room Tip: If possible seek a pool view room, which is quieter than a road side one
  • Stayed: June 2014, travelled with family
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1  Thank S0fa12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

The Galaxy certainly lives up to its reputation as a 5 star hotel. We stayed at the property in mid-June for 3 days. The lobby and rooms are exquisite. They offer a full breakfast and it was fantastic. The staff was friendly and very helpful when we had questions or asked for directions. There are several restaurants near the hotel sand you are a 10 minute walk to the center of Heraklion and another 5 minutes to the Archaeological Museum. I would definitely stay here again.equsite

  • Stayed: June 2014, travelled with family
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3  Thank vdf123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

We got this hotel at a good price online, it was great value. It is 5 star and mostly lives up to that billing, perhaps just let down by the size of our room and the lack of drawers for our clothes. If we had been there for a fortnight, I guess we would have asked for some storage. As it was we lived out of our suitcase. Another gripe I had was the mattress which was foam covered by a mattress protector, this made for a very damp bed in the morning. I was kind of expecting a sprung mattress in a 5 star hotel.
Outside of the room, the hotel was very good. The restaurant was a bit expensive, so we didn't use it at all. Only for breakfast did we eat in the hotel and that was enough (lots of choice in the buffet) to keep you going until mid-afternoon. It is a hotel more used to business guests, I guess, but this meant the pool was quiet.
All in all, it is in a good location has very efficient staff and was great value.

  • Stayed: June 2014, travelled with friends
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1  Thank fiferblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

The Galaxy Hotel Iraklio was perfect. The service was personalised and exceptional, the room was clean and well appointed, the location central and the breakfast was delicious. I cannot fault this hotel whatsoever, and highly recommend it to anyone travelling to Iraklio.

  • Stayed: May 2014, travelled as a couple
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Thank Lauren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Galaxy Hotel Iraklio

Address: 75 Dimokratias Avenue, Heraklion, Crete 71306, Greece
Region: Greece > Crete > Heraklion Prefecture > Heraklion
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Heraklion
#2 Romantic Hotel in Heraklion
#3 Family Hotel in Heraklion
#3 Luxury Hotel in Heraklion
Price Range: £69 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel Iraklio 5*
Number of rooms: 127
Official Description (provided by the hotel):
The 5-star Deluxe Galaxy Hotel Iraklio is Heraklion's premier hotel for business and leisure and the top choice for discerning travelers. Modern facilities fully renovated in 2008, and warm, professional service highlight the hotel's steadfast dedication to the magical combination of aesthetics and functionality. Centrally located in downtown Heraklion, the Galaxy is an oasis of contemporary luxury whose services and amenities are second to none.The Galaxy Hotel Iraklio's 127 rooms and suites exude an air of contemporary elegance within a unique city-resort atmosphere, while the hotel's extensive, upgraded amenities include, among others:• fully independent air conditioning• complimentary WiFi• fine bed and bath linens• premium Simmons mattresses and choice of pillows• Pure allergy friendly rooms for optimal air quality and the best sleep you've ever had• fully equipped complimentary business center• large fresh-water pool• complimentary parking facilities• concierge services• complimentary state-of-the-art gym with wellness center and hammam• superb dining at the all-day Per Se Lounge or poolside Vetri Restaurant• top conference and event facilities No matter what the reason for your stay, the Galaxy Hotel Iraklio will ensure that it is nothing short of spectacular. ... more   less 
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Also Known As:
Galaxy Hotel Heraklion
Galaxy Hotel Iraklio Crete/Heraklion

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