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Reviewed 4 July 2017

We traveled as a couple and booked a last minute deal, thus we did not have high expectations for the room, however we were really lucky as we received a family room with a great sea view.

The best part of this hotel was the animation team, as the hotel is 5 km to the nearest town, thus animation is very important. We were really having great time during the whole holiday, recommend taking part in all of the various activities as volleyball, water polo, gymnastics, evening shows, discos and etc. The animation staff also asks personally about your hobbies/likes and adapts accordingly in order to carry out these activities and have fun. So a huge shout out to Nico, Misa and Ula! These guys are the greatest.

Other points:

*Great location, it is beach front hotel, thus it is a 50 m walk down to the sea. The beach shore is quite rocky, but this is natural for the whole south region and other parts of Crete and you can also buy special shoes for kids and adults for a reasonable 8 euro price (for adults) at their souvenirs market next to the hotel (even these shoes cost around 10 euro back home in Lithuania at large retail stores, thus the prices are very reasonable, the same counts for souvenirs, we went to different local markets and found out that it is not cheaper in local stores).

*The sunbeds and umbrellas are free at the pool and on the beach! However, there is not enough sunbeds for every guest, especially when the hotel is fully booked, thus you have to come out early to reserve them by leaving your towels or other personal belongings. I would really recommend the management to solving this issue by providing more sunbeds or monitoring their use as some people come out at 6 in the morning and spend up to 3 hours on these sunbeds during the whole day while other people cannot use them in between, because sometimes you come at the beach or the pool and it is almost empty, however all of the sunbeds and umbrellas are reserved and you cannot use them.

*Great pools, clean, 4 separate: one for very small kids, other one for swimming, two other main ones next to the beach, just for cooling down or relaxing.

*The package is all inclusive (with local drinks). Food is good, there are two themed evenings (greek and italian) also you can get one free evening reservation at their Olives restaurant with full course meals to try out various of different dishes. I am not a big fun of Ouzo or Rakki, however I found local whiskey and wine quite good, you can also get beer, vodka, rum or have various cocktails mixed with sodas and syrups.

*Across the road and next to Blue star hotel, there is Blue Sky hotel (owned by the same people) where you can rent a car and the agency (DriveNow) will bring the car directly to that hotel, tested the provider and everything went perfectly. The only drawback was that I actually found out the car rent location myself on google, the front desk staff was not able to help me with car lease. I understand that the business is seasonal, and new staff is hired each season, however they should be informed about these options by the management (especially when these hotels are owned by the same people).

*There is a bust stop next to the hotel, thus it is easy to visit the near by town Ierepetra. However, I would recommend to rent a car, there are lots of places to visit in Crete and the environment is beautiful, with all of these mountains and breathtaking views/ the roads are very good and safe.

*The staff is multilingual and most of them are really friendly. Maria from the bar even one evening showed the guests how to dance Sirtaki and I mean real, proper Greek Sirtaki, not that one that we have seen in Lithuania.

*The internet is free and works really good at the pool area.

Points for improvement:

*The fitness room has a bike, which you cannot properly use as it almost broken and there are some weights, thus they could work on that a little bit on expanding and renewing the equipment, because some times there are some crazy people which like to work out during their vacation. In my case I had a knee injury and I had to work out on the bike daily. The drawback was also that I was not allowed to use the bike till the responsible SPA person working hours (from 10 a.m.), even though the fitness room is completely separated from the SPA, I explained the condition to the front desk with no success.

*The check out time is 12 o'clock, as our bus had to pick us up at midnight, we asked a late check out, and we were quoted 80 euro (for a check out after 6 p.m.) as we had a family room, however a standard room qoute is 50 euro and we were staying only 2 people in the room, thus it was strange that there was a price difference. The front desk manager Lena disagreed to move us to a different room to have the 50 euro option and did not give us any other other options. So my recommendation is to be more flexible, I understand the higher charge when there are more people in the family room, but paying extra when only 2 people are staying does not make sense, even when we were not allowed to move to any other room for the day even the hotel had lots of availability from 12 till 11 p.m. as most of the guests come from Poland on late night flights. So what we did, we went and booked a room at Blue Sky (the same hotel across the road) for 30 euro till 11 p.m.

All in all the vacation was great, I would definitely recommend it to other people, please say hi to Nico, Misa and Ula when you see them ! :)

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Žilvi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2017

Dear Zivli,
Thank you for wonderful review!It was our pleasure to accommodate you in our hotel and help you to spend pleasant holidays.Thank you for sharing your positive experience with other Trip advisor followers.Will be happy welcoming you in our hotel again.
Sincerely,the managment of Dessole Blue Star.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2016 via mobile

We came with an infant for 12 days, ultra all inclusive catering. The vast majority of guests comes from RU or other ex-SU countries, accordingly most signs & info is written in greek & russian.
The food is fresh, various & delicious.
The expectations for beachfront were too optimistic. The chairs and umbrellas were always "occupied", mostly by towels placed there in very early morning. Getting in water: not barefoot! Rocky & slippery.
We had a bungalow-room, equipped with basic functions: aircon, tv (poor signal quality, unusable). The housekeeping was poor, during our stay the bathroom was not cleaned. The bathroom itself was miserable, as from the 70's, desolated.

Summary:
Staff: ****
Catering: *****
Beach: **
Room: *
Overall: **

If you expect ****+ as advertised, you'll be disappointed big time as we were.

Stayed: August 2016, travelled with family
4  Thank jozefj639
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2016

Food -Ok, but small capacity restaurant noticeable at dinner.
Hotel´s beach- clear, but really no sand, but something like gravel with sand,
a gradual entry into the sea, but many large stones, Wear water shoes and be careful.
2 nice pools- once with seawater.
negatives:
- focused on Russian clients, they are favored, russian flag before hotel, priority service from the staff, bilingual signs in Russian,
often they lack a translation into English or German etc.
- luggage storage fee otherwise only loosely kept near the reception
-weighing baggage fee
- Fee for the loss of beach towels, sometimes enough loungers on the beach near the pools

Room Tip: Choose superior or family room, standard room is really small.
  • Stayed: July 2016, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Martin X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2016

We came for a vacation with friends, three couples, for a week.
Its located 2hours by bus from the airport Heraklion, about 5km from nearest city Ierapetra.
We really enjoyed our stay. Rooms were small, but everyday clean. Our room had problems with shower and water pressure, also a bathtub is not necessary the best choice on a vacation, shower would be better.
Food was excellent, great choice of home and European foods, anytime was enough of everything, so you don't need to run to by first at a table. Drinks also great, just the choice could be bigger, after few days you want to try something else.
Staff was superb, Maria, the boss of the beach bar was so friendly, nice and always smiling. Animation team hyperactive. we made there many new friends.
Beach is rocky, not easy to get into the water without shoe, but we found some good places. Water nice and warm, great for snorkeling.
Most visitors were from Russia and Slovakia.

Room Tip: Lower rooms don't have view on the sea
  • Stayed: July 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank RudiRehak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2016

If you ever been to Turkey, you realise there are 2 types of ultra all inclusive. You will have enough of everything but Turkey is on higher level. This hotel is very good for families with children because animation team will take care about them for almost all the day. I reccomend trip to the Chrisi island but go with fast boat Nautilus from small city Ierapetra for 25€ instead big ship. You can walk to the Ierapetra which will take one hour (5km) and on the way back take a taxi for 9€. The Chrisi island has beautiful Golden beach. There are two beach bars, one on each side of island.

Room Tip: Villas have better furniture than the main building
  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank matt m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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