This hotel was sold as a 4* - more likely a 2/3, until breakfast, then we reclassified THIS DUMP as a 1*. The staff were the worst I have ever encounted in any hotel home or abroad. I really felt like I was intruding. It was really uncomfortable just asking for a drink as the bar, as the staff were so unfriendly, and we were just getting in their way.
Peaceful is one thing - but the atmosphere at this hotel was horrible. It was so quiet, that on our first and only night, we couldn't help but whisper to each other and were too afraid to even speak let alone try and enjoy ourselves.
Room was big, but tatty and not clean. Every sun umbrella by the pool was broken - every single one tatty and falling apart. Food was bad and the restaurant area also had that errie uncomfortable feeling. Staff horrible and unfriendly. We saw one couple being asked to hand in their passports to reception, but we were not asked for ours - which is weird.
The only good thing about this holiday was the move to a different hotel. The Olympic staff (on the other end of the phone - no Rep at the hotel and now we know why) were actually very nice and understanding and within 2 hours we were in a taxi to another hotel. Swiftly followed by 15 other guests that one day alone - and a few more that we recognised over the next few days.
IS THIS HOTEL STILL OPEN - towards the end of our holiday people started to arrive at the new hotel even though they were booked at this dump. Olympic obviously didn't even bother taking them to Ilatia, because so many of us had already moved out. It must have been empty the week we booked.
DO NOT BE POLITE WE-DON'T-COMPLAIN-ENGLISH-TOURIST - if you end up in this hotel, call your travel agent and get moved asap!
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- Also Known As:
- Ilatia Village Hotel Rethymnon
- Ilatia Village Crete/Rethymnon