Just returned after two weeks at this small hotel, What can I say. Positives are the staff around the hotel are so friendly and very helpful. Reception and Bar Area are nice, Food was very good, plentyful and a good choice. Negatives: pool area is a bit dated, sun loungers are very very old and worn, as are the 9 parasols around the pool. They did not shade the sun very much as very threadbare and in urgent need of renewing. We arrived party of 3 (2 adults and teenager daughter) checked into a standard room which when I booked was advised this was suitable for 3 adults. The staircase and corridors are so gloomy, scruffy and stairwells not lit up at all. Peeling Paint on the Window Frames and generally just looked depressing. We entered our room to find it was actually a double room with a small camp bed in the corner, the decor was dirty, old fashioned and generally tired. I was so disappointed, we went to reception and asked to speak to the manager. She came out and I advised her the room we seen on the booking was a lot bigger and could she move us please as the room was so small. She proceeded to get her Ipad and tell me that the room was the same as the internet. I told her it was not, she then advised that she could move us to a superior room for another 20 Euros a night, which would of been another 240 euros on top of what we paid. I told her no way, Unfortunately we had to stay put which was most annoying. We asked our representative if she could help the following day, and she advised we could move to another block, without a sea view, which we did not want. On returning to the box room, we discovered that the springs were showing through the mattress, so requested a replacement. The manageress who we named (Joyce Temple Savage) advised she could get a mattress topper to make it more comfortable. We did get this mattress topper the next day, but when I checked it, OMG, It was in a 70's style pattern, really dirty and had rips and seams coming away all over. It was disgusting !!!. We simply covered it with a sheet and had to get on with it. The balcony windows in our rooms had not safety stickers on the glass, an accident waiting to happen. The hotel is desperate for renovation, I would seriously give the rooms no more that 2 Star at he most. At meal times (JTS) Manageress would enter the restaurant and proceed to rake the food around in their trays (Why).
Although I have a lot of negatives, I feel our holiday would have been much much better if our room bigger to accommodate 3 adults, had been clean, bright and tidy. Desperate room and corridor renovations are needed to bring this hotel to the 3 * standard it portrays.
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- Also Known As:
- Orion Hotel Rethymnon
- Orion Hotel Crete/Rethymnon