We were two families with two small kids aged 3 and 4 and some people aged between 73 to 78. Prior to booking we asked about the location if it is near transport, restaurants and other holiday activities because of our circumstances and needs. We were told that everything was nearby and it is very ideal for kids and older people. Transport facilities from the port of Paroikia were runnung every half an hour from the port dropping us off very close to the hotel.
Therefore all nine of us used the bus on our arrival, based on the information given. However the bus dropped us off in the middle of nowhere by a sign board saying 150 meters to Acquamarina. There was no sign of the hotel but having no other alternative, we started walking with two children crying and three older people aching and carrying 9 suitcases. The distance from the bus stop was between 500-600 meters and NOT 150 meters. We were exhausted. One car driver volunteered to help with some suitcases as he said the hotel was very far. We had to accept his offer and trust him giving him our suitcases as we had no alternative.
On arriving at the hotel, eventually, we realised that there were no restaurants or supermarkets nearby. We were disappointed because we had two young children with us and we would need some place to buy daily items i.e. milk etc. There was just one other hotel.
The Reception assured us that their driver would take us anywhere we wanted. On that understanding we signed our arrival.
However this was time consuming and costly. Every time we had to pay 20 Euro to go to the nearby little town to buy the necessary. Going to eat meant two separate journeys because we were nine and it cost us 40 Euro to go to Piso Livadhi which was about 1 or 2 kilometers away.
The children were bored because there was nothing for them to do and the wind was so strong that the sand was hitting them in the eyes.
On the second day we approached them wanting to leave but they would not compromise. In the end we stayed 3 more days but they made our stay very uncomfortable. We used their restaurant to eat every night to avoid the high cost of going to the nearby town, but the portions were so tiny even though the cooking was good enough. The service in those three days was even more terrible. It was on the understanding that if we stay 3 more days, they would try to help us with transport. However, on the day we booked to leave and needed a taxi they refused to provide their taxi service saying that the driver was unavailable when he was sitting there, ignoring us. They also said there was nobody available in the nearest village so we had to start walking to the bus stop, 600 meters away, again.....
AN ISOLATED PLACE. NOT IDEAL FOR FAMILIES AT ALL NO SUPERMARKETS AROUND AND NO MEANS OF TRANSPORT AVAILABLE. YOU NEED A TAXI TO GO ANYWHERE (THAT IS IF THERE IS ONE AVAILABLE, YOU HAVE TO WAIT FOR HALF AN HOUR FOR ONE IF THERE IS ONE AVAILABLE AND AT A HIGH COST OF COURSE)
YOU HAVE NO CHOICE BUT TO RELY ON WHATEVER THE RESTAURANT HAS TO OFFER FOR THE DAY. BEAR IN MIND THE VERY SMALL PORTIONS.
A VERY POOR SERVICE FROM THE RECEPTION ESPECIALLY THE MANAGERS (OWNERS) EXCEPT A COUPLE OF WAITRESSES. NO MAINTENANCE AND NOT ENOUGH WATER FOR A SHOWER AT TIMES.
MOST IMPORTANTLY THE WIND IS VERY STRONG ON THE BEACH THAT THE SAND HITS YOUR FACE VERY STRONGLY AND YOUR EYES. FEELS LIKE NEEDLES! THAT'S ALL ANYONE NEEDS!
- Official Description (provided by the hotel):
- Welcome to Acquamarina Resort! Built on New Golden Beach, one of the most beautiful beaches of the island, ACQUAMARINA RESORT is a unique architectural gem, offering excellent services and a wide range of facilities. Overlooking the deep blue sea, it consists of 29 fully equipped suites, decorated with the traditional Cycladic style and comfort. The beach is ideal for sports enthusiasts, as it is one of the most suitable beaches in the world for windsurfing, while at the Goya Windsurfing Center of the hotel, beginners as well as experienced windsurfers will find the latest models of Goya and also experienced instructors. ... more less
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