Kos is a very nice island, unfortunately the cleaness it is not perfect around the island. The hotel is always perfect...george at the reception is the best. See us next year!

We have never been to such a poor quolity and bad service hotel. Bellow you can find an official complaint that we have forwarded o the hotel and our Tourist company with photos.
'Dear management of the hotel Marmari Palace!
We kindly ask you to review our complaint and do something to improve our condition while staying at your hotel.
We are the guests, travelling by “Le Grand”.
Date of check inn – 11.06.2011. During the first day of our staying here we were provided with the room which quality does not correspond to the level of 5-star hotel. There were several problems with that room:
1) Air conditioner was located directly under our heads. It was not possible to regulate the air flow to any other direction. That is why we were forced to open the balcony door during the night.
2) Mosquito net was absent in our room, though it was visualized in most of other rooms. As we opened the door the first night we were bitten by mosquitoes and could not sleep nearly all of the first night.
3) The room we were provided with belonged to type “Family room” with the door that separates our room from another (connected rooms). We heard every step of our neighbors (while they were taking shower, coming in and out of the room, talking).
4) The furniture in the room was old and it did not work properly: the drawers and the door of wardrobe were probably broken as it was hard to open and close it. We could not use the furniture.
5) The dressing-gowns were not in our room, though they are mentioned in the description of the hotel. During our first day of staying we were told that in the hotel Marmari Palace dressing gowns are not included.
We asked the staff of the reception to change our room on the 12.06.2011. The first reaction was very emotional. We were asked to stop talking. We were connected to ex-tour leader Julia and described the situation to her. She did her best for us in order the room to be changed.
The next day on the 13.06.2011 we had another room on the ground floor.
The problems in that room were the following:
1) The air was wet, there was a smell because of wet furniture.
2) There was a locust in the room with the length of 6 sm (we made several photos) and there were bugs, spider (or a tick?) there.
As we became very nervous of that kind of creatures in our room we asked the staff of the reception to change the room once again.
We were offered to change that room to another which is above the ventilation devise of the hotel. Unfortunately we could not sleep in that room. We really tried to stay there but it is impossible to do that even for one night because that noise disappears for a short period and then again starts for a long time. The level of air pollution is higher than acceptable level which may be harmless to the human.
Being in several different rooms we were able to match all of them and we can conclude that none of those rooms correspond to the level of 5-star hotel. More than that, we find it dangerous for our health to stay in such rooms.
Dear management of the Marmari Palace, we really hope that you will help us to solve the problem.