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“excellent hotel, perfect location”

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Grand Serai Congress & Spa
Ranked #4 of 30 Hotels in Ioannina
Certificate of Excellence
Reviewed 3 June 2014

We were part of a leisure group, staying there for 3 nights. The location is super, the best 5* central hotel. The staff very helpful and friendly, the rooms very comfortable and clean, the breakfast & dinner amazing quality, Congrats to the chef! Suggest it definitely to everybody who travels to this fascinating city!

  • Stayed: May 2014, travelled with friends
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1  Thank DANOS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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84 - 90 of 529 reviews

Reviewed 1 June 2014

We stayed two nights. In The room was very hot. We called twice to repair the air condition . We were told it be OK within half an hour. It was a lie. They told the same to our friends in the other rooms. Next day morning we were told that they didn't change yet the air condition from heat to cold function.
Our Kees didn't work 3 times in 2days.
The room is big clean and nice but no pictures on the walls.

Room Tip: For five stars the hotel must work harder.
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  • Stayed: May 2014, travelled with friends
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Thank Batia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2014

Stayed there recently with my wife, while my self in Ioannina City on a business trip.
A well restored / refurbished and maintained city / resort hotel. Would give it a 4 star rather than 5, you will see below why.
Helpful and friendly staff, great daily cleaning, centrally located, close to the market around 10minutes walking from the lake. Spacious, well equipped rooms (we stayed in the standard one, 3rd floor).
Breakfast was commercial but there was variety = hence ok.
Front office / room service staff, very polite and professional.
Very comftortable mattresses / pillows and soft / nice smelling bed linens + towels.

The downsides:
- Overpriced f & b outlets (restaurants / bars). Prices should be at least 30% lower, against the quality and variety you get.
- Unacceptable coffee (any kind - we tried, espresso / cappuccino / nes cafe) - They need to improve the quality of the water they use to prepare it, together with the quality of the coffee they buy.
- 20% surcharge for room service!!! Hence if you order dinner in room and the bill is 100 euro (you can reach this amount very easy, for 2, as menu is very expensive always considering the average quality of the goods) you pay 20 euro on top of it for room service + any tip (if you wish) might leave to the staff.
- Small parking (always busy) very difficult to park. Also around the hotel very difficult to park too (busy area).
- Extremely expensive WI-FI (we used our mobile data, was cheaper!!) - wifi is nowadays free and as necessary and important as breakfast (to be included in the price), especially to the 5 star hotels (and not only).
- Limited bathroom amenities (for 2 persons, there was just one shampoo + one body shower + one body lotion). These should be for two + some additional amenities (such as conditioner / shower cap etc, exactly like a 5 star should offer)

Deco is sth very personal. Hence there is no good or bad one. To us, was just fine.

We got a very good price for the room with breakfast and we would easily stay again as it was worthy (value for money).

I believe that the above are in fact just minor changes the hotel should do asap. It will not cost them more than the return they will get.

  • Stayed: April 2014, travelled as a couple
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1  Thank AE74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

Grand Serai Hotel location is ideally for visiting the city of Ioannina, it is a couple of minutes walk from the central square and 10 mins walk to the lake. At the plus of the hotel is that it has own private parking. The rooms are very big, in our last visit we had a standard triple room and we were 4 persons, and we didn't even feel that the room was small.
The food (Breakfast and Dinner Buffet) is excellent.
Ioannina is av ery attractive city with a scent of East and a lot of historical places to visit and with a lot of cafes, bars and local cuisine restaurants

  • Stayed: April 2014, travelled with family
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1  Thank Michalis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

Good location, parking place, quiet and luxury bedrooms, very clean hotel and as 5stars expensive. We stayed for two nights,everything was okey,service and breakfast. Architecture and furnitures and the heavy decoration has influence from Instambul, paintings on the wall from story of Ali Pasa and kyra Frosyni.

  • Stayed: July 2013, travelled as a couple
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Thank Athina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

this hotel is a comfortable and hospitable base for either work or exploring the area. The staff are very helpful. The breakfast was generous and tasty with a variety of foods. The central location makes walking to the center of town to visit the old castle a viable option.

  • Stayed: February 2014, travelled on business
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1  Thank EllaOxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

I stayed one night for business reasons. Great location in the city center.very helpful parking services (parking is a big issue in Ioannina) .excellent breakfast and the room was spacious. The price was really value for money. Only con was that they charge for wifi in the room

Stayed: February 2014, travelled on business
1  Thank SLOU77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Serai Congress & Spa

Address: Leoforos Dodonis 33, Ioannina 45221, Greece (Formerly Mitsis Grand Serai Congress & Spa Ioannina)
Region: Greece > Epirus > Ioannina Region > Ioannina
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Ioannina
#4 Luxury Hotel in Ioannina
#4 Business Hotel in Ioannina
#6 Romantic Hotel in Ioannina
Price Range: £89 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Serai Congress & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
The hotel "Grand Serai Congress & Spa" comes to offer a brand new perception of hospitality. This is a genuine palace, which combines the traditional style of Ioannina with elements of the Middle East. The incomparable luxury and the unique facilities guarantee a starling 5* stay. Grand Serai Congress & Spa, with attention to the details of the care and well being of our guests, invites you all year round to come and satisfy your need to "escape" from the daily routine. ... more   less 
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Also Known As:
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Mitsis Grand Serai Congress And Spa Ioannina
Grand Serai Congress Hotel

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