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“Great location, helpfull staff, rooms not so good”

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City Hotel Thessaloniki
Ranked #13 of 58 Hotels in Thessaloniki
Certificate of Excellence
Reviewed 12 May 2014

For a couple of days in Thessaloniki it has a perfect location if you want to be in the city buzz. Very nice lobby and enterance, corridors, good breakfast. Feels like design hotel. Then you klimb to the room and the feeling is gone. Really empty, no view (to another building windows, an atrium of some kind), very small. They claim it was for 3 people but merely enough for 2. The third bed was an additional one, maybe for a child, not for an adult. We didnt mind, were there for a sleep-over, but if it was for a longer stay it would be convenient. Very clean and with needed ammeninites.
Parking: the hotel doesnt have one on their own, they failed to respond to an email sent prior that we would need one booked for us, but when we came they managed it. It did cost us 17eur for a day stay, but since in the city centre you reeeeealy do not have a proper parking space it was worth it (again for a daily stay so you dont waste time). Staff was helpfull with the parking, laguage etc... Nice aand pleasant stay. It has s fair rate for the rooms. Breakfast served was bery good, nice variety.
If they upgrade the rooms it would be a super stay at Thessaloniki. Would go back there for sure.

Room Tip: Try high floors, but nit sure if street view is better due to noise from the main city streeets.
  • Stayed: May 2014, travelled with friends
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Thank Jelichica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ismini T, Management Team at City Hotel Thessaloniki, responded to this reviewResponded 15 May 2014

Dear Madam,

We would like to thank you deeply for choosing our hotel for your stay, as well as for your kind remarks on our staff and facilities. We apologize for not responding to your e-mail concerning the parking, there was absolutely no intention to fail such a duty to any of our guests. Regarding the rooms please consider that most of city center hotels have rooms with inner view. City hotel gives the choice between City View rooms and Inner View rooms (different prices apply in this case). Our renovated rooms are constantly being taken care in all aspects, so we look forward to welcoming you again to City Hotel, so you can enjoy a pleasant, comfortable, and yet affordable stay.

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279 - 285 of 687 reviews

Reviewed 8 May 2014

room very small, window on the internal courtyard, small bathroom, very think walls I could hear breathing the people in the other rooms.
Only 2 plugs in the all room I had to decide what to charge.
i have asked a cappuccino at at breakfast and they made it for me without saying there was a charge for it.

  • Stayed: May 2014, travelled on business
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Thank massimocitterio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ismini T, Management Team at City Hotel Thessaloniki, responded to this reviewResponded 15 May 2014

Dear Sir,

We would like to thank you for choosing our hotel for your stay. We are deeply sorry for not exceeding your expectations. Our guests’ pleasure is our ultimate target, which is what makes Macedonian Hotels S.A. obtain a dominative part among the hoteliers and win awards constantly. Your comments and remarks will be taken under serious consideration and will guide us to any potential correction. Definitely, there are certain things difficult to change, since, as you can understand, in an urban hotel view cannot be visible by all rooms, which is exactly why there are rooms, like the one of your preference, in a lower cost. We hope that we will have the opportunity to offer you a pleasant, comfortable, and yet affordable stay.

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Reviewed 5 May 2014

Positive: The location was excellent, everything within walking distance, and with private parking areas nearby (note: there's a reasonable-priced parking garage near the Mediterranean Hotel which is a 5 minute walk, 10 EUR per day). The rooms were clean and comfortable, and the staff was kind and helpful. What you see in the photos is exactly what you get. The food was alright, nice selection of fruits, juices, dairy products, bagels and pastries, a bit of something for everyone.
Negative: It was a bit noisy at moments because of some other guests, but wasn't too bad. Had a problem with the heating/cooling system in one of our rooms, but were transferred in a different room immediately after notifying the staff.
All in all, good value for money!

  • Stayed: April 2014, travelled with family
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Thank Ana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ismini T, Management Team at City Hotel Thessaloniki, responded to this reviewResponded 15 May 2014

Dear Mrs Anna

We would like to thank you honestly both for choosing our hotel for your stay and for highlighting so kindly your pleasant stay here. We hope that soon we will have the pleasure to welcome you again in our hotel.

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Reviewed 7 April 2014

City hotel has a perfect location, in the middle of the town. Everything is so close, the taverns, the shops, the confectionery, the ouzeri, all the city attractions everything is so close. Everything is in walking distance. The hotel was generally very clean. I surely recommend it.

  • Stayed: March 2014, travelled as a couple
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2  Thank ElenaSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ismini T, Management Team at City Hotel Thessaloniki, responded to this reviewResponded 15 May 2014

Dear Mrs Elena thank you for your positive and kind comments on your stay in City Hotel. Hopefully, we will be able to exceed the expectations constantly, in favor of our guests. Always at your disposal.

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Reviewed 29 March 2014

Excellent location, friendly staff, nicely refurbished. Pet friendly. Breakfast with wide selection of fresh fruit, pastries, dairy products. I strongly recommend it for city breaks or business trips. I will return soon.

  • Stayed: March 2014, travelled on business
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1  Thank MICHAIL M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ismini T, Management Team at City Hotel Thessaloniki, responded to this reviewResponded 15 May 2014

Dear Sir,

We deeply thank you for choosing our hotel for your stay. Your kind comments consist a strong motivation for us to keep fulfilling high expectations in order to satisfy our guests.

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Reviewed 6 March 2014

I stayed in this hotel during a business trip for 4 nights, at the end of February 2014. The hotel is placed, right in the heart of the city and it's really great - but only if you are not driving. If you arrive there by car and you need to park, then you have to pay €17/ day (!!!!) in order to leave the car in a parking near the hotel. Otherwise, you have to search for a parking spot at the roads around the hotel which may mean that one will have to search for at least 15'!!!

On the other hand, about the hotel itself, I think that the 4* rating is only about the looks... The hotel seems to be nice with a contemporary design. However, when one stays in the hotel, will find out that the rooms have no soundproof! I could hear coughing the person staying in the room next to mine! Then, the door... The door had a huge gap between the frame (!!!), which let the light from the corridor to come in during the night!

Then, the receptionist... The person who was at the reception during the morning hours, had a rather arrogant way of talking to the clients.

Overall, I believe that this hotel is nice when one sees it, but not that nice when one stays in it. I don't think that I will stay there again.

Room Tip: If you decide to stay in this hotel make sure that your room will be in the front unless you want yo...
  • Stayed: February 2014, travelled on business
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3  Thank ikalimac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ismini T, Management Team at City Hotel Thessaloniki, responded to this reviewResponded 15 May 2014

Dear guest,

We firmly apologize for not having provided you a pleasant and comfortable stay during your business trip in Thessaloniki. Our hotel is an urban nature hotel with a strong business character, designed to offer a vivid, relaxing and pleasant accommodation to our guests. It is located in the commercial centre of Thessaloniki, so – consequently - parking is an issue equally inconvenient to all residents in this region. Thus, we cooperate with private parkings nearby, in order to confront this general problem. Rates in a nearby parking, for our clients, start from 13€ for 24hours. The discriminate politeness of our staff is remarkable in almost all the comments of our guests but surely your remarks will be taken under serious consideration, and hopefully we will be able to service your needs at the utmost in the future.

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Reviewed 27 February 2014 via mobile

After reading some of the negative reviews here about this hotel my wife and I were a little anxious, but all our fears were unfounded. Staff extremely courteous and helpful, location perfect for city sites and restaurants. Room more than adequate and well decorated. Also breakfast varied and plentiful. Don't know what the moaners expected, but good value for money for a 4 star hotel!

Stayed: February 2014, travelled as a couple
Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ismini T, Management Team at City Hotel Thessaloniki, responded to this reviewResponded 15 May 2014

Dear guest,

We would like to thank you honestly for choosing our hotel for your stay and for remarking so kindly your experience with us. We remain always at your disposal for a comfortable, pleasant and relaxing accommodation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about City Hotel Thessaloniki

Address: 11 Komninon Street, Thessaloniki 54624, Greece
Region: Greece > Central Macedonia > Thessaloniki Region > Thessaloniki
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#6 Spa Hotel in Thessaloniki
#10 Business Hotel in Thessaloniki
#10 Luxury Hotel in Thessaloniki
#12 Family Hotel in Thessaloniki
#14 Romantic Hotel in Thessaloniki
Price Range: £68 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Hotel Thessaloniki 4*
Number of rooms: 125
Official Description (provided by the hotel):
Located in the center of the Thessaloniki, City Hotel offers 125 rooms & suites for leisure guests and conference facilities for businessmen. ... more   less 
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Also Known As:
City Hotel & Central Thessaloniki
City Hotel And Central Spa

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