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“A nice hotel”
Review of Plaza Hotel

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Plaza Hotel
Ranked #23 of 58 Hotels in Thessaloniki
Reviewed 25 March 2014

The name is a bit confusing because this is actually Plaza Art Hotel, it's not "The Plaza". Nevertheless, this is a cozy place, with clean and comfortable rooms. The staff is very friendly.
The location is excellent. I would stay there again.

  • Stayed: March 2014, travelled solo
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1  Thank Dukulainen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 - 118 of 448 reviews

Reviewed 14 March 2014

I visited Plaza Last month and I really enjoyed that it is a cozy, friendly hotel in the heart of this beautiful city. All main roads are minutes away and so is Tsimiski and Aristotelous square. The rooms were very clean and the stuff very friendly. Breakfast was delicious. One day we took a walk nearby the sea, the scenery is magnificent. I will definitely visit Plaza again!

  • Stayed: February 2014, travelled as a couple
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Thank MarilenaPant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malvina-Spasopoulou, Υπεύθυνος Ρεσεψιόν at Plaza Hotel, responded to this reviewResponded 21 May 2014
Google Translation

Αγαπητέ Επισκέπτη,

Σας ευχαριστούμε για τον χρόνο που διαθέσατε για εμάς γράφοντας τα θετικά σας σχόλια σχετικά με την εξυπηρέτηση του προσωπικού μας, την κεντρική τοποθεσία του ξενοδοχείου μας, την καθαριότητα των δωματίων και την ποικιλία του πρωινού.

Λαμβάνουμε σοβαρά υπόψη μας όλες τις κριτικές των πελατών μας και χαιρόμαστε που οι προσπάθειες για συνεχόμενη βελτιστοποίηση των υπηρεσιών μας έχουν απήχηση.

Θα χαρούμε να σας ξανά φιλοξενήσουμε και στην επόμενη επίσκεψή σας στη Θεσσαλονίκη.

Με εκτίμηση
Μαλβίνα Σπασοπούλου

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

We stayed at Plaza Hotel with my family for 3 nights in March. The hotel is well located, just in the restaurant area and a few minutes from the sea walking.
The hotel is nice but it needs to be updated. All carpets are old and in bad condition, the room that we had, is too narrow for three and even the carpets are too old. The bathroom is small and water, sink and bath are too old, the ventilation too noisy when you switch the light.
Personnel are very kind and cooperative. The breakfast could be more rich, there is not the toaster.
The hotel is nice but at this price it possible to find more.

  • Stayed: March 2014, travelled with family
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Thank Maurizio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivana M, Guest Relations Manager at Plaza Hotel, responded to this reviewResponded 13 March 2014

Dear Guest,

Thank you for your time and review of your recent stay at our Plaza Hotel.

We genuinely value our guests comments and regret when their expectations are not fully met. As a city hotel, we would like to assure you that we are doing our best and renovate our hotel step by step in order to make our guests feel comfortable. All your concerns are being addressed already with the heads of relevant departments for immediate action. We would like to assure you as well that our hotel always seek to maintain high standards of the breakfast that we serve, it is homemade and various and we often receive compliments from guests about its quality.

Thank you very much for mentioning our central location, and our kind and cooperative staff.

It is our sincere hope that your recent experience will not deter you from visiting us again. Please, feel free to contact our reservation department directly for your future reservation and we promise to make sure you have the best price and comfortable stay in Thessaloniki City.


With kind regards,


Ivana Moracevic
Guest Relations Manager
Plaza Hotel
Philian Hotels & Resorts

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Reviewed 3 March 2014 via mobile

Average hotel...We booked 1 suite which in any case was not a suite....81 euros per night for a normal double room(could be deluxe but still not for this money)...Smaller than 32m2 for sure...bathroom needed repairs and looked old(on the 2nd day the maid forgot the trash of the toilet can On the top of the toilet sit....). Both mornings the breakfast(specially the eggs was smelling till up on the 2nd floor inside the room...

+Location
+Steady Wi-fi
+Clean(other than the incident with the trash)


-Price (High-not corresponding to the quality-not a real suite)
-Old bathroom
-No minibar as it was mentioned in the offer
-Not enough light in the rooms(at night)
-Smells from breakfast(eggs)straight up to the room

Stayed: March 2014, travelled as a couple
Thank Arxa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivana M, Guest Relations Manager at Plaza Hotel, responded to this reviewResponded 7 March 2014

Dear Guest,

We appreciate that you took the time to write your constructive review on Trip Advisor.

We were very sorry to read that we could not fulfil all of your expectations.

Plaza Hotel offers suites which are 32m2, and each suite consists of two rooms: bed room with double bed and a living room with two sofa beds, exactly like the Suite which we allocated you. Your mini bar had a couple of bottles of water and all other drinks are available from our 24 hour room service. We would like to reassure you that we are doing our best to upgrade very often our rooms in order to offer to our guests comfortable stay and the best services.

On a more positive note, we are thankful for mentioning our central location, steady Wi-fi and the cleanliness of our rooms.

We do hope that we will have a chance to welcome you back and to offer you more comfortable and good value for money accommodation in the heart of our beautiful Thessaloniki City!

With kind regards,


Ivana Moracevic
Guest Relations Manager
Plaza Hotel
Philian Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Location was good, the rooms were great and the staff are one of the best we've ever come across. They were amazing - very helpful and friendly and we really appreciate their efforts. Had a great time and would definitely go back again.

Room Tip: Ask for the new building across the street
See more room tips
  • Stayed: May 2013, travelled as a couple
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Thank Wenxin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivana M, Guest Relations Manager at Plaza Hotel, responded to this reviewResponded 7 March 2014

Dear Guest,

Thank you very much for your positive review on Trip Advisor!

It was our pleasure to have you as our guest.

We are pleased to know that you had a great stay with us and that you liked our location, our rooms as well as our staff.

We will be happy to welcome you back soon! Please, feel free to contact us directly for your future reservations.

With kind regards,


Ivana Moracevic
Guest Relations Manager
Philian Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014 via mobile

This is what excited me the most. Staff was the best i have ever seen in all hotels i have visit. Very kind, very friendly, very helpful and the most off all working day night hard. The thing that i didn't like was the room cause it is old, it smells a bit and also the water in bathroom has limit time hot water. Anyway for what you pay i think is fair enough. I would definitely visit this hotel again because of the staff and location but i will book in suits though. Location in 1 minute walking to all restaurants and also from the central avenue Tsimiski

Stayed: February 2014, travelled on business
Thank Blackys46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivana M, Guest Relations Manager at Plaza Hotel, responded to this reviewResponded 5 March 2014

Dear Guest,

Thank you very much for choosing our Plaza Hotel for your recent stay in Thessaloniki!

We are very proud to hear that our team made you enjoy your visit in our city, our goal is to see the smile on each guest's face.

We are very sorry because you had that kind of inconvenience, but the truth is that on that day we really had a problem with hot water for a couple of hours.

As you mentioned in your review, our Hotel offers different types of rooms, such as standard, deluxe rooms and beautiful renovated suites in very good price.

Next time please feel free to contact our reservation department in order to book a room that will suit you 100%!

Once again thank you very much for visiting us and for your kindest words.

We really look forward to welcoming you back!


With kind regards,

Ivana Moracevic
Guest Relations Manager
Plaza Hotel
Phillian Hotels & Resorts

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Reviewed 11 February 2014

Great accommodation, lovely rooms and best staff.
Extremely customer focused.
I have very positive interaction with them. There is no difference between guests, family with kids, businessmans, couples or single guest all have same treatment.
Very efficient and reliable service.

  • Stayed: November 2013, travelled as a couple
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1  Thank Tasqe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivana M, Guest Relations Manager at Plaza Hotel, responded to this reviewResponded 4 March 2014

Dear Tasqe,

Thank you very much for taking the time to review our Plaza Hotel on Trip Advisor!

We are very pleased to hear that you had a wonderful stay with us and we are very proud as well that you mentioned that our staff is "extremely customer focused".

We will keep doing our best to provide "reliable services" to our guests and we hope to welcome you back in the near future!

With kind regards,


Ivana Moracevic
Guest Relations Manager
Plaza Hotel
Philian Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Plaza Hotel

Address: Paggeou 5 Ladadika, Thessaloniki 546 25, Greece
Region: Greece > Central Macedonia > Thessaloniki Region > Thessaloniki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#16 Business Hotel in Thessaloniki
Price Range: £36 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Plaza Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
Plaza Art Hotel is situated at the most beautiful traditional area of Thessaloniki - Ladadika, at the center of the city, where the city`s heart beats. The elegant and classic line of Plaza Art Hotel distinguishes among other neo-classical buildings of the area, only 20 meters away from the harbor and right next to Aristotelous Square. ... more   less 
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Also Known As:
Plaza Art Thessaloniki

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