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“Wired cable internet only? Not for Mac users”

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Divani Palace Larissa
Ranked #4 of 16 Hotels in Larisa
London, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wired cable internet only? Not for Mac users”
Reviewed 31 May 2013

Internet was the main issue; however I did not like it there. Not a five start hotel.

GOOD: Location, clean, spacious.

BAD: Wired internet only. Although there is wi-fi free on the lobby, who wants to keep going downstairs just to check email? The gym is tiny and they charge 10 euros to use it; however it is open form noon to eight in the evening? Completely inconvenient work hours. Additionally, the staff member rudely asked we had to pay in order to use it.

Breakfast is poor for a 5 star hotel. They upgraded our room, it had a balcony almost as big as our entire room, but it was not a plus during our stay. We ended up leaving a day early. Overall, the hotel appears to be luxurious, but it is not. I would not go back there.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stephanie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Minneapolis, Minnesota
Level Contributor
78 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 13 May 2013

Disappointed with the hotel and our stay, would not return here or recommend to someone else

Good:
- downtown area of Larissa in the walking zone by the ancient amphitheater

Bad:
- no WiFi in rooms, only cable connection which unfortunately my computer doesn't have
- charge extra 10 Euro to use the gym which is a joke, just three machines set up around the small swimming pool, which opens at noon so forget about going there in the morning
- rude staff in the swimming pool
- poor breakfast spread

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Albert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 April 2013 via mobile

stayed there for a week in march for a bussines trip and have to say that I was very unpleasantly disappointed.the booking over internet was not a pleasant experience,had to wait for a week to get any kind of answer from the hotel,at the and I phoned to the hotel to get a conformation of the booking.The hotel itself is perfectly located in the centre of Larissa and that is the only good thing about the hotel.Reception is average,nothing special,room was untidy,with terrible view or maybe it would be better to say no view at all.I felt like beeing in a box for s week.Wifi is only free at the loby and it is a poor connection,I additionally use a pay service with a cable in my room for a internet access but the connection was very bad and frustrating.Breakfast is ok bit also nothing special.Overall,hotel is less than average and has nothing to do with 5 star hotel.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank eugenvlasic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanisCollection, General Manager at Divani Palace Larissa, responded to this review, 13 May 2013
Dear Guest

We are sorry that you felt this way about our hotel.

Divani Palace Larissa is a 5 star hotel located in the city centre of Larissa. The hotel is fully renovated offering all that a guest could ask from a business hotel.

Your comments have been shared with my team and efforts will be made to ameliorate the points mentioned.

We hope we will have the chance to welcome you again in our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Krakow, Poland
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 March 2013 via mobile

We have checked many hotel in the area, and finally we have came to the hotel of the same brand, as we stayed in Athens. Only problem was, that at the begining we could not find the road to the hotel. When we call hotel reception, we were instructed, that we can go by car through the walking only area, straight to the entrance of the hotel. Good food, polite service and clean room for reasonable price.

Stayed August 2012, travelled with family
Helpful?
Thank Mazurek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanisCollection, General Manager at Divani Palace Larissa, responded to this review, 13 May 2013
Dear Guest

Thank you for having chosen our hotel for your stay.

We were satisfied to see that the general impression of you experience with us was a positive one.

It will be a pleasure to welcome you back in our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deutschland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 February 2013

The hotel is good located. It is quiet but you still have a lot of nice restaurants and night life 5 minutes walk. Breakfast is very good.

Some of the staff were really unfriendly and we missed some amenities you are supposed to find in a five star hotel, for example a kettel and some tea bags.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanisCollection, General Manager at Divani Palace Larissa, responded to this review, 13 May 2013
Dear Guest

thank you for sharing your experience at Divani Palace Larissa

We are sorry your stay was not as memorable as we would like it to be. Your comments have been shared with my team and efforts are being made to ameliorate the problematic areas you mentioned.

we hope we will welcome you again soon at Divani Palace Larissa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 25 February 2013

I stayed in this hotel for one night during a business trip in that area.
My comments are the following:
Cleanliness: The room was very clean and tidy. The same for the rest of the hotel (corridor, reception etc.)
Staff: Reception staff was very polite and willing to provide support. Restaurant staff was very polite .
My room was spacious with all amenities available. The only issue i would mention is the lack of WiFi. I had a problem with the internet access but after a lot of efforts from the staff we realised that it was a problem in my PC. The room had a balcony which was really nice since you could stay outside and get some fresh air.
Breakfast buffet had a good variety and it was complete.
Parking was not free (10euros /day) with limited access after 23.00 till 06.00.
Hotel is situated in a good area with some very nice restaurants and bars.
I would recommend this hotel without any hesitation and for sure i will stay again in my next trip.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gpagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DivanisCollection, General Manager at Divani Palace Larissa, responded to this review, 13 May 2013
Dear Guest

It is a pleasure to read that you enjoyed and were satisfied with your stay at Divani Palace Larissa

Your warm input regarding the services rendered, the facilities, our personnel's friendly attitude has been passed on to my team and has been truly appreciated.

We are looking forward to welcome you again in out hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 December 2012

Great service, great rooms. It is worth to stay since it is really what it says, a 5-star hotel.
It is in the city centre near place with restaurants and cafes.
Rooms are very clean and warm. I strongly recommend it.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greciab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Divani Palace Larissa

Property: Divani Palace Larissa
Address: 19 Papanastassiou Alexandrou, Larisa 412 22, Greece
Region: Greece > Thessaly > Larissa Region > Larisa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Larisa
Price Range (Based on Average Rates): £
Hotel Class:5 star — Divani Palace Larissa 5*
Number of rooms: 74
Official Description (provided by the hotel):
Situated in the centre of the historic town of Larissa, Divani Palace Larissa is a luxury hotel offering 74 newly renovated rooms. Modern amenities include LCD TVs, internet access, personalized climate control, mini bar and safe deposit boxes. The hotel includes onsite spa facilities, indoor pool, fully equipped gym, beauty treatments, massage cabins, sauna and steam room. ... more   less 
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Also Known As:
Divani Palace Larissa Greece - Larisa

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