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“An acceptable place to stop but dont expect luxury.”

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Wakeup Copenhagen Carsten Niebuhrs Gade
Ranked #37 of 116 Hotels in Copenhagen
Kettering, United Kingdom
Level Contributor
225 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
“An acceptable place to stop but dont expect luxury.”
4 of 5 bubbles Reviewed 10 April 2014

Im guessing that if you are reading this review you are not the type of person who looks to stop in luxury hotels but wants a clean and convenient place with private facilities at a reasonable price.
It is a bit odd that it is fairly central but there appears to be little around it in terms of restaurants etc unless you want to take a 10 minute walk. It suited it's purpose for me. I found it a quiet place with a comfortable night's sleep. The breakfast was perfectably acceptable. Its the sort of place that probably attracts school groups because of its value but the groups that were there did not disturb me in anyway.
Would I stop there again? Possibly as I don't think it is possible to find such good value any closer to the centre.

Room Tip: They appear to charge more for a higher room. As the reason you are staying here is for its value I...
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,703 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (307)
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English first
Hamilton, United Kingdom
Level Contributor
154 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed 10 April 2014

We stayed here for 4 nights and for what we needed it was great. Was a great price compared to some hotels and was located very close to the train station and trivoli gardens. It was a great base to go explore the city, we walked everywhere, except from on the day we wanted to visit the Carlsberg Brewery. On this day we hired bikes from the hotel, which you get to use up until midnight.

The rooms are very clean and the bed was comfy. Perfect for crashing out in after a busy day. We were lucky to be on the 8th floor, in a corner room, meaning we had two windows (perhaps this made our room seem bigger). We had a view of the train tracks and out to the river. There was some construction work going on outside that woke me up one morning, but it wasn't a big problem in the scale of things.

Would stay here again on a future trip to Copenhagen.

Room Tip: High Floors are well worth the little extra for the view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lauren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. George, Utah
Level Contributor
141 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 9 April 2014

This hotel was perfect for my stay in Copenhagen. I especially liked the price. I did pay the upgrade fee to get an early check-in and a change to an upper floor. The view was spectacular and worth the extra bucks. The reception area was very business-like and not overly friendly. It is very close to Tivoli Gardens and the train station. The room was clean and comfortable. I did have a problem trying to find any food close by. I would stay at this hotel again.

Room Tip: I would pay the extra bucks for the early check-in
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  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 8 April 2014

Rude management

I could give this hotel a few more stars for its location, for the "okayness" of the rooms, for the "alright" showers, for the easy-but-way-too-expensive-parkingfacilities.
But...! But, but,but.... I have been to WakeUp Copenhagen twice and both times, I have been completely chocked by the rudeness of the managing personal. Not the regular staff, 'cause they have all been friendly to me, only the managers.

The managers have on two occations proven to be very little capable of that serviceminded flexibility that is vital in case of unforeseen events.

On my second stay at WakeUp Copenhagen one manager and what I believe was an assistant manager (titles seem important to them) were completely unwilling to help me make up for a mistake that was clearly made due to their online booking system at the reception area. Even when confronted with the facts that the problem was on their part, the manager refused to pay me back the 100 something kroner for their mistake. Only pressured by me wanting to report the incident to Horesta, the manager decided to change her mind. All this for a lousy 100 something kroner!

So if you are planning a stay at a WakeUp Copenhagen, make sure you do not do anything - at all - to make the staff "have to ask the manager". Then you should be alright.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Wippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Egefjord, Direktør at Wakeup Copenhagen Carsten Niebuhrs Gade, responded to this review, 15 April 2014
Dear Wippin,
Thank you for taking the time to review your experience and stay at Wakeup Copenhagen. We are very sorry to read your bad review about our management and want to state in this forum as well that none of our staff is rude. If anyone appears strictly by confirming some rules which are non changeable or flexible this is part of our concept, but rude is different and unacceptable.
None of our management team has been contacted by you or appears to have spoken to you and to solve this happening we would like you to contact us personally and we will look up your case.
We are all working in the service industry because we would like all our guests to be satisfied, of cause this is not always the case, but at least we are a legitimate business and honest.
If anyone makes a mistake as you state we want to apologise directly to you – please give us the chance to look into this case from August 2013.

Best regards,
Team Wakeup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merseyside
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 8 April 2014 via mobile

I actually quite like the concept of this type of hotel where each room is like a pre-fabricated box with well designed, standardized fittings.

However, the WakeUp is just on the wrong side of minimalist, with no where to store anything (not a single draw or shelf). You are provided with 4 clothes hangers with a fixed rail to the wall, and that's it.

This means you have no where to store anything other that what you can place on the 4 hangers. Very strange.

The room is very tiny (we've now gone from a box to a capsule!). Bathroom is pretty funky as it's integrated in the room and surrounded with frosted glass. Might be interesting if you're sharing a room with someone you don't know too well! The water pressure is great - lovely power shower.

I stayed at the front of the hotel which overlooks the busy main railway track. "WakeUp Copenhagen?" - you're not kidding. Very poor sound proofing and the trains kept me awake. I was on the 7th floor as well! Ask for a rear facing room.

Breakfast was also minimalist and was a bit like a school canteen. Very poor choice as well. Bread, ham, pre-packaged cheese slice. Some basic cereals and that was about it.

Ok for a budget and it's a very clean, modern hotel. Just don't bring too much with you as no where to put anything !

Stayed April 2014, travelled on business
Helpful?
1 Thank dancaz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Egefjord, Direktør at Wakeup Copenhagen Carsten Niebuhrs Gade, responded to this review, 15 April 2014
Dear dancaz4,
First of all we would like to thank you for taking the time to share your experience at Wakeup Copenhagen. We are sorry that you find our concept to “extreme”, but it is correct that our rooms are as you describe them.
We do only offer 1 luggage rack in each room as extra storage and try to visualise our rooms and equipment with pictures on our homepage.
You are always welcome to make a request about the location about your room and we will do our very best to fulfil it.
Regarding the breakfast – for only DKK 70,- for adults and DKK 35,- for children under 12, we consider it a good deal.
If you or other guest would like to have a little more variety we are located just next to Tivoli Hotel – so if necessary that would be an option for a price of DKK 170,-
Again we are sorry that you did expect more, but we are happy to hear you liked our main concept and modern bathrooms. We hope you all in all had a nice stay in our wonderful city and would like to welcome you back with us in the future.
Best regards,
Team Wakeup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vihti, Finland
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

Stayed hotel in march for four nights.

Hotel is in great location, just a short walk from center and copenhagen mall, trainstation etc.
It was easy to rent a bike from hotel and cycle around the city. (cheap rental price!)

Rooms were very nice, clean and stylish. I was able to get good night sleep every night.

Hotel is cheap if you compare other hotels in the center, so big plus for it! Definetely will pick the same hotel next time.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MLanden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

We had a very comfortable happy stay here in Copenhagen. The hotel is well placed and has nice views of the more spectacular Hotel Tivoli. In an expensive city it was nice to have a good value for money hotel to stay in.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wakeup Copenhagen Carsten Niebuhrs Gade

Property: Wakeup Copenhagen Carsten Niebuhrs Gade
Address: Carsten Niebuhrs Gade 11 | 1577 Kobenhavn V, Copenhagen 1560, Denmark
Region: Denmark > Zealand > Copenhagen > Inner Vesterbro
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
#10 Best Value Hotel in Copenhagen
#25 Romantic Hotel in Copenhagen
#29 Business Hotel in Copenhagen
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Wakeup Copenhagen Carsten Niebuhrs Gade 2*
Number of rooms: 510
Official Description (provided by the hotel):
Wakeup Copenhagen is located in the heart of the city within walking distance of Tivoli Gardens, Town Hall Square, the pedestrian shopping streets and the waterfront.Measuring 12-15 m2 in area all guest rooms at Wakeup Copenhagen are comfortable and modern, en-suite, air conditioned and come with multi-channel, flat screen TV, a good-sized desk and a free wireless internet connection as standard. Bed size 160 cm. ... more   less 
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Also Known As:
Wakeup Copenhagen Hotel Copenhagen

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