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“Comfortable hotel with friendly staff”

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Crowne Plaza Copenhagen Towers
Ranked #3 of 116 Hotels in Copenhagen
Certificate of Excellence
London, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Comfortable hotel with friendly staff”
5 of 5 bubbles Reviewed 17 August 2014

We have expressed a wish to visit Copenhagen for several years however finding quality accommodation with standard amenities e.g. air conditioning, safe for a reasonable price proved difficult. After compromising on location we chose the Crowne Plaza Copenhagen Towers. This hotel is situated near the airport away from central Copenhagen. However with a free airport shuttle running every 30 minutes from early morning to late evening in both directions and discounted metro tickets available from reception this is not a problem. The Orestad station is 5-7 minutes walk away (down steps of hotel, turn left and left again at end of road, station is opposite Fields Shopping Centre on right hand side) and just six stops later (Kongens Nytorv) you arrive in the centre of Copenhagen 20 minutes after leaving the hotel.
We stayed all day in the city and returned at 9-10 p.m. every evening (we stayed 6 nights). Breakfast was extra (around 175DKK). Selection was fairly good and quality of food high. The waiter Alan is extremely welcoming, friendly and funny. He even hugged us upon leaving (after asking permission of course). The staff are very helpful and speak excellent English. This extends to all citizens of Copenhagen. If you stop to stare at a map looking lost someone will offer assistance immediately. One guy even logged onto the metro station website using his phone and spoke to the platform staff in order to help us. Rooms are fairly large and comfortable with all amenities expected of a 4 star hotel. There is building work next to the hotel however we did not hear any noise (we asked for a high floor room away from the cranes upon arrival). I would stay here again without hesitation. P.S. Copenhagen is beautiful, compact with attractive architecture and lots to see and do.

Room Tip: Ask for a high floor room on the opposite side of the hotel from the building works.
See more room tips
  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
8 Thank CultureVulture74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,315 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (404)
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  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
Pretoria, South Africa
Level Contributor
173 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 16 August 2014

It's got good rooms and average bathrooms. The hotel is good for a layover but not really for a long stay. Even though its very close to the Metro, its on the outskirts of Copenhagen. Good, but could be better.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank RuMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
161 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 bubbles Reviewed 16 August 2014 via mobile

This hotel feels and looks like it's in the middle of a building site.

The reception staff are cool and a bit sorta jobs worth, not a friendly welcome but efficient and professional.

The rooms are good and the facilities are great.

The restaurant staff are premier league, really of a quality beyond the rest of the hotel team.

The car park to reception is dreadful no lifts and if u have bags a pain.

It's set up for business and if like me that's what u usually want go for it. Family holidays, I would most likely choose somewhere else.

Stayed August 2014
Helpful?
Thank Nfwragg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Copenhagen Towers, responded to this review, 31 August 2014
Dear Nfwragg,

Thank you for taking the time to post a review of our property. I am happy that our rooms were good enough for your needs. However, it is regretful that the service you received from our reception staff did not suit your expectations. We take all feedback negative or positive very seriously and your comments will help us improve on our efforts.

Again, we appreciate your review and hope you choose us again for your lodging needs should your travels bring you back to the area.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 15 August 2014 via mobile

We chose this hotel because we arrived late and had an early flight on the final day. We'd booked a club access room.

The room is what you'd expect of a 4 star hotel. Nothing out of the ordinary. While there is no interesting view since it's in the middle of nowhere, we could've done without the construction view outside. We kept our curtains drawn the whole time because of this.

The hotel is near a mall and the train and metro so that was convenient. Free hotel shuttle was great.

Staff service was very very patchy. We experienced two good staff, the rest of them didn't seem to like their job much. Crap attitude.

My biggest complaint would be the food at the club lounge. Among all the club lounges in hotels I've stayed at around the world, this place is the poorest in terms of service, rather, lack thereof, and the food offering. For afternoon tea, there was only apples and pears (served whole, not cut) and literally only one other item, a strawberry tart. That's it. Of course there's the usual coffee and tea and other drinks.

Breakfast was not great either. Tiny spread and mediocre quality. We went downstairs for the buffet breakfast the next day. Bigger spread, same mediocre quality. There's an early morning breakfast service and we were delighted at first until we realised it's at the lobby, not the club lounge and consisted of coffee and tea and literally a few pastries on a plate. The pastries ran out just as we approached the table and there was no one to refill the plate. I asked the receptionist on duty who had the cheek to tell me that it's someone else's job to refill. I had to insist that she called the relevant person to refill the plate. That was not a nice way to end a stay.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mymoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Copenhagen Towers, responded to this review, 31 August 2014
Dear mymoo,

Thank you for taking the time to write a detailed review of your experience. I am so sorry to read the food options and your breakfast experience did not make for an exemplary hotel stay. Know that your voice is greatly appreciated and helps us to see where we can improve to create a better experience for all of our guests.

It means a lot to us that you have taken the time to give a thorough review and we hope you will return someday to see how we are continuously improving.

Best Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 August 2014

Such a great hotel! The hotel is near the airport and offers free shuttle services which is great for a weekend stay. The hotel is outside central copenhagen but don't let that put you off. There is a metro about 5 minutes walk from the hotel which runs 24/7 (although less frequently in the eve),

The hotel is lovely and relatively new. The staff are friendly and courteous. You can hire a bike for about £10 a day which is such a great idea to see copenhagen like the locals.

The hotel bar has a bar menu - try the burgers they are delicious!

Would recommend this hotel over and over again!

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank ViviA1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

We were here for 4 nights and overall the experience was good. The metro station is a 3-5 minute walk away and the city centre is about 10 minutes away in the metro.
The breakfast is good even if pricey at GBP 17/person. Loved the idea of giving back cash to guests for skipping room cleaning per day. Really incentivises environment friendly practices.
Rooms - functional, nothing exceptional.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Madpai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

This hotel is really great! All aspects including breakfast, staff is friendly, location and rooms! In addition they have own transfer to/from the airport which is add value! Even more I meet United Nations Secretary-General, Ban Ki-moon who has also been at this hotel. So if it is good for him its for everyone!

  • Stayed October 2013, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Dario Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Copenhagen Towers

Property: Crowne Plaza Copenhagen Towers
Address: Oerestads Boulevard 114-118, Copenhagen 2300, Denmark
Phone Number:
Region: Denmark > Zealand > Copenhagen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 116 Hotels in Copenhagen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Copenhagen Towers 4*
Number of rooms: 366
Official Description (provided by the hotel):
Hotel Crowne Plaza Copenhagen Towers in Copenhagen is Denmark’s leading hotel within sustainability. Sustainability is incorporated in all aspects of the hotel, and our green profile means that we use 65 per cent less energy than other comparable hotels. From our spacious and elegant rooms with Paustian furniture, guests can enjoy views across Ørestad and north to Copenhagen, and the hotel is ideal for both business travellers, weekend stays and mini-breaks. The hotel is situated only 200 m from Ørestad station, so if you arrive by metro or on the Øresundstag, the Øresund train, the hotel is only a couple of minutes’ walk away, while it takes only 10 minutes on the metro into Copenhagen city centre. Malmo can be reached by train in less than half an hour. If you are arriving by air, there is a shuttle service to/from Copenhagen Airport. ... more   less 
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