We have now stayed here twice and seen inside three different rooms...
Location is good. Although not in the city centre it is right next to Nordhavn station so easy to get around Copenhagen. The area it is in has blossomed over the past few years with plenty of cute cafes and galleries opening up.
Rooms are nice and a good size. This is an apartment hotel so you have everything you need in the room for a medium length self catering stay. With food prices so high in Denmark when you eat out this could be a good economic choice for families etc
The first time we stayed here the cleaner came in once a week, the second time the cleaner didnt come by at all in 9 days. Yes you have a vacuum cleaner etc in the apartment but not everything you need to keep the place clean and at the end of the day if you are on holiday or on business travel you dont want to be vacuuming and dusting and nobody appreciates having to hike through reception clutching replacement toilet roll!!!
Ive marked sleep quality lowish, but thats only because the pillows sucked so easily solved by the hotel.
Facilities are excellent, the gym has everything you could want and there is free wi fi and a pretty little cafe. The one facility they should add is free bikes for guests like many of their competitors in Copenhagen have.
The main downside is the staff. When we were arrived we were made to feel instantly unwelcome by the reception staff who seemed to view customers as an unecessary inconvenience. To be honest they were really rather rude in the way they talked at us and completely unconstrcutive when it came to questions, problem solving etc. You really had to pry information or constructive solutions out of them. The only exception we found was one of the male night receptionists who was really friendly and is how all hotel receptionists should be... maybe he could give the rest some training. Gym staff and cafe staff were also nice and helpful so seems to be a problem only with the ladies in the reception team.
- Official Description (provided by the hotel):
- Charlottehaven offers exclusive hotel apartments in a central, peaceful location in Copenhagen with first-class service.We offer fully furnished, serviced hotel apartments, ranging from one-bedroom apartments to family apartments and spacious penthouse apartments with sea views. Timeless decor, hardwood floors, large windows and balconies create a bright and pleasant atmosphere.Charlottehaven welcomes guests with its unique homely atmosphere and a team of staff with a fastidious sense of service. You will also have access to the best in-house facilities in the city: fitness centre, cafe, conference rooms, garden, playground and much more.We offer three times as much space as a hotel room.Make yourself at home away from home! ... more less