Having already book hotel osterport before seeing all the negative reviews I was very anxious. I thought positive and decided to see for myself. On entering the hotel wecwere also greeted with the same stench of sewerage that I had seen other customers reviews on. The smell is very apparent at the front of the hotel which is unfortunately where breakfast is served......offputting. by the time we entered our room the smell seemed to have weakened however ournroom smelt musky and of cigarettes??? The room was plain, old n drab. We couldnt sleep as there was literally a train outside our window at all houes of the day and night. Was awful and the noise is still apparent with the ear plugs provided by the hotel. Even if it wasnt the vibration if the trains are. We srayed at the hotel three nights and four days. Other smaller, more manageable complaints included tgat the shower door often fell off runners, the shower was not powerful, hairs in bathroom not belonging to us. Fawlty towers.....do not stay here.
The last night we requested a wake up call at 05:30 and wanted a taxi booked for 06:00, the receptionist that night documented our wake up call but advised we had to pre book taxi in the morning. This was not a problem, the hotel would actually get us a much cheaper fare this way.The receptionist on the next shift forgot our wake up call, i arrived at receotion at 05:48 and seriously believe I woke her up when I was waiting to book our taxi. Before serving me the receptionist rang a room, not knowing itvwas my room to honour our wake up call 20mins later than we needed her too. Wanting a stress free day I made no fuss and just requested tgat she booked a taxi asap to take us to the airport. Shortly after 'dantaxi' firm arrived. The taximan left us to bundle our bags in the back if the cab why he spoke to the receptionist. They appeared to be having a disagreement. The taxi driver claimed the cab was booked toonlate thanx to the unreliable receptionist and she claimed the taxi bookingnsystem was down which prevented her booking it properly. Uninterested in whis fault it was I waited patiently in taxi. Ignored by both tge taxi drivervand receptiinist whi were still arguing. The taxi driver was refusibg to guve us cheaper fare as usually agreed if tge hotel book the taxi. I asked for the manager of taxi firm and of the hotel hut funnily enough no details were provided by either party. I got back in taxi. Another 'dantaxi' driver from across the road saw the fuss and came to intervene. Hecwas extremely rude and hindered the situation by pointing out we need to pay higger fare as receptionist hadnt followed usual procedure, I explained this was not our fault and somethung taxi and hotel firm should sort at a later date and not in front of customers. The fare was already 85 and I hadnt actually moved. The two taximan concluded I had to pay thus or get out. I tlld them it was almist 7am and id miss my flight, the second taximan rudely said "miss your flight then." Extremely professional and couteous service.......I think not. Another taxi firm then picked us up, charging us 260, hevwas well mannered and helpful and inly 30 more than tge apparent reduced rate we should have got anyway.
id like to say the other three receptionists at the hotel were exteemrly helpful, couteous and professional, particularly kristian.
- Official Description (provided by the hotel):
- The Hotel Osterport is great for the busy traveler and those who want a single concept at a good price. At the Hotel Osterport, there are many opportunities to experience art and culture, Gronningen with Citadel just around the corner, Music, galleries and museums like the Freedom Museum, the National Gallery of Art and the Glyptotek. ... more less
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- Also Known As:
- Comfort Inn Copenhagen
- Comfort Hotel Copenhagen
- Comfort Hotel Osterport