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“Terrible Hotel! Don't book it!”

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First Hotel Esplanaden
Ranked #97 of 116 Hotels in Copenhagen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Terrible Hotel! Don't book it!”
2 of 5 bubbles Reviewed 29 January 2013

the worst thing was the cleanliness. We saw 5 different rooms because we were complaining and all of them had a few no-go's. Dirty sheets with dark hair and spots on it. Mold on the bathroom walls and the shower curtains. Dirty matresses. Altogether the Level of cleanliness was really bad. In the end they gave us their best room, the suite and it was better but still the cleanliness was a problem. When we checked out, we once again told the manager that we were disappointed about the condition of the rooms and she was sorry but explained, that this was just a 3stars Hotel. I think that that every Hotel no matter if it has 3 or 5 stars should provide a certain level of cleanliness. The Interior was ok and the staff was friendly, location was great but I would'nt recommend it. The worst Start for a nice City Trip!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SheIlovesI2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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148 reviews from our community

Traveller rating
    7
    34
    46
    36
    25
See reviews for
17
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12
36
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 January 2013

I am not going to lie, I had my doubts when booking this hotel after some reviews were off putting. I arrived there with a friend and were happy. The room was on ok size for two people.
It was warm which I was happy with after being out there in the cold in january. Slightly disappointed with the size of the bathroom and interior I found it too small and a bit plain At night time after going out my friend and I used the facilities to get hot drinks and some fruit before going to our rooms. I liked that touch makng you feel homely. We had breakfast and it was good. Very good selection fruit salad, croissant, cereal, egg not just boiled scrambled too, sausage bacon. One of the best I have seen in a hotel for a while. I really enjoyed my stay in this hotel. It is not far from the little mermaid statue , shops and restaurants. I will most definetly comeback.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sony888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antananarivo, Antananarivo, Madagascar
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 November 2012

I chose the hotel from photos from a website.The location was very good,in frond of a lake and park.Very very good breakfast,and also coffee and fruits available alla day for free!
The service was very good and the people were always available to help and to give you guide.
The hotel gave you the opportunity to rent bikes to travel around the city.

Room Tip: Rooms with window outside with view to the lake and park are better.
See more room tips
  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theodosis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denmark
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 12 November 2012

I stayed in this hotel several times and found the quality of the rooms to vary quite a bit (I booked a single). All were quiet and clean, most were ok in size with a double bed and relatively small bathroom, but some were very small - think of a small single bed with a little walking space next to it and a shower the size of a regular, square shower box cut in half along the diagonal.
I like the free coffee, tea, and fruits in the lobby, although recently the coffee is no longer free.

Room Tip: The top floor is not for tall people!
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xcz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COPENHAGEN
2 reviews
3 of 5 bubbles Reviewed 13 October 2012

I chose the hotel because I had stayed there before. The hotel is very centrally located and, provided you take a room towards the back of the hotel, very calm. The buffet breakfast is great. Unfortunately the service depends on individuals at the registration. I arrive late at night. The room I was had not been cleaned, hair in the bed etc.. No apologies, I had to carry my suitcases myself to another room and felt that such situations must be handled better if they occur.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank BUSS H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lausanne
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 11 October 2012

The First Hotel Esplanaden is located near the Kastelet, the old military citadel near Oesterport. It is not exactly centered, but many attractions are within a reasonable walking or biking distance. The room was small but clean, the bathroom functional. It was quiet at night despite the rather large streets around it, so that we slept well (despite having a bit backpain due to the quite soft mattrass). Breakfast was OK, but nothing spectacular. All in all, it was alright, but not really worth the price (but Copenhagen is notoriously expensive).

Room Tip: Obviously, rooms on the backside are quieter.
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallinn, Estonia
Level Contributor
76 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 bubbles Reviewed 10 October 2012

It was suggested by WHO to stay there for a meeting, and that is why I wen there.
Terrible Hotel, unbelivabel that it is functioning in Copenhagen, during the 21st Century. The staff unpleasant, service terrible. NO SOAP OR SHAMPON in the bathrom. Was trying for 10 minutes to reach the reception by phone.....So whent dowan and On my question, where is shampoo, I was told that I need to buy it, as Hotel servie does not inlude it....Imagine, XXI st century with no soap in the bathroom. Nothing else is working in the room, and you need to be lucky, if found one electric plug which is working, so you can charge your mobile or use computer.

TERRIBLE< TERRIBEL HOTEL!!!

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zaza64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about First Hotel Esplanaden

Property: First Hotel Esplanaden
Address: Bredgade 78, Copenhagen 1260, Denmark
Region: Denmark > Zealand > Copenhagen > Indre By (Inner City)
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #97 of 116 Hotels in Copenhagen
Price Range (Based on Average Rates): ££
Number of rooms: 117
Official Description (provided by the hotel):
Traditional 5-story Hotel located downtown, close to Amalienborg (the Queen's Palace) & "The Little Mermaid". ... more   less 
Reservation Options:
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Also Known As:
Comfort Hotel Copenhagen
Comfort Inn Copenhagen

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