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“Very good for short stays”

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Radisson Blu Royal Hotel Copenhagen
Ranked #35 of 116 Hotels in Copenhagen
Copenhagen, Denmark
1 review
“Very good for short stays”
4 of 5 bubbles Reviewed 16 February 2014

The hotel is located in the absolute center of Copenhagen. Rooms are clean and the staff is superb. The only thing I missed was a more charming environment. However the main customers are business people and for them I suppose the hotel is excellent.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Sven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boline2014, Manager at Radisson Blu Royal Hotel Copenhagen, responded to this review, 19 February 2014
Dear Sven.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you were satisfied with your room and our staff. We value your comments and they will be used to consider improvements in the future.
We hope to welcome you again.
Kind regards,
Radisson Blu Royal Hotel, Copenhagen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,282 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (440)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Houten, The Netherlands
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

Stayed here for the second time in 02-2014. Again perfect. My wife reached the age of 50 and during check in this was "discovered". Followed by a small and nice present brougth to the room. Very nice hotel bar with excellent staff. Really enjoyed our stay and we will certainly retour

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
1 Thank Marco K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boline2014, Manager at Radisson Blu Royal Hotel Copenhagen, responded to this review, 18 February 2014
Dear Marco.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you were satisfied with your stay.
We look forward to welcoming you and your wife for your next stay.
Kind regards,
Radisson Blu Royal Hotel, Copenhagen
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Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 12 February 2014

This hotel is always a good choice in Copenhagen.Small rooms,but clean and stylish.The location is perfect,50 meters from tivoli and very close to restaurants and shopping.The breakfast is very good,always a lot to chose from.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cirkeline74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boline2014, Manager at Radisson Blu Royal Hotel Copenhagen, responded to this review, 18 February 2014
Dear Cirkeline74.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at our hotel. We look forward to welcoming you for your next stay!
Kind regards,
Radisson Blu Royal Hotel, Copenhagen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DK
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed 9 February 2014

Had booked a standard room for two nights 8-10 February. As Club Carlson gold member you are entitled to "Complimentary Room Upgrade Enjoy the comfort of a room upgrade which will be offered at check-in, upon availability". The hotel had rooms available to offer an upgrade, but I was told that it was the policy of the Radisson Blu Royal Copenhagen only to upgrade Club Carlson Concierge level members to a higher room category based upon availability. Silver and gold members could only be given a room with e.g. a better view but within the same room category. So warning to Club Carlson gold and silver members: If you are thinking of staying in Radisson Blu Royal in Copenhagen don't expect to be upgraded even if the hotel has several rooms available in a higher category.

  • Stayed February 2014, travelled as a couple
    • Service
Helpful?
5 Thank johfri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boline2014, Manager at Radisson Blu Royal Hotel Copenhagen, responded to this review, 12 February 2014
Dear Johfri.
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We have a complimentary upgrade policy that Concierge members receive a room in the next category upon availability and Gold/Silver members receive the Best room in the category booked. We originally had a corner room on a higher floor, which is the best for you, however it was released as your reservation was cancelled.

Please note that per the Club Carlson terms and conditions: "Complimentary room upgrade is determined by the participating hotel depending on availability at time of check-in. Upgraded room types will vary, but may include rooms with a higher or lower floor, rooms with preferred view, or recently renovated rooms". All upgrades are subject to availability thus we are in accordance with the membership rules and practices.
We do hope that your trust in the Radisson Blu Royal Hotel will be regained, and that we can welcome you to our hotel again in the future. Please do not
hesitate to contact us at any time if you have any further inquiries.
Kind regards,
Radisson Blu Royal Hotel, Copenhagen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 8 February 2014

Lovely hotel. Location could not have been better. One direct train from the airport which took about 15 mins and a five min walk to hotel! So convenient! Clean rooms. We were on the 18th floor with a spectacular view of the city. My only criticism is of check out. We had bought our own water from the local shop and not taken any from minbar. Cleaners had obviously seen bottles of water ( from the shop) in the bin and charged to our account and hasn't checked the minibar. It wasnt a nice surprise when we were told about our 'extras'. When we said no, we were questioned on it when other guests behind us which wasn't nice. Except that, great hotel, fab location!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zebie12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boline2014, Manager at Radisson Blu Royal Hotel Copenhagen, responded to this review, 10 February 2014
Dear Zebie12.
We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Your comments are valued, and your suggestions will be used to consider improvements in the future. However, we are delighted to hear that your were satisfied with the hotel and location. We hope to welcome you to our hotel again.
Kind regards,
Radisson Blu Royal Hotel, Copenhagen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 6 February 2014

I've stayed in a few Radisson Blu hotels and am generally a fan but this one is not somewhere I shall be returning to. We arrived at 10pm at night to find no booking. The person on reception at the time was very unhelpful - despite us explaining we were there for a conference and rooms had been booked for us. She showed total disinterest in trying to find a solution and had a very unhelpful manner (we even found out afterwards from Radisson central customer centre that she had made unhelpful comments about us to her management). I've never had an experience like this and certainly did not expect this from a Radisson hotel. For anyone following my reviews you see I travel a lot for work and am a Club Carlson member. However, I shall not be attempting to collect any more points from Radisson and will stick with Marriott (where I am a gold card holder). Radisson will not be getting my business (wherever I have the choice to avoid staying with Radisson).

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChrisA007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boline2014, Manager at Radisson Blu Royal Hotel Copenhagen, responded to this review, 11 February 2014
Dear Chris.
Thank you for bringing this matter to our attention. We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. Therefore, we will address the attitude issue, and make sure that this will not be repeated. We hope that your trust in the Radisson Blu Royal Hotel will be regained, and that we can welcome you to our hotel again in the future.
Kind regards,
Radisson Blu Royal Hotel, Copenhagen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 5 February 2014

Whilst I could not fault the customer service I received and the hotel was lovely, I unfortunately had a very loud whistling wind coming through my windows on the 13th floor. I was moved on the second night without fuss to a lower floor which solved the problem for me, however I felt sorry for whoever was put in the room I vacated. Other good points though were the free wifi, which worked brilliantly, the room service was prompt and friendly, food great, breakfast was abundant!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels

Helpful?
Thank Elizabeth Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boline2014, Manager at Radisson Blu Royal Hotel Copenhagen, responded to this review, 7 February 2014
Dear Elisabeth. Thank you for your feedback and for taking the time to write about your experience. We are glad to read that you enjoyed your stay with us, and that you were satisfied with our service. We look forward to your next stay.
Kind regards,
Radisson Blu Royal Hotel, Copenhagen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Royal Hotel Copenhagen

Property: Radisson Blu Royal Hotel Copenhagen
Address: Hammerichsgade 1, Copenhagen 1611, Denmark
Phone Number:
Region: Denmark > Zealand > Copenhagen > Indre By (Inner City)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#14 Family Hotel in Copenhagen
#19 Luxury Hotel in Copenhagen
#20 Romantic Hotel in Copenhagen
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Radisson Blu Royal Hotel Copenhagen 5*
Number of rooms: 260
Official Description (provided by the hotel):
Stunning architectural hotel welcomes Copenhagen guests to Denmark Expertly designed and perfectly situated, the Radisson Blu Royal Hotel, Copenhagen is the premier accommodation choice near Tivoli Gardens in Denmark's capital city. Designed by Danish architect Arne Jacobsen, the hotel is a beacon of style with its spiral staircase and reflective facade. Choose from 260 rooms and suites with amenities including Free high-speed, wireless Internet. Hotel guests enjoy on-site features such as award-winning restaurants, an exceptional fitness centre and flexible conference facilities. • Unique design elements including the famous "Swan" and "Egg" chairs • The city's central train station, Tivoli Gardens and popular shopping street Stroget within walking distance of this Copenhagen hotel's location • A total of 260 striking guest rooms and suites offering bathrobes and 24-hour room service • Drinks, coffees and meals in a relaxed setting at restaurant Cafe Royal and the Royal Bar • Personal trainers, dry and steam saunas and massage services available at the 2,000-square-metre fitness centre • Meeting facilities with the option of auditoriums seating 300 and smaller rooms for intimate gatherings ... more   less 
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Also Known As:
Radisson Blu Radisson Blu Royal Hotel, Copenhagen Hotel Copenhagen
Radisson Copenhagen
Radisson Sas Royal Copenhagen
Radisson Sas Copenhagen
Copenhagen Radisson

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