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“Good location, friendly staff, comfortable.” 4 of 5 bubbles
Review of Phoenix Copenhagen

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Phoenix Copenhagen
Ranked #43 of 114 Hotels in Copenhagen
Alresford, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Good location, friendly staff, comfortable.”
4 of 5 bubbles Reviewed 25 February 2014

I stayed here for 1 night on business. Location is good for walking out to local restaurants. Staff are very friendly. Having visited Denmark many, many times, and having paid unbelievable prices across the country for hotel rooms and bar prices, I was expecting the worse for central Copenhagen. However, the rates were very reasonable and the bar prices good.
My room was a single and very small, but it was comfortable if a little dated.
Would stay here again.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 8 March 2014
Dear traveller,

Thank you taking your time to write a review of your business stay at Phoenix Copenhagen last month. We are proud to hear that you were positively surprised with Phoenix Copenhagen, your room rate and prices in our Brasserie. We are glad to hear that you like to stay at Phoenix Copenhagen again and we hope to welcome you back in the nearest future.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Istanbul, Turkey
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 25 February 2014

i spent one night at this wonderfull hotel and it was really fun for me.The hotel is right in middle of the city and so close to the harbor. the staff is really helpfull and smiley faces around. They also giving you some important information about the city which is really needed. hope to see them again.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 664can_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 8 March 2014
Dear traveller,

Thank you for your review regarding your business stay at Phoenix Copenhagen last month. It's great to hear that your found our staff helpful and they were able to help you with information about Copenhagen. We hope to have the opportunity to welcome you back again at Phoenix Copenhagen in the nearest future.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 22 February 2014 via mobile

Phoenix is ideally located if your meetings are near Amalienborg. Room was a bit smallish, but well-maintained. Facility age shows in two-valve taps at the bathroom (they work perfectly though) and poor noise insulation from street and adjunct rooms. WLAN worked perfectly. Reserve proper time for the breakfast..not because if the queues (none) but the selection is very good, with this breakfast one can skip the lunch :) Would I stay again: yes! Good value for the money.

Stayed February 2014, travelled on business
Helpful?
2 Thank The_Travel_Observer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 8 March 2014
Dear traveller,

Thank you for your warm recomendations. We are glad to hear that you enjoyed your stay with us last month. We appreciate your feedback on the room and its facilities. It's nice to hear that the free wireless internet worked perfecly and you enjoyed our breakfast buffet. Furthermore we are glad to hear that you experienced value for money and like to stay at Phoenix Copenhagen again. We hope you have the opportunity to stay with us for another nice stay in the nearest future.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malmo, Sweden
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 6 February 2014 via mobile

My girl and I had an extended weekend stay at this hotel, and was very satisfied.. The location is on a busy road, but we couldn't hear a thing from our room (3rd. floor, facing the street). The bed was very comfortable and the "lounge" area in the room was very nice. It was all very classy. The breakfast buffet had all your hears could desire. Sadly there was loud music, that made you feel like they didn't want you to stay there for long.

The personnel was very polite and helpful, even though there was a lot of stress at our arrival.

Stayed March 2013, travelled as a couple
Helpful?
4 Thank Carsten P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 12 February 2014
Dear traveller,

Thank you for your review from your stay March last year. We are glad to hear that you had a pleasant weekend at Phoenix Copenhagen and enjoyed your room. We are sorry if you found the volume of the background music in our breakfast restaurant too high. This is not normal and we have notified the Restaurant Manager so this will not be happen again.

We hope to have the pleasure to welcome you at Phoenix Copenhagen in the future.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haugesund, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 January 2014

The hotel staff is well trained and friendly on every visit. Food in resturant(incl roomservice) is good and fair prized. Wintertime campaign is good, and location is Perfect. Prize for hotel rooms is also very competitive.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 76asb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 30 January 2014
Dear traveller,
Thank you for taking your time to review Phoenix Copenhagen after a end stay this month. We are glad you liked your business stay at Phoenix Copenhagen that included a good dinner experience , a clean room and friendly staff. We hope to have the possibility to welcome you back at Phoenix Copenhagen in the nearest future.
Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Location can't be beaten. Front lobby and entrance is very impressive, very chic.

Rooms are looking tired and furniture a bit too. Goes with the character of the hotel so it works still.

Beds extremely comfy and service unfaulted. Best value for money hotel in Copenhagen if you ask me and I am a fellow dane!

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LuiPickthall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 30 January 2014
Dear traveller,
Thank you for your warm recommendations. We are glad to hear that you had a nice business stay at Phoenix Copenhagen last year. We hope to have the opportunity to welcome you back at Phoenix Copenhagen in the nearest future.
Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brisbane
Level Contributor
91 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 15 January 2014

My husband and I stayed here for 4 nights in December. We arrived a few hours before check in but they had a room available for us anyway and check in hassle free. Our room was quite large, the bed very comfortable.
There was a mini bar and a safe and free Wi-Fi and a flat screen tv. We requested a kettle and this was brought up promptly with tea bags and coffee.
The shower was very difficult to adjust to get a constant temperature and the pressure was bad. They had towel warmers and the floor was even warm. The amenities were okay but we were only given 1 small bar of soap for the entire stay! The room was facing the side street and it was very noisy. There is a bar of some sorts down there and the noise could be heard all night long, and could we hear every car engine that started up and car doors closing. Also we had a lot of noise from inside the walls of the room - water pipes??
We had breakfast here every day and the breakfast was very good although the décor of the room was very bland.
We also drank at the bar and had an evening meal at the restaurant which is in the bar which is located in the basement. The décor here was also very bland. The food was average and the price of wine was very expensive. They have a bottle of red wine in the room mini bar which is actually cheaper than if you drink at the bar.
The hotel is in a great location for walking to many places of interest including Nyhavn.
The checkout staff were able to organise promptly a fixed price taxi to take us to the airport (my husband doesn't like using trains to get to the airport). This was $225 Danish kroner and took us approx. 20 minutes.
My overall opinion is that the hotel looks great as you enter the foyer, the staff were very pleasant too, but the hotel is abit overrated.
Would we stay here again - probably not.

Room Tip: They not to get a room overlooking the side street as it is very noisy.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CarolMarie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 30 January 2014
Dear traveller,
Thank you for taking your time to write a review from your stay last year. We are glad to hear that you liked our down town location and our breakfast buffet. We are sorry to hear that you had an unpleasent stay at Phoenix Copenhagen. Phoenix Copenhagen is a historic building with rooms on 5 levels and our rooms are located both to the street but also to a courtyard. We are sorry that you did not report noice in your room, missing soap or shower head that did not work proberly to our serviceminded staff during your 4 nights stay. If our staff was notified we could have solved the issues or moved you to another room. Our Brasserie and Restaurant are newly renovated and are held in same style as the rest of our historic building. We are sorry if this is not of your taste. It is correct that the minibar wine is less expesive that the wines on the menucard but we do not find our prices exspensive. Our wine prices starts at Dkk 245,- for a bottle. Should you wish to elaborate further on your experience, you are more than welcome to send us an e-mail on phoenixcopenhagen@arp-hansen.dk.
Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoenix Copenhagen

Property: Phoenix Copenhagen
Address: Bredgade 37, Copenhagen 1260, Denmark
Region: Denmark > Zealand > Copenhagen > Indre By (Inner City)
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#22 Luxury Hotel in Copenhagen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Phoenix Copenhagen 4*
Number of rooms: 213
Official Description (provided by the hotel):
Gracious 5-story hotel housed in exquisite 17th-century building, near Amalienborg Palace & Royal Theatre. ... more   less 
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Also Known As:
Phoenix Copenhagen Hotel Copenhagen
Phoenix Hotel Copenhagen
Copenhagen Phoenix Hotel

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