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“Highly recommended hotel”
4 of 5 bubbles Review of Phoenix Copenhagen

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Phoenix Copenhagen
Ranked #42 of 116 Hotels in Copenhagen
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Highly recommended hotel”
4 of 5 bubbles Reviewed 16 June 2014

Excellent hotel in a great city. Comfortable, well equipped rooms with, in my case, a bit of a view and with good, fast wifi. The location in the city is unbeatable, just seconds from Nyhavn. Really good, polite, helpful staff.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 26 June 2014
Dear traveller,

We are glad to hear that you had an excellent stay at Phoenix Copenhagen during your business stay this month. We hope to welcome you back at Phoenix Copenhagen in the nearest future.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cluj-Napoca, Romania
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Small and very small rooms
Everything was quite clean
I did not have safe deposit box in my room (although is mentioned among facilities..)
Location is very good - nearby The Marble Cathedral and Amelienborg, 20 minutes walk from The little Mermaid, one block away from one of the main boat-drive start point
Breackfast was excellent

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pusa_ChP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 26 June 2014
Dear Traveller,

Thank you for your 5-star review. We are glad that you had a fantastic business stay with us this month with excellent breakfast and everything nearby the hotel. Some of the safes are being replaced. We are sorry if your room was missing one. We are looking forward to welcome you back at Phoenix Copenhagen in the future.
Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmington, Pennsylvania
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

This was probably a wealthy family mansion before it was converted to a hotel. It is certainly a grand hotel, but the fraying at the edges is unmistakeable.
First the pros: Central locaion. It is close to Nyhavn which has lots of trendy restaurants with outside seating. Walking distance to Rosenborg castle which houses the Danish crown jewels, the Amalienborg (current residence of the Queen of Denmark) and the city center. Christiania is about 2km walk away but a short Metro ride. However there are only machines dispensing tickets and for a tourist that may not be the easy. We walked the 1.5 miles to Christiania and it was easy to get there. When the presently incomplete bridge is finished, it should be even shorter walk. The hotel has a decent buffet breakfast with both hot and cold items.
The cons: Firstly the rooms facing the street are noisy. Second the all rooms did not have AC. Our "superior" room was large by European standards, but had no AC. We asked for a room with AC and the room was much smaller. Third, the fixtures are fraying. The bathroom has a tub which is rather high and I can see it would be a problem for the older guest to get in and out of, without the danger of falling. Also, there are no anti-slip mats/strips on the bathtub which is a danger even to the younger guests. I had to struggle with the shower fixture to get it working. Beyond this, I really have no cons to talk about.
The hotel staff were extremely helpful and friendly. If you need a taxi, ask the hotel to get you one--the hotel has an deal with one taxi company which results in fares lower than what you would get if you hailed a taxi on the street. Also, make sure you ask for a receipt from the cab driver. This was needed as I lost something and there seems to be no way for the taxi company to identify the driver except with the receipt. Fortunately, since the hotel had gotten the taxi for me it was easy to identify the driver.
I would definitely stay here, if I was to visit Copenhagen again.

Room Tip: Ask for room facing the courtyard as well as a room with an AC, if traveling in summer.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank AvidTraveller2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 26 June 2014
Dear traveller,

Thank you for your review from your stay this month. We are so happy to hear that your forgotten items where delivered back to you due to assistance from our staff. In our historic building with 213 rooms we have 213 different rooms. We have room categories available in different sizes and types and some of them are to our court yard and some to the street. Not all rooms at Phoenix Copenhagen are with air condition but we are glad to hear that you were allocated one when needed. Copenhagen is normally very windy which make it better to open the window instead of air condition cooling the room. Almost all of our rooms are with bath tub or a shower + bathtub. When requested to our staff, anti-slip mats are provided to the room.

We are looking forward to welcome you back at Phoenix Copenhagen on your next Copenhagen visit.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 8 June 2014 via mobile

Visiting Copenhagen for busienss I needed a central hotel that would give me a quiet room. The Phoenix took this request onboard and have given me a room overlooking a rear courtyard. It is so quiet I have been able to sleep with the windows open. The Phoenix has an old word charm supported by good wifi. A request to house keeping was swiftly fulfilled.

Stayed June 2014, travelled on business
Helpful?
Thank DCFMyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 10 June 2014
Dear Traveller,

Thank you for your feedback from business stay this month at Phoenix Copenhagen. We are glad to hear that we were able to fulfil your requests for room location and house keeping.

We are looking forward to welcome you back at Phoenix Copenhagen on your next Copenhagen visit.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
498 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

We'd done our research and booked a superior room as many people on TA mentioned the standard room was small. The check in was smooth, the staff helpful and the breakfast buffet just fine. It is well located and there are two buses that run past the hotel so getting around is easy. Try to book a room facing in as we were on the street and the noise with the window open could be a little distracting. All in all however, we'd stay again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael2810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 26 June 2014
Dear traveller,

Thank you for your feedback after end stay this month. We are glad that check in was efficient and our staff was helpful. We appreciate your comments on our breakfast buffet and the down town location of Phoenix Copenhagen.

We are looking forward to be welcoming you back at Phoenix Copenhagen on your next Copenhagen visit.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

My friend and I stayed here for one night in May before starting a cruise to Norway. We cannot fault this hotel, everything was very good. The staff on front desk were extremely helpful with advice on the best way to see Copenhagen in the few hours we had there. We were able to leave our luggage while we went sightseeing. Highly recommended.

Stayed May 2014, travelled with friends
Helpful?
Thank IreneGolby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 10 June 2014
Dear traveller,

Thank you for your 5-star review of your stay last month. It’s wonderful to hear that our efforts made your stay perfect and you experienced high service level and you were helped with luggage storage and concierge help.

We hope to have you as a guest in the nearest future at Phoenix Copenhagen.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

Convenient location to walk to sites, museums and restaurants. First room was on back side of hotel. Lots of street noise--asked to be moved to interior room and was accommodated. Second room was even smaller than first and had no AC. But ok since could open window for cool night breeze and no noisy street. Good breakfast. No handicap accommodation that I could see. Lots of steps to get in. Older hotel with charm.

Room Tip: Noisy on back of hotel. Ask for room facing terrace
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nan86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieHeinen, General Manager at Phoenix Copenhagen, responded to this review, 5 June 2014
Dear Traveller,

Thank you for taking the time to write a review from you recent visit at Phoenix Copenhagen. We are glad to hear that you liked our excellent location and our great breakfast buffet. It’s nice to hear that your request for a room move were fulfilled and you were moved to another room facing our courtyard.

We are looking forward to welcoming your back at Phoenix Copenhagen again in the future.

Kind regards
PHOENIX COPENHAGEN
Julie Heinen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoenix Copenhagen

Property: Phoenix Copenhagen
Address: Bredgade 37, Copenhagen 1260, Denmark
Region: Denmark > Zealand > Copenhagen > Indre By (Inner City)
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#23 Luxury Hotel in Copenhagen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Phoenix Copenhagen 4*
Number of rooms: 213
Official Description (provided by the hotel):
Gracious 5-story hotel housed in exquisite 17th-century building, near Amalienborg Palace & Royal Theatre. ... more   less 
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Also Known As:
Phoenix Copenhagen Hotel Copenhagen
Phoenix Hotel Copenhagen
Copenhagen Phoenix Hotel

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