We recently stayed at the Phoenix and were impressed by the helpfulness of the staff at reception and particularly a bus boy (man actually)/attendant at the breakfast buffet. Shortly after checking out i realized i had left a poster bought at the David Museum (an outstanding museum by the way) in our room at the Phoenix. I emailed and at first was told that nothing had been found by housekeeping. A day or two later another email arrived to say that the poster had been found and if I would email them credit card information for postage the Phoenix would send the item. I did ~ the poster arrived but alas it was the wrong poster! It had been in a tube and since the Phoenix did not know which I had bought they sent this one obviously left by another guest. I emailed again to see if someone else had received my poster by mistake. Nope. The Phoenix ~ specifically Robert Bindslev ~ then refunded my postage with apologies (surely not their fault). For us staying in a hotel like the Phoenix receiving service like this trumps staying in an more modern impersonal hotel.
- Official Description (provided by the hotel):
- Gracious 5-story hotel housed in exquisite 17th-century building, near Amalienborg Palace & Royal Theatre. ... more less
- Reservation Options:
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- Also Known As:
- Phoenix Copenhagen Hotel Copenhagen
- Phoenix Hotel Copenhagen
- Copenhagen Phoenix Hotel