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Reviews (1,307)
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All reviewsquiet streetgreat locationclose to nyhavnsuperior roomkongens nytorvmetro stationwithin walking distanceminute walkfree wificentral locationexcellent breakfastnyhavn areadanish designair conditioningsmall bathroomthree nightscold meats
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Reviewed 15 September 2017 via mobile

Nice hotel, a few minutes walk from the city centre. I didn’t get to see much as whilst I was there it was raining heavily so my one night stay was confined to my room. However the room was comfortable, spacious and I even managed to get the champions league football on the TV which was a bonus. Reception staff friendly and helpful, particularly in arranging my taxi to the airport the following day. The airport is around 25-35 minutes away depending on traffic and costs around 300-360 DKK.
Hotel is near to the river, some restaurants and cycles are available to hire from the hotel I think as there were lots of them outside the hotel with the hotel branding. Cannot comment more on this due to the terrible weather!

Stayed: September 2017, travelled solo
Thank Jason R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHBruun, General Manager at Best Western Plus Hotel City Copenhagen, responded to this reviewResponded 20 September 2017

Thank you for your feedback - It is much appreciated.
I am glad you found the location perfect for your stay and enjoyed the hotel, as well as our helpful.

Sincerely,

Claus Hegelund Bruun
General Manager
Best Western Plus Hotel City Copenhagen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

Location: It is a within 10 mins walk from Kogens Nytrov metrol station, within 5 mins walk to Nyhavn, but it is in an office area, pretty quiet day and night. Main entrance is easy to miss and there are a few steps you must haul your bags up.

Service: not a lot of staff at front desk , staff are courteous and helpful. Breakfast staff are very efficient.

Room: I could not say a positive thing about the superior double room and it is definitely is not 26 sq m, bathroom is small to a small person like me, especially the shower cubicle, very uncomfortable in the shower, once the shower head runs, the thin shower curtain keeps flying in due to the air movement. It is not very clean. crumbs on table.
my room on first floor windows facing the roof top of breakfast area or lobby ( see photo )that I dare not open the window on a pretty hot day and night. we stayed four nights, while we were told no other superior room was available.

overall I can say it is a 2-star property. The closet is not clean and with an odor.
The corridor is so narrow, for those with Clusterphobia is an issue.

I do not agree to the positive reviews that I researched before I tried this property.
Most reviews raved about the excellent breakfast, the breakfast offers a good spread of variety to start your day.

Overall, I was rather disappointed at my choice, Maybe if my room was not on first floor I might have a more positive perspective.

Room Tip: Never take room 106 or in that range on first floor window cannot be opened onto a rooftop on a warm day
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank yrtx4e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHBruun, General Manager at Best Western Plus Hotel City Copenhagen, responded to this reviewResponded 20 September 2017

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We are planning a renovation of the entrance, to get rid of the steps.

Yours sincerely,

Claus Hegelund Bruun
General Manager
Best Western Plus Hotel City Copenhagen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

You probably cannot beat this hotel's location - it walking distance from the M1 and M2 lines (Kongens Nyrtov) which means you have one 20 minute ride from airport to hotel. It is also 3 blocks away from Nyhavn and the new Copenhagen Street food centre called Papioren.

The check in and check out was easy and although we were given a room on the top floor it was a super tiny room with two small beds. The bathroom was also super tiny and it was puzzling how anyone who was bigger than average in terms of size could fit in the shower stall! We also noticed on our last day that the shower curtains were moldy at the bottom but decided not raise it as we were leaving anyway. There is a small safe in the room and a fridge. No complimentary water is offered so take note.

The breakfast buffet was included in the hotel rate we purchased and the spread was quite generous with plenty of juices, pastries, breads, cheeses and cold cuts provided. The usual fare of scrambled eggs, beans, bacon, etc were also available but there was no variety in the 3 days that we were booked at the hotel. No fresh fruits but some cantaloupe and pineapple slices as well as a fruit salad was available.

Staff were very courteous and polite and helpful specially at the Front Desk because you had to leave and retrieve back your room keys every time you would leave and return to the hotel as they really have metal keys not the more common key cards. And they are heavy. :)

OK for short stay but would definitely look for other options in the city if we have to go back to Copenhagen.

Room Tip: Rooms on higher floor are quieter.
  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank MariaVictoria0918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017

Arrived early which meant we didn't get a good room but rather one that was ready - which was OK as we were very tired from a long overnight flight. Staff were excellent. Interior of the hotel is lovely and modern. Overall a very pleasant experience.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Di S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

Good stay here with no complaints. Can't beat the location - easy to walk to so many things yet on a quiet street. And a quick walk from the metro station with easy access to the airport. Very good breakfast with many choices. A few people have complained about the price on here - it's Copenhagen - everything is pricey!! Would definitely recommend staying here.

  • Stayed: September 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank JanetC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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