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“Not pleasant on this occasion”

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Scandic Palace Hotel
Ranked #19 of 116 Hotels in Copenhagen
Sweden
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Not pleasant on this occasion”
Reviewed 21 October 2013

This was my second trip to the Palace Hotel. My wife chose to book us there again because we were so impressed with the décor, service and Location.

On this trip however, I was reminded by three staff members that not all guests are equal, especially if you are a shade darker than white.

Those three people have forgotten or are unaware of the Scandic Mission statement advising us the basic standards of service a guest staying at any Scandic Hotel should receive.

What a pity that those three people were unable to leave their ideologies outside the work place and give me the standard respect any paying guest should receive.

It is improbable that I will return to the Palace hotel in light of what has happened. On this occasion my stay has left me feeling offended and irritated with an unpleasant memory that will remain with me for a very long time!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lucian_Swe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (346)
Date | Rating
  • Danish first
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English first
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 October 2013

This is a superb hotel. We had a great view of the Town Square and there were some very interesting happenings, sometimes in the middle of the night - it could be noisy but was always interesting. The hotel is in a great location, near the railway station and Tivoli and lots of other things. I highly recommend it. The breakfast buffet was great too, and we found the staff very helpful whenever we had a question.

Room Tip: Try and get a room higher up on the right hand side (looking from the hotel) with a balcony.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stokesyla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 October 2013

The best thing about this hotel is the location. Its right in the center of Copenhagen and within walking distance to many attractions, restaurants and shopping districts. During our stay, we were able to use the hotel as our pitstop as we walked around the city.

The second best thing about the hotel is the free and fast wifi. As we had not been to Copenhagen before, this was a great help for us to do our research.

Some not-so-good qualities of the hotel: the noise from the street below. The hotel provides ear plugs in our room.

  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
Thank dregar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2013

Stayed here with our 15 month old. Lovely, big room, travel cot already installed and set up for us. Location is superb, it really is central. Breakfast was brilliant. There is a good, affordable restaurant two doors down.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
158 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 4 October 2013

We were a large group of friends staying at Palace Hotel recently. The hotel's PR lady was very helpful with arrangements and advice. We had lovely rooms with modern decor with attractive bathrooms that really worked. The breakfast was excellent with homebaked rolls and pastry, especially the scrambled eggs were mentioned as being delicious. The hotel is central to visits to Copenhagen and we will definitely return.

Room Tip: Rooms facing the central square can be noisy at night, but earplugs are available. The view is inter...
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 October 2013 via mobile

Amazing location. Across from Tivoli Gardens. Shopping just around the corner. Great restaurant in the hotel. Great rooms and very courteous staff. Amazing breakfast buffet. Highly recommend it. Excellent experience.

Stayed May 2013, travelled with friends
Helpful?
4 Thank Barbie-or-Darby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
163 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 28 September 2013

Checked into the hotel (which was courteous, quick & efficient) took the old lift (must be 100 years old - but great) up to my room and was delighted by the standard of room. Clean, spacious and well laid out. Breakfast was a bit of a disappointment - largely due to the fact that the staff are not regularly monitoring the buffet and this gets depleted without replacement for long periods. The hotel has good meeting facilities, great bar and is generally a grand hotel. Only negative is the church bells from the neighborhood which chime every 15 mins from early morning until late at night - but all the hotels in the area will suffer the same!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TJB333333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Scandic Palace Hotel

Property: Scandic Palace Hotel
Address: Raadhuspladsen 57, Copenhagen 1550, Denmark
Region: Denmark > Zealand > Copenhagen > Indre By (Inner City)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Copenhagen
#12 Family Hotel in Copenhagen
#13 Romantic Hotel in Copenhagen
#23 Business Hotel in Copenhagen
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Scandic Palace Hotel 4*
Number of rooms: 169
Official Description (provided by the hotel):
Set in the very heart of Copenhagen, the Scandic Palace Hotel is well-established in its rich cultural and historical surroundings. ... more   less 
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Also Known As:
Hotel Scandic Palace
Scandic Palace Copenhagen
Palace Hotel Copenhagen
Copenhagen Le Meridien

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