We stayed as a family for 3 nights (in 3 rooms) at the Palace Hotel and it is in a great central location to explore the city. The rooms were spotlessly clean, really comfortable and well equipped, and you quickly get used to the chiming clock in the city square (aided by the earplugs provided to block out the noise!) We loved the buffet style breakfast, and found there to be a great selection of hot and cold food, which was replenished regularly.
However, there was a mix up on check-out over payment of our booking. We booked the hotel via its website and pre-paid for 2 of the rooms. But their system had no record of this and I therefore paid for all 3 rooms (having been assured if we could provide proof of payment when we got home and checked our bank statements that I would be reimbursed immediately). Turns out we had pre-paid for 2 of the rooms and I emailed as soon as we got home with proof of this. I received no acknowledgement of my email so tried again the following day but again no reply or acknowledgement. A week later all finally has been resolved, but only thanks to our having chased staff to answer our emails and several international calls at our expense to Denmark. A shame, as we found the reception staff to be lovely and helpful in person, particularly when we needed their help to contact the Police on the first day when my Dad’s wallet was stolen in a central café.
- Official Description (provided by the hotel):
- Set in the very heart of Copenhagen, the Scandic Palace Hotel is well-established in its rich cultural and historical surroundings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Odigeo, TripOnline SA, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Scandic Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Scandic Palace
- Scandic Palace Copenhagen
- Palace Hotel Copenhagen
- Copenhagen Le Meridien