We spent three nights (May 31 - June 3, 2014) in room 414 at the Ascot Hotel and Spa in Copenhagen.
We were greeted by friendly front desk staff when we arrived at 9:30 a.m., and we were allowed to store our luggage at the hotel until the 2:00 p.m. check-in time. All of the staff were pleasant and helpful throughout stay.
The first thing to note is that despite the name "hotel & spa," the spa is located next door tot he hotel and its services are not included in the price of your room. It is incorrect to call it a hotel and spa. It gives an impression that is entirely wrong.
The location is very good if you want to be within walking distance of the central train station, Tivoli Gardens, and the pedestrian shopping streets and attractions in "old town."
The hotel itself looks old but well kept. The lobby is pretty. Our room on the top floor looked freshly painted, but the bed was of poor quality and had a noticeable slope from both sides to the middle. The windows opened to allow air to enter, and with the windows closed the room was very quiet. There was no air conditioner, and surprisingly, there was no clock in the room; however, when we needed a 4:15 a.m. wake-up call, it was handled by the front desk and worked fine.
The bathroom was an "all in one" as is common in Europe: shower, sink, toilet (no bathtub). The water pressure and hot water supply were satisfactory.
The hotel information book was old, so old that the printed information had stuck to the plastic pages and was difficult to read. To us this showed sloppiness and a lack of attention to small details.
The lift is small and slow. If you don't want to wait for it ask for a room on floors 1-3 and then take the stairs.
Breakfast was included in our price. Coffee, tea, juice, milk; meat, cheese; bread, pastries, and rolls; fruit, cereal, yogurt; and eggs.
The hotel claims to provide free wi-fi, but not really. As others have mentioned you get one hour free per 24-hours and it runs for one hour from the time you log in, even if you do not use the full hour. Then they charge you to access after the first hour. It also did not work in our room on the 4th floor, and we had to go to the lobby to use it. This was silly. We walked a block to the tourist information center and had free access for as long as we needed. Restaurants, cafes, even the hop on hop off bus offer free wi-fi. Our first hotel in Copenhagen (see Cabinn City review) had truly free wi-fi access and cost $50 less per night. Not sure why Ascot is so far behind the times.
We would stay again as the hotel was fine, but it didn't rate 4-stars in our book.
- Official Description (provided by the hotel):
- Appealing Hotel in restored & modernized turn-of-the-century bathhouse. ... more less
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- Also Known As:
- Ascot Hotel Copenhagen