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“Fine Budget Hotel”
Review of Ascot Hotel

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Ascot Hotel
Ranked #63 of 116 Hotels in Copenhagen
Boston, Massachusetts
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Fine Budget Hotel”
Reviewed 4 June 2014

We spent three nights (May 31 - June 3, 2014) in room 414 at the Ascot Hotel and Spa in Copenhagen.

We were greeted by friendly front desk staff when we arrived at 9:30 a.m., and we were allowed to store our luggage at the hotel until the 2:00 p.m. check-in time. All of the staff were pleasant and helpful throughout stay.

The first thing to note is that despite the name "hotel & spa," the spa is located next door tot he hotel and its services are not included in the price of your room. It is incorrect to call it a hotel and spa. It gives an impression that is entirely wrong.

The location is very good if you want to be within walking distance of the central train station, Tivoli Gardens, and the pedestrian shopping streets and attractions in "old town."

The hotel itself looks old but well kept. The lobby is pretty. Our room on the top floor looked freshly painted, but the bed was of poor quality and had a noticeable slope from both sides to the middle. The windows opened to allow air to enter, and with the windows closed the room was very quiet. There was no air conditioner, and surprisingly, there was no clock in the room; however, when we needed a 4:15 a.m. wake-up call, it was handled by the front desk and worked fine.

The bathroom was an "all in one" as is common in Europe: shower, sink, toilet (no bathtub). The water pressure and hot water supply were satisfactory.

The hotel information book was old, so old that the printed information had stuck to the plastic pages and was difficult to read. To us this showed sloppiness and a lack of attention to small details.

The lift is small and slow. If you don't want to wait for it ask for a room on floors 1-3 and then take the stairs.

Breakfast was included in our price. Coffee, tea, juice, milk; meat, cheese; bread, pastries, and rolls; fruit, cereal, yogurt; and eggs.

The hotel claims to provide free wi-fi, but not really. As others have mentioned you get one hour free per 24-hours and it runs for one hour from the time you log in, even if you do not use the full hour. Then they charge you to access after the first hour. It also did not work in our room on the 4th floor, and we had to go to the lobby to use it. This was silly. We walked a block to the tourist information center and had free access for as long as we needed. Restaurants, cafes, even the hop on hop off bus offer free wi-fi. Our first hotel in Copenhagen (see Cabinn City review) had truly free wi-fi access and cost $50 less per night. Not sure why Ascot is so far behind the times.

We would stay again as the hotel was fine, but it didn't rate 4-stars in our book.

  • Stayed June 2014, travelled with family
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    • Cleanliness
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Helpful?
1 Thank ctn66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 May 2014

We went here during May 2014, found the hotel was fine. We stayed Monday through to Friday. Hotel was clean and tidy.
Good location in the centre of Copenhagen within easy walk to the main parts of town.
One word of warning sometimes live music just across the road from the Hotel so you have been warned, personally it did not bother me but if your the type who hates loud music outside on a sunny afternoon or evening its not for you.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2014

While this hotel is in a great location, I felt the written description was a little misleading and the price of the rooms were a little inflated. The hotel staff was very nice, but some of the room features could use updating. The pictures on the website were nothing like the room I received. Definitely not a 4 star.

  • Stayed May 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JerseyGirlAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wollongong, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 May 2014

Old hotel in a very good location. Staff were efficient without being overly warm. The roof top apartment was just spacious enough, but the furnishing was old and dated. This makes the hotel more of a three stars rating rather than 4. Like all thing in CPH, it was expensive. If you can overlook these, not a bad hotel.

Room Tip: Not a bad hotel.
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Jkhoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 May 2014

I booked 3 nights of our European family vacation for 2 parents and 2 teens. We will be going to almost 20 cities and have been doing our research for months using Hotels.com and Tripadvisor.
Rate for said # of people was U$573 and then the taxes were $460, so we were SURE that it was a mistake that could be easily solved by calling Hotels.com. Well, not so fast...we chose the "non-refundable" fee because we wanted to save money. Apparently, in this case it means that even though we never agreed nor we would have ever booked this astronomical amount U$1100 for a 3 night stay, we were charged and there is nothing we can do about them taking our money. Hotels.com site did not show a total until after we hit the Book sign. I have called Hotels.com many times, I have called this hotel and talked to a number of people and the manager turned out to have the worst customer service skills in the business!!! I wanted to cancel this booking and they said, SURE, but we will NOT REFUND any of your money.

  • Stayed April 2014, travelled with family
    • Value
    • Service
Helpful?
4 Thank VBcincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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haifa
Level Contributor
166 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 17 May 2014

the location of the hotel is great, really close to Tivoli and the city hall square.
we order a standard room, which is very small, but those are the room size at traditional hotels in Scandinavia, but still for a 4 stars hotel, I would expect more room space.
breakfast was nice, many kind of cheeses and fruits.
gym is really small.
reception staff were really nice and helpful (like all danes).

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bdelad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 May 2014

Pleasant enough. Well located for the train station and the City Hall square. Wasn't what I'd call 4 star.

My room was fairly small. No air-con. Opening the window at night allows the sounds of annoying early morning clatter from the road beneath and the moderately loud noise from a dual carriageway a little further away.

Yes, it does overlook some kind of indie music establishment though unlike a previous poster, I wasn't disturbed by this.

The bathroom didn't have anywhere to put things while washing apart from an already cluttered little shelf, and the curved top of the toilet seat, which wasn't ideal.

The wifi really is appalling, certainly on the upper floors. It drifts in and out, like the wireless signal on a London underground train travelling between stations. Only much weaker. You can just about check email but don't expect to play a YouTube video, for example. And it's the same lousy signal if you pay for it (which you must do, after using an hour a day).

Room Tip: I think the back would be quieter.
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  • Stayed May 2014, travelled with friends
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Helpful?
1 Thank matth81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ascot Hotel

Property: Ascot Hotel
Address: Studiestraede 61, Copenhagen 1554, Denmark
Phone Number:
Region: Denmark > Zealand > Copenhagen > Indre By (Inner City)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service
Hotel Style:
#32 Luxury Hotel in Copenhagen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ascot Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Appealing Hotel in restored & modernized turn-of-the-century bathhouse. ... more   less 
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Also Known As:
Ascot Hotel Copenhagen

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