This was my second visit to the Admiral. Its proximity to Nyhaven, the Royal Palace, the Opera House, the Mermaid and the harbour had all been big pluses on my first visit. I had only stayed one night on that visit and had checked out before breakfast.
This is a very large and busy hotel which I hadn't really appreciated on my first visit. I stayed 3 nights this time. Breakfast was like a cattle market. Its all a bit impersonal and their 'customer orientation' is somewaht lacking.
We had a 'mix-up' over a Caesar Salad order at the outdoor restaurant / café. The menu said it had anchovies with it , which I like. Having ordered I took a call on my mobile and while my wife who was trying to order a Caesar Salad without anchovies was informed the anchovies were only in the dressing and the menu hadn't yet been updated, I missed it. When my salad arrived I rejected it because it didn't have the anchovies as stated on the menu. Presuming I wouldn't be charged because the menu had been misleading I was somewhat surprised when I came to settle the bill and saw I was being charged.
I raised this with the waitress who was the restaurant / café supervisor only to be told some faceless manager, hiding in the kitchen, was insisting I was charged. She said that the manager wouldn't come out to discuss the matter and the only way the charge could be removed from my bill was if she took it as a deduction from her pay. Obviously I didn't take her up on that offer.
This has left a lasting bad taste in my mouth .... not the taste of anchovies !
Poor show Admiral ..... a strong supporter and recommender of your hotel no more.
- Official Description (provided by the hotel):
- Next door to royal residence Amalienborg Palace and just a short walk from Nyhavn, this imposing 200-year-old former granary warehouse is one of the largest hotels in the city, with 366 rooms - but don't let that put you off. It may not be boutique but big can definitely be beautiful. Beyond the two cast iron canons at the entrance is a neon-pink bar (great for a pre-dinner tipple), while guests retire to rooms showing off classic Danish touches such as teak furniture, low ceilings and original wooden beams. Best of all are the panoramas across the water towards the city's shiny Opera House and Christiania: a view fit for royalty. ... more less
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- Also Known As:
- Admiral Hotel Copenhagen