A truely disappointing experience
the hotel was overbooked so they had to place me in their sister hotel Ibsens arround the corner (see seperate review)- in contray to the kong the ibsens in clearly a class below.(see rating TA and stars). The fact that I have prepaid through Amoma ,that it was 21:30 in the evening after a long day, and that i knew Copenhagen was heavily booked did not give me a choice but to accept. Well mistake happen but then I would exspect the staff and hotel would go out of there way or at least finnacially compensate for hte downgrade. Well i was offered a free enance to the CLOSED spa and a free drrink while I was WAITING for there transfering the booking.-that was it. I felt ripped off ,not care for and actually cheated for what could have been a pleasant evening.
caring for customers looks definately different.
- Official Description (provided by the hotel):
- Hotel Kong Arthur is situated right between the beautiful inner lakes of Copenhagen and the buzzing downtown, only 15 min. from the airport by metro. The style is exclusive and modern with a hint of medieval - we call it a mix of rustic and chic. The atmosphere is cozy and informal: A lit fireplace, comfy sofas, pillows in the window sill, a stack of books on the shelves, beautiful courtyards adorned with green plants, cobbles and a unique peacefulness. ... more less
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- Also Known As:
- Kong Arthur Copenhagen
- Kong Arthur Hotel