We'd booked a twin room 5 month in advance via booking.com, and just in case written an e-mail to confirm our reservation. Everything was sorted, they confirmed our twin room. We'd checked in and it tuned out that they gave us a double room. The receptionist told us they are fully booked but he was trying to sort out a room for us. Finally we were given a key to a new room. To our surprise the room was already occupied ! We came back to the receptionist, he made calls to manager, after 15 minutes we were given another room. Finally after around 1 hour we had a place to stay.
The room was absolutely awful. Dirty curtains and windows, dust everywhere, our clothes were dirty after taking them from shelves, shower was a joke ( water was everywhere, no shelves for your shampoo or soap, black mould on the tile grouting ), no safe box, no hair dryer, no telephone, let alone coffee facilities. They didn't change towels ( after 3 days we'd noticed a small information on the mirror, that they only change towels if you leave them on the floor ! - Because they care about environment, shame they don't care about their guests ).
We couldn't sleep there at all ! Noise from other rooms, banging doors, noise from the street, prostitutes, drug addicts, homeless people you name it, everything was on that street. Our room was on the 1st floor and we were shocked when we came back one day after cleaner had been in our room and noticed windows fully open ! ( because she left them open ).
That is the worst hotel we've ever stayed in. Overpriced and we didn't feel welcome there, some receptionists even didn't bother to say hello.
If anybody needs an evidence we enclose some pictures.
- Official Description (provided by the hotel):
- Zleep Hotel Copenhagen City is a downtown hotel close to everything the city of Copenhagen has to offer. You will find shopping opportunities, cafes, bars and restaurants, the Tivoli Garden, and theatres in the neighborhood. The hotel is equipped with 75 rooms on 5 floors. The building is from the late 19th century, which was when most of the quarter of Vesterbro was built. Some rooms have windows facing the lively streets of Istedgade and Helgolandsgade, whereas other rooms have windows facing a cozy and sunny courtyard. Breakfast: You can buy a breakfast buffet for DKK 89 in the reception or when you make your reservation. Monday through Friday, breakfast is served at 6am - 10am Saturday and Sunday, breakfast is served at 7:30am - 11am Parkering: There are two parking options near the hotel. You can park in the streets near the hotel, Istedgade and Helgolandsgade. The prices are available on the parking meters that are set up in the streets. You can park in Imperial Parkeringshus / Apcoa Parking Garage in Nyropsgade 47, not far from the hotel. Bring the ticket from the garage to the reception. The hotel will provide you with a new ticket to be used when leaving the garage. The ticket's price is DKK 200. The ticket is only valid for one exit, but you may park your car during your entire stay with a single ticket, as long as you do not leave the parking garage. The reception is open 24hrs! ... more less
- Reservation Options:
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- Also Known As:
- Centrum Hotel Copenhagen
- Hotel Centrum Copenhagen