The room ( mini suit) was not that clean and smelling a bit. I have been accused that I have been smoking in the room, which I did not! I had to ask to fix the lights in the bathroom since they were not working. The bar the worst. I had to wait 20 minutes before they even said ‘goodevening’ to me. Drinks are served in plastic glasse. It’s good just for a work trip.
Dear guest,
Thank you for your stay and for taking the time to give us feedback.
I am sorry that your stay didn't live up to our normal standard. We apologize if you felt mistreated, and assure you it was not our intention. I have taken your feedback on to our respective managers, and we will look into all of the issues you mentioned.
I hope that despite this you had a nice time in Copenhagen, and that you would visit us soon again.
I wish you a lovely day.
Nice and clean hotel. Good gym. Location was ok for a short stay, free parking is a huge plus, friendly staff, no minibar in the rooms, good breakfast. Highly recommend! A bit noisy as the hotel is near a very busy street.
Dear guest,
Thank you for your stay and for taking the time to give us feedback.
I am glad to see you had a nice stay with us, and that you enjoyed our facilities and services. That means a lot to us. We are however sorry that you felt the street outside is a bit noisy. Usually it gets more quite around 21:00, as this is when most of the traffic is over.
I hope that despite this you had a great visit to Copenhagen, and that you would visit us soon again.
I wish you a lovely day.
Been here many many times and always come back with pleasure.
The place is nicely maintained and well kept, clean rooms and generally good appearance of the hotel...
Breakfast and dinner are nice and well made, although most probably prepared somewhere else and just reheated there, some things might be chewy and the scrambled eggs are usually in a block...
Rooms are modern and well kept and CLEAN!
Abundance of free parking and closeness to the highway and the airport...
Dear guest,
Thank you for your numerous stays and for taking the time to give us feedback.
It is wonderful to read that you are a frequent guest, and that we hit home every time you are here. That means a lot to us. I will be sure to pass your kind words all around the hotel.
As for the food being prepared somewhere else, it is true when it comes to some of the smaller products like bread and croissants. These are made offsite, but baked in our kitchen, before being served. The rest is cooked and prepared here at the hotel.
We value you as our guest, and look forward to welcoming you back each time you are here. I wish you a lovely day.
I have stayed here many many times for work. The location is very good, halfway between the airport and the city center and is easily reachable by bus.
The hotel is clean although some of the bathrooms I've had in the rooms had rust and calk stains on them which looks very dirty and lowers the standard a bit.
The breakfast is diverse and tasty and the staff are quick, helpful and friendly. Would recommend for short or longer stay.
Dear Guest,
Thank you for your stay and for taking the time to give us feedback. I am glad to see you had a good stay with us on several occasions.
Thank you for the kind words about our cleanliness and location.
We are aware that some of the rooms have issues with calk, and we are looking into solutions for that at the moment. Hopefully it won't be long before we can welcome you back to a completely spotless bathroom, in whichever room you stay.
We value your feedback highly and every stay you have with us. We look forward to welcome you back each time.
