We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Avoid Top Floor Restaurant”
1 of 5 bubbles Review of Illum

Illum
Ranked #8 of 108 Shopping in Copenhagen
Certificate of Excellence
Attraction details
Copenhagen, Denmark
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 28 helpful votes
“Avoid Top Floor Restaurant”
1 of 5 bubbles Reviewed 24 April 2013

The Top floor restaurant has to be the restaturant in the Inner City of Copenhagen with the lowest standards for quality of food and service. As a native of the city for most of my life, i should be able to speak with some experience.

We ordered the traditional lunch dish, Steamed Mussles with French Fries and a glass of white wine and water each. Sitting outside in the Sun, on the otherwise nice Terrace, the Wine and water was served to us right away. The place was not busy at all, but after 35 minutes the food had still not arrived.

The wine baking in the sun for all this time, was now more then luke warm and no longer fit to drink. After 40 minutes the food finally arrived, Two plates of dried out sorry looking clams. Worst of all the clams was completely cold. The fries (which was not fries but a small side plate with 7-8 potato wedges) was served hot so obviously the clams had been left out waiting for 20 minutes or more.

I complained but was met with an attitude from the staff, We were certainly not met by any sign of an apology or understanding from the staff. I did manage to get a refund for the food, so we left, and took lunch elsewhere.

Save yourselves a potential or maybe even a probable bad experience, and treat yourself to lunch in one of the many other restaurants and cafes in the area.

Visited April 2013
Helpful?
8 Thank Cloverleaf2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

121 reviews from our community

Visitor rating
    56
    45
    10
    2
    8
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Stavanger, Noruega
Level Contributor
114 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
“High class”
4 of 5 bubbles Reviewed 19 March 2013

If you are keen to shop or like the best of the best, this your point.
If you don't get why pay so much for so little, run Forest.

Nice place also to shop drinks & snacks for kveld before the night live.

Visited March 2013
Helpful?
1 Thank flaviaviland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
36 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“A good place for lunch”
4 of 5 bubbles Reviewed 16 March 2013 via mobile

Take the elevator or the escalator to the top floor. It's a good place to have lunch if you're a foreigner.

In Copenhagen they always charge non Danes more for the food if you pay with credit card. And frankly, in 2013, who's using cash in a European capital! Normally you pay the same. But if you have a non Danish credit card you have to pay 5% more!

In Illum you can have a great lunch, a beer or a glass of champagne and pay the same as locals. If the staff was a bit on their toes it would be fantastic.

Helpful?
2 Thank Joakim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
47 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
“All in all”
4 of 5 bubbles Reviewed 5 March 2013

I love the concept of the illum building. It keeps changing the colors at night. Inside u have most of the brands n it's not a must visit but one time experience is reasonable.

Visited March 2013
Helpful?
Thank Paddybailur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aarhus, Denmark
Level Contributor
130 reviews
55 attraction reviews
common_n_attraction_reviews_1bd8 79 helpful votes
“don't waste your time!”
2 of 5 bubbles Reviewed 30 April 2012

go somewhere else! it is definitely not worth the trip. take a stroll around the less busy streets of Copenhagen and shop in the tiny boutiques! if you're lucky you'll get some great deals but that's not gonna happen in Illum.
a waste of time

Visited April 2012
Helpful?
Thank ceklarsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Illum also viewed

Copenhagen, Zealand
Copenhagen, Zealand
 

Been to Illum? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing