Slightly outside the city centre but easy enough to catch a bus or train. We found this hotel 'average' considering it was a 4*. We had a room with a small balcony overlooking the canal / harbour which was nice except that you are facing a huge block of offices of a Danish Publishing company which detracted from the view. I cannot imagine what it would be like having a room on the other side of the building with a two lane main road and six railway lines within a hundred yards of the hotel. The room was very modern with a small desk, one chair, tea and coffee making facilities and a very comfortable, soft bed. Bathroom was modern, light and airy with ( Of all things) a small strip of window about 6 inches wide that ran from floor to ceiling. This is not really a problem except while we were there a manager insisted in coming into the room a few minutes after we arrived to check the mini bar whilst one of us was using the bathroom and the minibar was situated right in from of that strip window. There is a small wardrobe and a few shelves, adequate for two people for a couple of nights.
The two issues we had with this hotel were the breakfast and room cleaning. We did a couple of breakfasts and on the whole there was plenty of variety with hot food, fresh fruit, cereals, boiled eggs etc. The problem was that it was packed with guests and there seemed like an inadequate number of staff to clear tables etc. It was difficult to get near the food because of the way it was laid out, you were constantly bumping into somebody. There were coffee pots on each table with coffee that was so strong and tasted like it had been brewing from the day before. I asked for a pot of tea at the drinks area and was told by a staff member to: "Get it Yourself" The service left much to be desired. I think there must have been a staff shortage. We did think of eating our evening meal in the restaurant one evening but there was a notice in the lift saying they were not accepting any more bookings. We could see what was happening in the restaurant that evening from the balcony and there were no more than 15-20 people eating there. I had presumed they had perhaps booked a wedding party in but I think it was rather a lack of staff.
Our other concern was that on our first full day there, we went out at 10.00 and came back at 16.45 to find that our room had not been cleaned, beds made etc. When the maid came at 17.00 we felt too weary to go off somewhere so she could clean. The next day, our room was cleaned by the time we got back but the floor had not been vacuumed. The other minor irritation was that the aircon did not work but with the balcony door open, it was fine. The duvets are very thick and warm, so sleeping with the door open is fine.
As one reviewer said before, it is a four star hotel but it does lack the attention to detail. Perhaps it was just a lack of staff and too many guests. If I had to sum it up in one work, it would be adequate.
- Official Description (provided by the hotel):
- Copenhagen Island, a modern and stylish hotel with 326 rooms, is located in the pulsating neighbourhood Vesterbro. It lies right on the waterfront, offering excellent views of either Copenhagen’s harbour or across the city’s roofs and towers. The entire area around the hotel is buzzing with life and especially Islands Brygge and Kødbyen are well worth a visit when you’re staying in Copenhagen. ... more less
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