Room 502 had a backed up drainage problem - we couldn't use the tub and the sink because it would not drain properly. The bathroom floor flooded when we tried to use it and we had to use towels to stop the water from coming out of the bathroom. When I complained to reception about it, the man on duty on saturday night (2000H, 17 May 2014) assured us that they will take care of the problem the following day but could not move us to another room. He however let us use the bathroom in room 616 which was all right with us despite the inconvenience since we had already unpacked things at room 502.
Since it was a Sunday the following day, the drain was still not fixed but we were allowed to still use room 616 which was still fine with us. Today is 19 May 2014, 1420H and as far as I know, the drain is still not fixed. This would have been just fine with us still if the lady at reception when I approached her to follow up on the problem was not so arrogant and defensive- instead, she was emphatic that we could not put our things in room 616 which we did not in fact do except for a few toiletries and I used the table since I decided to stay in the room to work since I figured that they would be fixing the problem in room 502. She did not apologize for the inconvenience at all and instead even emphasized that normally we would have paid for the use of room 616 which does not make sense at all since it was not our fault that the drain would not work. Had we insisted on using the bathroom in room 502, it would have flooded the whole room.
I tried to explain to her that since we were checking out the following morning 20 May 2014, we would prefer to just stay in room 502 even if the drain still did not work as long as we can use the bathroom in room 616. I insisted on having use of room 616 just in case the problem is not fixed and she eventually obliged but not after telling me that SHE WAS DOING US A FAVOR which is ridiculous because they should have given us a room with no problems at all since the first day of our stay.
Aside from the drain, the 'cold' faucet in the sink did not work and we did not have a trash can in the bathroom. The carpets in the rooms are worn and the beds are lumpy. The wifi is all right but I've had faster and more stable connection at another hotel (Hotel Du Nord where I stayed for 2 nights - 08 May to 10 May 2014, prior to my stay at Richmond Hotel). There is no coffee/tea making facilities in the room and neither can one get any hot water anywhere in the hotel.
The breakfast is so so ..i've had better breakfast at my previous hotel in Copenhagen. The shower in room 616 is very weak.
Generally, the hotel is old and the facilities are antiquated. I will post pictures of the bathroom later.
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- Also Known As:
- Best Western Copenhagen
- Copenhagen Best Western