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Marie K

Disappointing all the way around

2.0 of 5 bubblesReviewed 27 Jul 2017
The hotel is located in a nice area and the wifi is goo but that is about it for positives that I can mention. The only meal we had was breakfast so it's possible that the restaurant / bar is good but I wouldn't know.
The hotel itself is nondescript and the room we had was two separate twin beds and one full size. Neither a great option when you want a romantic getaway.
The TV is small and you can't plug anything in to it and there are no pay channels that we could find so we could watch a movie.
There is no coffee maker or electric kettle in the room and there is no shampoo, lotion or conditioner. All the little basics that you expect to find in a hotel room.
Breakfast was a very simple affair with a few warm options (soggy bacon and powdered eggs amongst them) otherwise bread and a few things to put on it and some fruit and yogurt.
All in all the hotel just seems very spartan and utilitarian all around so if you are just looking for somewhere to sleep before moving on it's probably fine but if you want a comfortable place to spend any amount of time go somewhere else.
Date of stay: July 2017
Trip type: Travelled as a couple
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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Hanne A, Receptionschef at Comwell Roskilde, responded to this review
Responded 1 Aug 2017
Dear Marie,
Thank you for your feedback. I am very sorry, we did not live up to your expectations. We do have rooms with queen size beds and Fjord view, I am sorry, you were not offered to upgrade to one of these, as I can understand this would probably have been a better room for you. In regards to coffee/tea this is unfortunately only available in our superior rooms. Shampoo, conditioner, etc. should be part of the basics in every room, so I apologize if this was not the case - this is surely a mistake by our side.
Despite your mentions, I hope you had a nice stay.
Once again, thank you very much for letting us know, where we can improve.
Best regards
Hanne Andersen
Comwell Roskilde
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    54 - 59 of 415 reviews
    Reviewed 24 July 2017 via mobile

    Well located modern hotel. Friendly and helpful staff. Plenty of parking. We had a basic room which was very small but had a fantastic view over the fjord, great shower and comfy bed - only downside was that it was stuffy and warm (no air con and only one opening window). The breakfast was very good. The choice of outside sitting areas was great - including the inner courtyard type area with its covered seating. Candles (of course) everywhere. Really enjoyed our stay.

    Date of stay: July 2017
    Trip type: Travelled as a couple
    1  Thank Tim B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Receptionschef at Comwell Roskilde, responded to this reviewResponded 31 July 2017

    Dear Tim,
    Thank you for your review and nice feedback. I am happy that you liked staying with us. For your information, we do have bigger rooms, if needed.
    I hope we can welcome you back another time.
    Best regards
    Hanne Andersen
    Comwell Roskilde

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 July 2017 via mobile

    Nice and rather large hotel with a fantastic view over the fjord. Good meeting facilities and an excellent kitchen. No aircondition in the rooms however, so can be a bit warm in the summertime. In general recommendable!

    Date of stay: July 2017
    Trip type: Travelled on business
    Thank jjk988
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Assistant Front Office Manager at Comwell Roskilde, responded to this reviewResponded 7 July 2017

    Dear Guest.

    Thank you for your review.

    We are happy to see you have enjoyed our lovely view, our meeting facilities and our food.
    We do have rooms with aircondition, you can upgrade to this room type for DKK 150 extra. This rooms is also 11 square meters bigger than our standard rooms, has coffee and tea facilities and panorama windows.

    Have a nice day.

    Best regards Michelle Stinne, Assistant Front Office Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 June 2017

    I could not believe how small the room was in what I thought was a nice hotel. No bedside tables, barely room for 1 suitcase, no comfortable chair, no toiletries, no coffee/tea, poor pillows, no safe, no free bottled water (only 2 for purchase), poorly decorated, and bathroom also very small with no shelf space for our stuff. The common areas were quite nice for conferences.

    The staff was aloof and my request for a wake-up call came 65 minutes late.

    The hotel is on a hill and most rooms have a view of the sea.

    The location is remote in a residential area. No good place to walk and no shopping near by.

    Room tip: 3xx rooms have best view.
    Date of stay: May 2017
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank 10,234
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Assistant Front Office Manger. at Comwell Roskilde, responded to this reviewResponded 22 June 2017

    Dear Guest.

    Thank you for your review.

    You have stayed in one of our standard rooms, and we are sorry that you disliked the size. Normally we offer all guest the possibility to upgrade to superior rooms if possible, these rooms are 11 square meters bigger, have aircondition, panorama windows, shell spaces in bathroom, desk, bedside tables, toiletris and coffee/tea facilities.
    We have been fully booked most of June and for that reason we have not been able to suggest this upgrade for DKK 150 to many of our guests this month.
    I apologize for the missing wake up call, from this review I can not see which date you visited us, so I cannot explain what cost this embarrassing delay.

    Furthermore we are as we states online as well, located a little more than 3 kilometers from the center, but the hotel is only five minutes walk from the fjord where you walk by a path along the water and green areas.

    Have a nice day.

    Best regards Michelle Stinne, Assistant Front Office Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 May 2017 via mobile

    As this was a business trip this ticked all the boxes. Clean bright rooms with good facilities including a hairdryer, iron and ironing board. The food in the hotel restaurant was stunning and the staff were very helpful. The setting of the hotel and Roskilde next to the fjord was great to go and have a look around. I look forward to staying there again in the future.

    Date of stay: May 2017
    Trip type: Travelled on business
    Thank Josh C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Assistant Front Office Manager. at Comwell Roskilde, responded to this reviewResponded 1 June 2017

    Dear Josh.

    Thank you for you review.

    We are happy to see you have enjoyed your stay, the food, staff and facilities.
    We hope to welcome you back another time.

    Have a nice day.

    Best regards Michelle Stinne, Assistant Front Office Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 May 2017

    Comwell looks very fancy and is nice for a corporate stay. Lots of open spaces. Breakfast was also nice and service was quite good. Beds were comfortable.

    From the negative side: this is not a 4 star hotel. Nothing is complimentary. If one wants tea or coffee, they have to walk all the way to the reception and pay 4 euros for it. There's almost nothing in the rooms either. Rooms are very small and ventilation is poor. View depends on what you room you get, we had none. The whole hotel is mostly style over substance

    Date of stay: April 2017
    • Trip type: Travelled on business
      • Rooms
      • Cleanliness
      • Service
    Thank CatlynK
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Assistant Front Office Manager at Comwell Roskilde, responded to this reviewResponded 1 June 2017

    Dear Guest.
    Thank you for you review.

    We are glad to see you like our many terraces, breakfast and the service.
    The Comwell hotels incl. Comwell Roskilde is not star certified.
    In Roskilde we offer 24 hour reception, wakeup-call, gym, bar, A la carte restaurant and access to roomservice. Our 159 rooms are from 13 to 27 square meters and all incl. phone, hairdryer and ironing board.
    Our Superior and Superior + rooms have air-condition and these rooms as well as our XL rooms have own coffe/te facilities. Some rooms with a view to the fjord.
    The above services means that we can compare ourselves to 3 and 4 star hotels.
    We do have high standards and take pride to make all our guests feel welcome.

    We hope to welcome you with us another time.

    Have a nice day.

    Best regards Michelle Stinne, Assistant Front Office Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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