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Marky1965Brum
London, United Kingdom

Great hotel

5.0 of 5 bubblesReviewed 23 Aug 2017via mobile
Really liked this hotel. Comfy rooms with a great view of the fjord (not sure if all rooms have this). Nice areas to sit around in and a decent restaurant for the evening. A bit of a distance out of town but a really nice place to stay.
Date of stay: August 2017
Trip type: Travelled with family
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Hanne A, Assisterende receptionschef at Comwell Roskilde, responded to this review
Responded 25 Aug 2017
Dear Mark.

Thank you for your fine review.
We are happy to see you have enjoyed your stay.
We are glad you liked the view, the outside areas and the restaurant.

We hope to welcome you back another time.

Have a lovely day.

Best regards Michelle Stinne, assistant front office manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    51 - 56 of 415 reviews
    Reviewed 20 August 2017

    We stayed overnight here recently. Very smart hotel with lovely design touches all over. Receptionist was charming and told us the hotel used to be a private boarding school, hence its edge of town location.

    Our room was a shoe box facing an inner courtyard but nicely designed and kept and fine for overnight. We were offered an upgrade to a larger room for £25 a night, which we'd probably have taken if we were staying longer. The bathroom was a wet room and careful showering kept most things dry. Having heard about this place being a former school, the room and shower room made sense, like a kind of student study bedroom. The beds weren't too bad, a bit small but the pillows....aagh! It was quiet too once we closed the second inner door which was needed as were near the reception area.

    We had dinner at the hotel which was actually quite good with some very pleasant chatty wait staff. The restaurant was like still a school refectory however, a bit sparse and not very welcoming despite the plethora of candles. The meal was very expensive for what it was though. Breakfast was another very good spread with plenty of choice and places to sit.

    Date of stay: August 2017
    • Trip type: Travelled as a couple
      • Location
      • Sleep Quality
      • Service
    Thank Whinbrook
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Assisterende receptionschef at Comwell Roskilde, responded to this reviewResponded 22 August 2017

    Dear Whinbrook.

    Thank you for your review.

    We are happy to see you have enjoyed your stayed and that you liked the design of the hotel.

    The standard rooms as you stayed in was the students bedroom at the time this was a private boarding school, they are 13 square meters. Comwell Roskilde opened in 2002 in completely renovated facilities and in 2011 55 new rooms was constructed.
    These room are 24 square meters, have aircondition, panorama windows, coffee and tea facilities and some toiletries.

    We are glad you enjoyed our food and breakfast choices.

    We hope to welcome you back another time.

    Have a nice day.

    Best regards Michelle Stinne, Assistant Front Office Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 July 2017

    We stayed on night in June in a family room with sea views. The room was very comfortable and it was very quiet and peaceful - despite two wedding parties. Dinner and breakfast in the restaurant were very good. The staff were friendly and helpful. My husband left his watch behind and staff rescued it for our collection later the day we left. We would return and recommend.

    Date of stay: June 2017
    • Trip type: Travelled as a couple
      • Rooms
      • Cleanliness
      • Service
    2  Thank WPKATZ
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Receptionschef at Comwell Roskilde, responded to this reviewResponded 1 August 2017

    Dear guest,
    Thank you for your nice review. I am glad that you enjoyed staying with us and I hope, we get the chance to welcome you back some day.
    Best regards
    Hanne Andersen
    Comwell Roskilde

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 July 2017

    The hotel is located in a nice area and the wifi is goo but that is about it for positives that I can mention. The only meal we had was breakfast so it's possible that the restaurant / bar is good but I wouldn't know.
    The hotel itself is nondescript and the room we had was two separate twin beds and one full size. Neither a great option when you want a romantic getaway.
    The TV is small and you can't plug anything in to it and there are no pay channels that we could find so we could watch a movie.
    There is no coffee maker or electric kettle in the room and there is no shampoo, lotion or conditioner. All the little basics that you expect to find in a hotel room.
    Breakfast was a very simple affair with a few warm options (soggy bacon and powdered eggs amongst them) otherwise bread and a few things to put on it and some fruit and yogurt.
    All in all the hotel just seems very spartan and utilitarian all around so if you are just looking for somewhere to sleep before moving on it's probably fine but if you want a comfortable place to spend any amount of time go somewhere else.

    Date of stay: July 2017
    • Trip type: Travelled as a couple
      • Location
      • Cleanliness
      • Service
    Thank Marie K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Receptionschef at Comwell Roskilde, responded to this reviewResponded 1 August 2017

    Dear Marie,
    Thank you for your feedback. I am very sorry, we did not live up to your expectations. We do have rooms with queen size beds and Fjord view, I am sorry, you were not offered to upgrade to one of these, as I can understand this would probably have been a better room for you. In regards to coffee/tea this is unfortunately only available in our superior rooms. Shampoo, conditioner, etc. should be part of the basics in every room, so I apologize if this was not the case - this is surely a mistake by our side.
    Despite your mentions, I hope you had a nice stay.
    Once again, thank you very much for letting us know, where we can improve.
    Best regards
    Hanne Andersen
    Comwell Roskilde

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 July 2017 via mobile

    Well located modern hotel. Friendly and helpful staff. Plenty of parking. We had a basic room which was very small but had a fantastic view over the fjord, great shower and comfy bed - only downside was that it was stuffy and warm (no air con and only one opening window). The breakfast was very good. The choice of outside sitting areas was great - including the inner courtyard type area with its covered seating. Candles (of course) everywhere. Really enjoyed our stay.

    Date of stay: July 2017
    Trip type: Travelled as a couple
    1  Thank Tim B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Receptionschef at Comwell Roskilde, responded to this reviewResponded 31 July 2017

    Dear Tim,
    Thank you for your review and nice feedback. I am happy that you liked staying with us. For your information, we do have bigger rooms, if needed.
    I hope we can welcome you back another time.
    Best regards
    Hanne Andersen
    Comwell Roskilde

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 July 2017 via mobile

    Nice and rather large hotel with a fantastic view over the fjord. Good meeting facilities and an excellent kitchen. No aircondition in the rooms however, so can be a bit warm in the summertime. In general recommendable!

    Date of stay: July 2017
    Trip type: Travelled on business
    Thank jjk988
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Assistant Front Office Manager at Comwell Roskilde, responded to this reviewResponded 7 July 2017

    Dear Guest.

    Thank you for your review.

    We are happy to see you have enjoyed our lovely view, our meeting facilities and our food.
    We do have rooms with aircondition, you can upgrade to this room type for DKK 150 extra. This rooms is also 11 square meters bigger than our standard rooms, has coffee and tea facilities and panorama windows.

    Have a nice day.

    Best regards Michelle Stinne, Assistant Front Office Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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