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hauge2018
Egaa, Denmark

Dull and artificial-nice hotel.

3.0 of 5 bubblesReviewed 12 Apr 2018
Dirty bathroom and drinking glass was under the bathroom sink, which was also dirty.
Restaurant was more nice than it was good, boring food that was served fine, but the burgers in the bar was good.
There was stench of sewage in the room from the bathroom
Date of stay: April 2018
Room Tip: Find another hotel..
Trip type: Travelled on business
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hanne A, Receptionschef at Comwell Roskilde, responded to this review
Responded 20 Apr 2018
Dear Hauge,
Thank you for your review.
I am very sorry about the dirty bathroom as well as the smell. This is definately below our standard, and I apologize for this.
Further, I apologize for your experience in the restaurant. Normally we get very good feedback on our food and I am really sorry that this was not what you experienced.
I hope you are satisfied with the compensation you have already been offered when answering our survey.
Please let me know, if I can do anything else for you (my contact details are hanne.andersen@comwell.dk).
Best regards
Hanne Andersen
Comwell Roskilde
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (414)
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    Reviewed 27 February 2018 via mobile

    I stayed here only for one night but it was a very nice stay. As you can see it on the picture I had a small but very nice room. The hotel has a nice gym, a good breakfast buffet and the 3 course dinner was ok. The waiter at the restaurant was excellent and explained everything perfectly.
    I recommend this place to stay.

    Date of stay: February 2018
    Trip type: Travelled on business
    Thank Benjamin v
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, assistant front office manger. at Comwell Roskilde, responded to this reviewResponded 28 February 2018

    Dear Ben.

    Thank you for your fine review.
    We are happy you have enjoyed your stay, the room, breakfast and the service from the waiter.

    We hope to welcome you back another time!

    Best regards Michelle Stinne, assistant front office manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 January 2018

    The staff were extremely friendly and helpful. Our room was clean and had everything we needed and we had no trouble finding a place to park our car. The hotel is in a quiet location, but the walls are somewhat thin and the noise we heard came from the hallway and next door. The breakfast was very good with a large selection. We ate one night in the bar, but didn't opt for the restaurant, as the prices were a little high for us. Overall, a very pleasant stay.

    Date of stay: August 2017
    • Trip type: Travelled as a couple
      • Value
      • Rooms
      • Service
    Thank AKTraveler50
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, other at Comwell Roskilde, responded to this reviewResponded 22 January 2018

    Dear Guest.

    Thank you for you fine review.

    We are happy to see you liked our friendly staff. We are glad you enjoyed the cleanliness, the parking options and the location.
    We are sorry about the noise from the hallway and the room next door and the you found the prices at the restaurant a little high. But we are glad you tired the bar and that you enjoyed the breakfast as well.

    Have a lovely day.

    Best regards Michelle Stinne, Assistant Front Office Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 November 2017

    Location bit far from the city, but you haev everything down there. well equipped bar, excellent retaurant, view on the harbor during the summer, quite, soft boiled eggs and BLACK TEA finally, gym, etc. i think this the best what you can get in roskilde.

    Room tip: depends of the price, i recommend with to the harbor.
    Date of stay: November 2017
    • Trip type: Travelled on business
      • Sleep Quality
      • Cleanliness
      • Service
    Thank yashchemsky
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Assistant Front Office Manager at Comwell Roskilde, responded to this reviewResponded 17 November 2017

    Dear Guest.

    Thank you for your fine review, we appreciate you have taken the time to write this.

    We are happy to see you have enjoyed your stay. We are glad you liked the bar, restaurant and the lovely view. We strive to give our guests the best service and experience every time, so we are pleased to hear you see us as the best choice in Roskilde.

    We hope to welcome you back another time.

    Best regards Michelle Stinne, Assistant Front Office Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 October 2017

    stayed here for a medical meeting recently
    enjoyed the stay in countryside surroundings with beautiful green fields and cows
    and lovely water views
    we had a superior room so it was a bit more spacious with lovely amenities
    breakfast options are a bit limited but adequate
    we had a issue with a floor light which was attended to promptly and efficiently
    lovely bathroom with walkin shower
    beautiful fjord nearby
    did a lovely walk one morning which was so enjoyable

    Room tip: fjord view
    Date of stay: October 2017
    • Trip type: Travelled on business
      • Location
      • Cleanliness
      • Service
    Thank saradurban
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Assistant Front Office Manager at Comwell Roskilde, responded to this reviewResponded 18 October 2017

    Dear Sara.

    Thank you for your review.

    We are so happy to see you have enjoyed your stay during the medical meeting.
    It is lovely to hear your have enjoyed our location near the fjord and green fields.
    I am glad to hear the issue with the floor light was solved quickly.
    If you have the time I would like to hear more about what breakfast options you were missing, so we can take these in consideration for future adjustment. Please contact me at msl@comwell.dk.

    We hope to welcome you back another time.
    Have a lovely day.
    Best regards Michelle Stinne, Assistant Front Office Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 October 2017

    Wonderful room with a view of the Roskilde Fjord.
    The room is spacious and large, decorated in clean, modern lines. Very quiet.
    Great Deal with half board for two nights, with a gourmet dinner in the evening.
    Breakfast is very rich in organic ingredients, from the finest Danish produce. We hardly needed customer service, but when we turned to them, the service was quick and efficient.

    Date of stay: October 2017
    • Trip type: Travelled as a couple
      • Sleep Quality
      • Cleanliness
      • Service
    Thank Qirya
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hanne A, Receptionschef at Comwell Roskilde, responded to this reviewResponded 12 October 2017

    Dear guest,
    Thank you so much for your nice review. I am glad, you enjoyed your stay with us as well as the food.
    Have a nice day.
    Best regards
    Hanne Andersen
    Front Office Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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