I made several attempts to book a nice casual holiday at what appears to be a very nice hotel on the internet. I currently reside in Cyprus and wanted a nice weekend getaway. I enquired online but found hotel was fully booked for the next 4 months. Living here I knew this not to be true so I called to enquire on room availability and was surprised they had every room I asked about available. At that time I made a reservation, which seemed a little odd when they didn't ask the spelling of my name or any further details other than my name given verbally. A few days later thinking that was not right I thought I would ring again to verify my reservation, yes you guessed it I had no reservation in the system. After being passed around through what seemed like multiple sections I still could not get anyone there to understand or book me a reservation. At first no rooms were available but when I said about the reservation perviously made, out of the blue they had the room available but couldn't get the dates right. This could have been a language barrier, I am not sure. I was then passed off again and at that point I asked to speak to a manger, again was passed to one more person, I again asked to speak to a manager and was hung up on at that point. I am not sure but I do believe I will not be attempting to stay at this hotel in the future. I have stayed in North Cyprus quite a few times and trust me there are a lot of beautiful hotels to choose from. It is a shame that this hotel doesn't seem to care that much about bringing in clients, or at least that is the impression I got from my experience with them. I would love to be able to rate the category's for this hotel but unfortunately I never made it passed the reservation process.
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- Also Known As:
- Cratos Premium Hotel, Casino, Port Hotel Catalkoy
- Cratos Premium Hotel, Casino, Port And Spa
- Cratos Premium Hotel, Casino, Port & Spa Cyprus/Catalkoy