Visited today to have a massage and spend time in the Spa. I was not staying in the hotel. I arrived early and was met by some very unfriendly reception staff. In fact, the whole time I was in the hotel, not a single person smiled. I was told I could use the Spa facilities but not even a gesture as to where to go, let alone an introduction to the facilities or a welcome drink. I decided I would just wait the 15 minutes for my massage and was told to sit in a chair by the reception desk. Numerous members of staff walked past me: not a single person greeted me, offered me a glass of water, etc. All the staff were chewing gum, looked fed up and had absolutely no service skills whatsoever.
At that point I decided to walk out.
I have visited hotel Spas all over the world, including chains such as Langham, Ritz-Carlton and Waldorf but this is just a joke of a Spa. I would not recommend it to anybody.
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