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“Not a 5* hotel ”

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Malpas Hotel & Casino
Ranked #4 of 4 Hotels in Catalkoy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a 5* hotel ”
Reviewed 23 August 2014 via mobile

This hotel is not a bad hotel but it also is not a 5 star hotel.

As an experience traveler I have a fair understanding of what should be expected from a 5 star hotel. The rooms, view and pool are all very good. In fact my partner couldn't get enough of the pool.

However, the customer service needs work. On arrival to any hotel you expect a briefing of hotel facilities and food arrangement, however the lady behind reception looked confused and like she really work there. When we arrived our rooms weren't ready even though we arrived 2 hours after check in. When we asked how long it would be before our rooms were ready the lady shrugged her shoulders. I couldn't believe it. Secondly our second should have been 2 single bed but we got a double bed by this stage we so unhappy with the reception service we didn't bother to waste time changing the room.

The cafe by the pool had much better service but whenever we ordered something we were told it was no longer available and that there was a delivery soon. There was never any delivery or fresh orange juice or smoothies or Turkish pizza. Basically a lack of stock.

The restaurant food was fair, again not what's expected of a five star hotel, but I was never unhappy. The one problem I had was the fact that we needed to pay for water. In addition we weren't allowed water from out side the hotel which meant that we spent a lot of money trying to keep hydrated. Here customer service was adequate sometimes sloppy. We'd order drinks and they arrive after we'd finished our meals.

House keeping was another issue. Earlier reviews I think pretty cover this.

Nuhet was the woman in charge of guest relations and she was brilliant. It often seemed she was working too hard to compensate for inefficiency and disorganisation of the rest of the hotel.

I think a sentence to sum up would be the lady frying the eggs was most organised and most smiley person the whole hotel.

Would I return, no. Would I recommend, no.







Stayed August 2014
Helpful?
1 Thank Sinem S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalpasHotelKyrenia, General Manager at Malpas Hotel & Casino, responded to this review, 28 August 2014
Dear Guest,
Thank you very much for your review. Our reception staff is trained to be helpful to all guest please accept our sincere apologies for the inconvenience you may have experienced. Some one from guest relation is always available to help with any questions /queries or problems arising. I am glad to read that you enjoyed the pool. We have fresh orange juice and our special Malpas pizza but sometimes load of guests and demand at that special time they are lack of stock.we take all our guests and their feed backs very seriously and find them very constructive.
We will be glad to serve you to witness our achievements and enjoy our exclusive services.
Best regards
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867 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (288)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
England
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 August 2014

Good things: pleasant and clean inside and out. Good size pool and plenty of sunbeds and towels, and a good pool bar serving basic lunches and snacks. Fantastic views of sea and mountain. Very good breakfast buffet. Clean rooms with comfortable beds. Very friendly and helpful staff. Good value for money.

Not so good: not a 5* hotel by most European standards. Impossible to sit by the pool because of constant extremely loud pop music. The evening entertainment is an amplified singer on the terrace right below the bedrooms, and on some evenings there are very noisy private parties. This is fine if you don't mind noise. Housekeeping needs improving - on the first night the bathtowel had brown wet stains, the second day the room wasn't made up, the third day no towels were left. My friend's bath wasn't cleaned. Even though the hotel is not expensive, this is basic stuff any hotel should get right.The wifi is not free but it's not worth paying for because it's so slow and keeps disconnecting. Dinner quality was disappointing.

  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank operasinger5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalpasHotelKyrenia, General Manager at Malpas Hotel & Casino, responded to this review, 28 August 2014
Dear Guest,

Thank you very much for your kind review. I am glad that you enjoyed your overall stay with us. We serve dinner with different variety in our open buffet and usually have very positive feed backs for it and you can order food you wish from the menu also. we will forward your feed back to the all departments for the excellent services for your future visit.
Best regards
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Gateshead, United Kingdom
Level Contributor
123 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 21 August 2014

We thoroughly enjoyed our week at the Malpas. Elegant lobby, excellent pool area. Spacious bedroom but bathroom in desperate need of update. We stayed on the ground floor of Diamond Court and enjoyed the totally private terrace looking out onto a pretty water garden, a picturesque old church and out to the sea. Some things need addressing. A 5 star hotel should not be charging for table water (or indeed water at all); the orange juice served at breakfast was dire. We paid to have freshly squeezed orange juice - can understand them not wanting to provide this as the norm (although the local markets are groaning under the weight or oranges) but they need to serve something Much better. The pool staff are great. Reception staff willing but don't have a good enough command of English (although a zillion times better than my Turkish). We didn't find the waiting staff to be very good at all and think they could do with more training. One lady - Sharon - was extremely professional. Buffet food was ok, nothing to write home about. The meze were really good but the main courses lacked sparkle. Desserts pleasant but a bit samey. Why do so many people take vast amounts of food to their tables and then leave half of it?! There is a lovely bar where we went for (reasonably priced) drinks before dinner but we were the only people there. Live music would be great in there every evening and might encourage customers - or extend the happy hour. There was a piano in the lovely lobby - why not have a pianist/singer to entertain? So much could be done to make this a really great hotel. Another thing they need to address is Wi Fi - or the lack of it. Local cafes can provide free wi fi - so should a hotel of this standard. The customer relations lady is wonderful and really keen to listen to guest's comments. She is very aware of the influence of Trip Advisor and I was horrified to hear that some guests use the threat of a bad review as a blackmailing tool. People should be ashamed of themselves. Constructive criticism is one thing but some of the reviews on here are verging on libel! We would totally recommend this hotel and spent half of our last day trying to work out how we could stay an extra week. Sadly it was not to be.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmgLowFell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalpasHotelKyrenia, General Manager at Malpas Hotel & Casino, responded to this review, 28 August 2014
Dear Guest,
Thank you very much for your review and for the feed backs. I am glad that you enjoyed your stay and it was pleasure to know that you will recommend us also. I will definitely look into all your feed backs.we look forward to see you again.
Best regards
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London, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 August 2014

We stayed at this hotel for week in August . The room was lovely tho we did change as we wanted a sea view and was worth paying extra £20 would suggest you book at time of booking as this may not be available , the view was amazing especially the sunset . Food fabulous and we liked the buffet style as we could choose what we liked the look of and tried many different dishes . Pool was good size and always enough beds and umbrellas and the staff helpful . .the only gripe we had was we thought there was a shuttle bus but this only went to beach and kyrenia once a day . The entertainment bit limited and would not suit party goers so if you are after a quiet relazing holiday more suited to couples this is the hotel for you .(you are not allowed to take food ,biscuits ,drink into your room which we didn't realize till we had been shopping ) . Lovely hotel and we had great time thanks Malpas !

Room Tip: Book a sea view well worth the extra payment
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Bernice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalpasHotelKyrenia, General Manager at Malpas Hotel & Casino, responded to this review, 28 August 2014
Dear Guest,

Thank you very much for your words about us. I am very glad you enjoyed your stay with us. It was a pleasure to know that you enjoyed our sea view room and our pool. It makes me happy to read that my entire team was able to facilitate a pleasant stay for you.
We would be glad to serve you again.
Best Regards
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Kent
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 August 2014

My husband and I stayed here at the end of July. It was a very lovely hotel, service was excellent, and the most comfortable sunbeds with thick mattresses I have ever laid on.

The staff couldn't do enough to ensure our stay was excellent, particularly the waiters at dinner, they got to know where you preferred to sit and sometimes ensured a table was kept for us. They also remember what your favourite wine is. We were always very appreciative, and would tip the staff who looked after us, as their wages are probably not great. We sometimes witnessed some travellers demanding to be waited on, and often forgetting please and thank you, which we found embarrassing.

Excellent value for money, will definitely return in the future.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank JohnHild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalpasHotelKyrenia, General Manager at Malpas Hotel & Casino, responded to this review, 28 August 2014
Dear Guest.

Thank you very much for you kind review about our Hotel. We are very glad to read that you enjoyed your stay with us. We appreciate your kind words for our staff and our services.
We very much look forward to welcoming you back in near future.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nantwich, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 August 2014

We booked direct thru Cyprus Paradise online. It was £349 each for a week in August on half board, flights, 20kg luggage, 8 kg hand and transfers...
The hotel was very nice, set in well kept gardens.. The food was lovely and plentiful in the main restaurant..if you wanted lunch, the bar served food or the poolside bar served lovely good value meals and drinks.. The poolside staff brought you towels and sorted the bed/parasols for you..everyone was friendly/helpful..
There was a casino attached to the hotel.. This made no noise pollution from this.. We did not go in but it looked fab from outside giving free food, cigarettes and drink...
There was a spar and Turkish baths... This was amazing.. We had a Turkish bath followed by massages.. Both very good and they new their stuff..
There was a free shuttle bus running to town and the beech about 10 minutes away..
Overall this was a fantastic holiday in a five star hotel.. The room was huge with two double beds, balcony.. Our only negative was the dated room carpet and the bathroom grout needed re-doing.
There was entertainment each nite for an hour or so, usually a singer.. The last nite was Turkish dancers... Very good

Room Tip: Ask to be away from main hotel in separate block overlooking gardens
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Dawn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalpasHotelKyrenia, General Manager at Malpas Hotel & Casino, responded to this review, 18 August 2014
Dear Guest,
Thank you very much for taking your time for writting a kind review for our Hotel.
It makes me very happy to read that my entire team was able to facilitate a pleasant stay for you. Now that you have experienced the beauty of our city and enjoyed our services, we do hope to see you back at Malpas Hotel.
Warm Regards on behalf of all the Malpas Hotel team.
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Tirana, Albania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 August 2014

My weekend in Malpas was really amazing: spacious and cleaned room, delicious food, excellent service. Special thanks goes to the guest manager of this hotel Ms Nuket Tanol, who with her professionalism and kindness seemed to make the stay of the guests in the hotel very pleasurable. I would definitely go again there.

  • Stayed June 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Elsa556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalpasHotelKyrenia, General Manager at Malpas Hotel & Casino, responded to this review, 18 August 2014
Dear Guest,
Thank you very much for you kind review for our Hotel. We are very pleased to read that you enjoyed your stay with us.It was a pleasure to know that our staff was helpfull to you and made your stay enjoyable.
we wish to see you again.
warm regards On behalf of Malpas team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Malpas Hotel & Casino

Property: Malpas Hotel & Casino
Address: Cesur Sokak No: 4 | KYRENIA, Catalkoy, Cyprus
Phone Number:
Region: Cyprus > Kyrenia District > Catalkoy
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 4 Hotels in Catalkoy
Price Range (Based on Average Rates): £
Hotel Class:5 star — Malpas Hotel & Casino 5*
Number of rooms: 194
Official Description (provided by the hotel):
The Malpas Hotel & Casino is an exclusive 5* Luxury Resort nestled in a quiet corner of Cyprus overlooking the Five-Finger Mountain range and the beautifully tranquil Mediterranean Sea. Complementing a stunning location, The Malpas Hotel & Casino is the perfect destination for romantic getaways - family leisure breaks - or ideal for functions and conferences. Malpas Hotel & Casino offers state-of-the-art facilities and incorporates luxurious modern amenities in its all-encompassing accommodation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with cyprus paradise , GoNorthCyprus, TripOnline SA and Travel Republic (UK) so you can book your Malpas Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Malpas Hotel And Casino
Malpas Hotel Catalkoy
Malpas Hotel Kyrenia
Malpas Hotel & Casino Cyprus/Catalkoy

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