Excellent hotel. Wonderful rooms and walking distance to everything. Hotel staff very helpful. Open fire in bar very relaxing. Would highly recommend this hotel. Pay a visit to the ice hotel it's an experience.
- Free Wifi
- Free Parking
Parking is little tricky as they ask you to park on hill instead of hotel surroundings (not a bothering thing anyway :). I cannot think of any issue here. WiFi was good enough. We did not like the restaurant a lot.. Very close to all tours. It's economic. It has a fitness center too. We enjoyed the stay.
I've stayed here many times, especially during transit. It has nothing much to offer safe for the fact that it's right in the middle of Kiruna with the movie theater next door and a supermarket just two minutes walk...
So I arrived to Kiruna and accidently booked our hotel for a different city (my mistake). Luckily Scandic was able to save us from sleeping at the airport or the visitor center lobby. This hotel isn't the most glamorous of hotels, but it gets the job done. The rooms were clean, but not modern. I didn't have any trouble with the staff here at all and the wifi signal was strong throughout the establishment.
The hotel was perfectly ok with a small gym and nice sauna. Rooms were fine. But everything in Kiruna seems to close at weekends so there are very few places to eat, including the hotel restaurant which does not serve lunch. The hotel staff recommended the unattractive sandwiches near the front door. Not good !
This was not the happiest of stays. The previous reviewer suggested that the staff need training but it is also true that they need more of them. The hotel seems to be the meeting place for a lot of youngish Kiruna people so the bar was constantly busy with them and a full complement of guests. BUT... there was only ever one person on duty, usually not over competent as well as being frazzled. And you could not charge drinks to your room!
The rooms were barely adequate and sparsely furnished with cheap furniture. They seem to have a policy of only providing one set of towels per double room. Because of a problem (see below) we changed rooms on our second night and this room, like the first one, only had one set of towels. What is that about?
The big horror story though was that there was a function in the hotel on our second night, with a VERY loud rock band pumping out volume and room shaking beat right below our room. When i went to reception to complain, they told me that a) they could do nothing about it and b) that they were full and could not offer another room. They also said the music would stop at 1230. I pointed out that their first responsibility is to provide their hotel guests with the means to have an undisturbed night's sleep. They then "found" another room, two floors higher and away from the centre of the hotel. This room was better but the insistent beat was still present and did not stop until 0245am.
This hotel should be avoided if possible. Sadly it seems to be the only big hotel in Kiruna but I would recommend visitors to trade down a star or two and find somewhere offering decent service and a good night's sleep.