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“Extremely disappointing”

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BEST WESTERN PLUS Hotell Savoy
Ranked #6 of 10 Hotels in Lulea
Durrington, United Kingdom
Level Contributor
223 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Extremely disappointing”
2 of 5 bubbles Reviewed 12 October 2012

This was a 2 night business stay so since my company was paying I couldn't grumble but if I was paying, I would have left or asked for a substantially better room.
One thing I will say is that the staff were very good and very helpful and I couldn't fault them.
The first issue was upon arrival. No one was around and it was 5 minutes before anyone turned up at reception. I arrived around 10pm. I was hungry but there was no restaurant open nor any hot snacks available. So it was a drink and crisps as my evening meal!
The room was old, tired and falling apart. The wardrobe door was missing a hinge so lurched at me every time I opened it. The headboard was half attached and half on the floor. The bathroom was very old with the grouting brown with age and dirt. There were several cracked tiles and a big wall crack running ceiling to floor. The bed clearly dipped in the middle. There were more scuffs on the wall than there was paint. There were no bedside tables, just a glass coffee table that was covered in dust. The room was not very well hoovered either. The TV was an old CRT probably 20 years old and the number of TV channels was very limited.
On returning for my second night I found that my duvet cover had just been roughly pulled up to the pillows and the undersheet had not been touched at all.
Breakfast was acceptable with hot and cold options. Dinner was one main dish and salad so a very limited choice.
There were no tea/coffee facilities in the room nor any water.
Overall this was a disgraceful hotel that seemed to have no cleanliness process whatsoever. It may be cheap by Swedish standards but not by hygiene standards. I have been in significantly better B&B's for half the price.
Oh, and the shower was a challenge - you have to pull on the end of the tap to divert the water to the shower head. That was new for me ;-) The shower was good though. The location is right on Storgatan so you have all shops and amenities on your doorstep.
I will not stay here again. Try the Quality Inn, The Elite of even the Scandic outside of town.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Merlin_de_Manaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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133 reviews from our community

Traveller rating
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    21
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    10
See reviews for
21
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Exeter, UK
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 30 August 2012

I spent a night stop over in Luleå at the Comfort Inn. The hotel is easily within walking distance from both the bus and rail station. The staff are very friendly and knowledgable, the public areas are clean and well laid out. Upstairs things are not quite so modern, it's probably 15 years or so since the last refit. The rooms are acceptably clean for a hotel of this level, there is little street noise from outside. The breakfast buffet was varied catering for European and American tastes, they also offer an evening buffet for an acceptable cost.
Overall a good hotel but would benefit from a refit sometime soon.

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GB_Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Hotell Savoy

Property: BEST WESTERN PLUS Hotell Savoy
Address: 59 Storgatan, Lulea 972 31, Sweden (Formerly Comfort Hotel Lulea)
Region: Sweden > Norrbotten County > Lulea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #6 of 10 Hotels in Lulea
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BEST WESTERN PLUS Hotell Savoy 4*
Number of rooms: 83
Reservation Options:
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