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Hotell Pilen
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Reviews (52)
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18 - 23 of 52 reviews
Reviewed 14 March 2010

Very nice and comfy hotel with loads of personality. The room was nicely decorated and had a very cosy feel to it. Felt a bit like home really. The staff must have a very good eye for details since they have accomplished to create such a lovely atmosphere.
The breakfast selection is not the widest I have seen but it's compensated by the freshness of everything. Newly baked bread can never go wrong. The breakfast area was also very nice. Tranquil and as the room very nicely decorated.
Overall, a very nice little hotel and exceptional value for money.

  • Stayed: March 2010, travelled as a couple
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Thank j_a70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2008

I have been staying at hotel Pilen for several times the latest year since I travel a lot in my job. It always fells like I am coming home when I arrive at Hotell Pilen. Some of the rooms are quite small but all of the rooms a have stayed in is very nice decorated. It doesn’t feel like staying in a hotel room, it almost feels like staying in someone’s guestroom. Besides nice rooms I really enjoy to stay at hotel Pilen because of the friendly people hosting the hotel. In one occasion the manager droved me too the airport so that I didn’t have to walk in the rain to the airport bus!

  • Stayed: October 2008, travelled on business
    • Value
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    • Business service (e.g., internet access)
Thank chipet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2008

Hotel Pilen is in an excellent location and has a very good breakfast (I enjoyed it although the previous reviewer did not).

But I didn’t think much of the rooms. The first room they put me in had no closet - just a kind of open cubby with a metal bar about 8 inches long. No where to hang more than a few pieces of clothing. The room had a single bed and a desk and hard chair. No suitcase rack, no other chair. It was miniscule. I asked to be moved and was given another room with a bit more space. The bathroom, however, was so small that I had to lean back away from the sink to use the toilet. The shower unit leaked.

My third room (since that room developed electrical problems) was one of the older rooms. The mattress was spongy and uncomfortable. The room, and the staircase leading to the room, were decidedly dusty. Since I had to plug in the electric water heater (for tea) on the floor because it had such a short cord and the desk area had my computer and a lamp plugged in, I became quite familiar with the dusty floor. There was also a kind of ledge by the bed on the wall side that had not been cleaned in some time.

The newer room the previous poster was in probably was cleaner and had a better mattress. If you don’t mind a shared bathroom, it is probably OK. However, these rooms are nanoscale. Europeans are used to small quarters, but if you grew up enjoying the spacious vastness of Motel Sixes and Best Westerns (and of course everything up the scale from there), you might feel cramped.

The staff brought clean towels and emptied the wastebasket, but there was no other maid service. And only two towels -- a bath towel and hand towel (although I asked for, and received, one more bath towel.) There are no toiletries except liquid soap.

No phone.

The wireless Internet connection was painfully slow. The rooms with the shared bathroom have an Ethernet connection, so again, if you don’t need a bathroom, that would be better.

The rooms had thin walls and the door locks are noisy.

The reception desk is open during the day weekdays, but there are no evening or weekend hours.

There was a pool and sauna but they charged for the sauna (rather a lot as I recall) and the pool was only for groups. What a shame to install a pool and then not let guests use it.

In general in Sweden, there is a charge for all kinds of things, such as public toilets. Even in expensive restaurants, the waiter brings a basket of bread, holds it out so you can get a small piece, and then takes it away. You can’t get a glass of tap water but have to order bottled water. Swedes pay the highest taxes in the world, so I guess they have to get their money back somehow. (The whole bottled water thing is so environmentally incorrect even though there is a high level of environmental consciousness in Sweden.)

Umea is a really lovely city. Next time I will get a conventional hotel, rather than the Pilen, which is more of a boarding house.

Stayed: October 2008
2  Thank californiay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2008

Stayed for three nights. Was easy to walk to both the centre of the town and the university. The river was literally a stone's throw away.

Hotel staff were inobtrusive but the rooms were always clean. Shared bathroom but there were ensuite rooms available. Would recommend for a short break.

  • Stayed: June 2008, travelled on business
    • Value
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Thank Memphisrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018
Google Translation

Room Tip: Rummet vi hade var på bottenplanet och lyhört, välj gärna rum en trappa upp.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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