We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Back to the student days” 3 of 5 bubbles
Review of ProfilHotels Hotel Aveny

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
ProfilHotels Hotel Aveny
Ranked #5 of 14 Hotels in Umea
Certificate of Excellence
Brussels, Belgium
Level Contributor
76 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Back to the student days”
3 of 5 bubbles Reviewed 4 July 2012

The attempt to give this hotel an uber-modern atmosphere (don't be fooled by the pictures on the website) somehow got out of focus. It felt like staying in a funky student room instead, with a sink in the bedroom and a cramped shower/toiler area that floods when talking a shower. That being said: beds are good, breakfast is OK, service is average. As noted by others below, the wifi connection is unreliable (it simply dropped for two days). Although the price (especially in Sweden) does not feel wrong for what you get, you do not get what you expect from the website. I would not return here.

  • Stayed June 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank wimbrussel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattias L, General Manager at ProfilHotels Hotel Aveny, responded to this review, 13 August 2012
Dear guest. Well sadly not a good experience. For any reason you will return to Umeå give me a call. a mail. Sincerely Mattias Lindberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

249 reviews from our community

Traveller rating
    83
    109
    51
    3
    3
See reviews for
35
90
11
82
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Finnish first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Waterloo, Canada
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 2 July 2012

The Aveny is a modern and chic hotel in the heart of Umea. We found the room design to be efficient if not a bit cramped. The bed was comfortable and the dumbbells were a nice touch. The staff at the hotel were extremely helpful and provided a painkiller for a headache while I was visiting. Breakfast was very well appointed - one of the most extensive I experienced in Sweden - and the eating area was comfortable and nicely decorated. I'd recommend as a good hotel offering decent value for the money.

  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mickeeD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattias L, General Manager at ProfilHotels Hotel Aveny, responded to this review, 9 August 2012
Dear guest.Thank you for the warm feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, Minnesota
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 26 June 2012

Three stars for terrible wifi in the rooms and common areas.
4.5 stars if you don't care about wifi.

I happened to need wifi, so was frustrated by being told it's working, it's your room, your computer, it's being fixed, etc. It would work for a minute and then stop working. The common areas were even bad. Frustrating.

Two onsite restaurants were good, but somewhat expensive, but that's expected in Sweden. They had a great free breakfast buffet on the days we were there.

Umea is a nice quiet small city with lots of biking and good bus service.

  • Stayed June 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gungagalunga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattias L, General Manager at ProfilHotels Hotel Aveny, responded to this review, 9 August 2012
Dear guest. Many thanks for your feedback. We are fully aware of that the WiFi is simply bad. It´s under construction and the 10th of august 2012 we hope it´s in order again. We really apologize for that. Many thanks again for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annapolis, Maryland
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 bubbles Reviewed 14 June 2012

We were traveling to Umea for a conference at the University. No other reason to travel here. Read the reviews of the hotels on Trip Advisor. Tried to pick the hotel that had the fewest complaints. Most said The Aveny was nice but ...rooms were not serviced, baths were too small, cannot control temperature, etc. I am amazed that travelers here have such low expectations and gave it high rankings. This hotel would barely qualify to be one level above a Motel 6 in the US. And at a much, much higher price. The best thing I can say is that there is plenty of hot water, an easy walk to town and bus central and I do feel safe and secure. 1st room was way too small. No place to put clothing or even 2 modest size pieces of luggage on the floor, no closet, 4 hangers, sink in main part of the room. Complained and got a larger room. Day staff is quite pleasant but evening staff surly. Free internet is intermittent ( it may be fixed tomorrow) Is there another option, an internet cafe ...so I can do business over the Internet? Resounding NO. So much for the service. Yes, breakfast is included but it doesn't make up for other inadequacy. Draperies do not fully darken room and since it is sunrise at 2:00 am this time of year we are awakened by the light. I knew we were in trouble when checking in ... the street window of the lobby had a large crack and the air vent above the point of check-in was filthy. Rooms are not much better. Mold in shower even after complaining, carpets stained as is some silly cover they keep putting at the foot of the bed and I keep putting in the closet. My husband the scientist is not letting me walk anywhere without my flop flops. Linens and towels are quite clean although bed and pillows are way too soft, even for this Yank. The marketing dept/ advertising agency/ web master should get high marks because this sows ear is a sows ear. And to add insult to injury there is a compliment/complaint card with the regional managers email. I got an email response "On vacation until July 9" It is only June 13th. I hope the manager is vacationing at a better hotel than this one.

Stayed June 2012, travelled on business
Helpful?
1 Thank slaughterbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattias L, General Manager at ProfilHotels Hotel Aveny, responded to this review, 9 August 2012
Dear guest. Well it seems not have been the best impression on you from the hotel. We will take all your feedback as a lesson and do our best to do everything better in the futute. A personal meeting might have helped the situation. But even I need vacation sometimes. On behalf of the hotel and Umeå you are very welcomed back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Crosse, Wisconsin
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 3 June 2012

We were drivning from Uppsala to Kirkenes, Norway and spent à pleasant night at the Aveny. The Hotel is centrally located. The rooms were small but comfortable. À nice Scandanavian breakfast was included.

Room Tip: Courtyard rooms have no view, but are quiet.
See more room tips
  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WisRiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattias L, General Manager at ProfilHotels Hotel Aveny, responded to this review, 9 August 2012
Dear guests. Many thanks for your respons and feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm
Level Contributor
141 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

The hotel is close to everything in the centre. I was upgraded to a suite and my review was from that. The room was big and clean. I had a jacuzzi which leaked water onto the floor. There was a sauna which was good. The bed was a King bed but it was bedded as a twin. Nice and comfortable. It was wintertime and I found my room too hot (perhaps from using the sauna). The only way of controlling the temperature was to open the window. I found no heat control in the room. The minibar had 2 bottles of wine and 2 beers. No orange juice, no coke. I stayed for two nights and it was never refilled. The towels were not changed nor were the shampoo and shower gel refilled.
The restaurant was very good.
The staff at the check in were friendly and fast.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Eric060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattias L, General Manager at ProfilHotels Hotel Aveny, responded to this review, 28 February 2012
Dear guest. Thank you for taking your time to give us feedback. We will take your low points in consideration and do our best to improve. Sincerey Mattias Lindberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 February 2012

I have sampled -- in principle -- all hotels in Umeå. I travel to Umeå once a week and has done so for about 1.5 years. Aveny has the most comfortable beds (due to a special agreement with the bed company Carpe Diem), nicest design, most helpful and service-minded staff, the best breakfast, free wi-fi and free access to gym in the same building. No reason to stay anywhere else in my opinion...

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattias L, General Manager at ProfilHotels Hotel Aveny, responded to this review, 20 February 2012
Good morning dear guest, this sunny monday morning in Umeå. From me and staff I would like to thank you for the review and the apriciation of our hospitailty. Sincerely / Mattias Lindberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Umea hotels
0.2 mi away
Stora Hotellet Umea
Stora Hotellet Umea
#1 of 14 in Umea
4.5 of 5 bubbles 502 reviews
0.1 mi away
Comfort Hotel Winn
Comfort Hotel Winn
#3 of 14 in Umea
4.0 of 5 bubbles 666 reviews
0.2 mi away
Clarion Collection Hotel Uman
Show Prices
Show Prices
Show Prices
0.2 mi away
Elite Hotel Mimer
Elite Hotel Mimer
#4 of 14 in Umea
4.0 of 5 bubbles 117 reviews
0.3 mi away
Scandic Plaza Umea
Scandic Plaza Umea
#6 of 14 in Umea
4.0 of 5 bubbles 337 reviews
0.2 mi away
First Hotel Dragonen
First Hotel Dragonen
#8 of 14 in Umea
3.5 of 5 bubbles 53 reviews
Show Prices
Show Prices
Show Prices

Been to ProfilHotels Hotel Aveny? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ProfilHotels Hotel Aveny

Property: ProfilHotels Hotel Aveny
Address: 14 Raadhusesplanaden, Umea 903 28, Sweden
Region: Sweden > Vasterbotten County > Umea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Umea
Price Range (Based on Average Rates): ££
Hotel Class:4 star — ProfilHotels Hotel Aveny 4*
Number of rooms: 89
Official Description (provided by the hotel):
Avenue Hotel is a design hotel located in central Umeå. The hotel is designed for those with high demands on quality and service and seeking an accommodation with exciting and different surroundings. All rooms are equipped with Carpe Diem beds, rain shower and mini bar. Hotel suites include jacuzzi and sauna.Guests have free Wi-Fi and free access to Formtoppen, one of the city's best gym located in the same building.The hotel's own restaurant, Angelini, serves à la carte dishes inspired by the Italian and American cuisine. If you prefer a snack or just a drink, you have the pleasant lounge bar. For those who prefer rustic pub food, beer or whiskey, you are welcome to join us at our own pub, The Pipes of Scotland. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Agoda and Odigeo so you can book your ProfilHotels Hotel Aveny reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aveny Hotel Umeå

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing