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“Service stinks”
2 of 5 bubbles Review of Footprints

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Footprints
Perth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Service stinks”
2 of 5 bubbles Reviewed 31 January 2014 via mobile

We stayed here for several weeks and the units where serviced weekly....... so they say
They done them when they felt like it, sometimes fortnightly after several phone calls.
They where polite and helpfull on the phone but would not do the request asked.
The biggest gripe was a severe mouse problem in the unit.
To the point watching TV at night they would come out from under the lounge and run across the floor.
The unit stunk of mice, repeated phone calls and throwing $80 of food out with no help for a simple request for some baits.
Every time they would appologise and say they would get straight on to it.
What a sucker I was.
Bought my own baits and thus the reason for this feedback.

Stayed January 2014, travelled with friends
Helpful?
1 Thank oldmcshorty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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199 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 January 2014

We have stayed here a few times now and always had a lovely time, but our last stay was a bit disappointing. The bbq was dirty and when we complained they said they would send someone straight over to clean it which never eventuated! They also said they had new bbq's but hadn't taken them out of the boxes yet?? Also when we got there the kids beds weren't made up, whenever we have stayed before all the beds were made not just one. The other thing was the dishwasher didn't work, the maintenance person came over and said it was broken and they have new ones but they haven't been installed yet! The pool does get very crowded and would be good if they do put in another one and perhaps a playground as well. So overall it is a nice family friendly place to stay, they just need to get those bbq's out of their boxes, make up the beds and put the the new dishwashers in and it would be great.

Room Tip: Stairs can be a problem for young children especially in the townhouses and not all rooms have steps...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Davo1303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob P, Manager at Footprints, responded to this review, 24 February 2014
Dear Davo1303, Thank you for taking the time to provide your feedback. We are very disappointed to read about your negative experience during your stay and have addressed within all levels of departments immediately. All Guests comments are vital, however big or small, in making sure we learn from and continue to exceed all of our Guests expectations. I would welcome the opportunity to discuss any further issues with you personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

we have just returned from a very short two night stay at Footprints and we had an amazing stay! We travelled as a couple with a 12 year old and we had a 2 bed 1 bath beach shack. The whole facility is just amazing. It was very quiet and with each beach shack having a good space around it we were able to watch tv (which yes, includes Foxtel!) late at night without thinking we may disturb other guests. We spent a lot of time lazing by the pool and swimming. Everything was amazingly clean and lots of little touches: like the fantastic huge bbq on your own deck, including a Barbie Mate tool in the kitchen drawer; there was a coffee plunger, a full sized fridge and freezer, lounger chairs on the deck, wine glasses, washer and dryer etc. We ate dinner at the cafe and we were simply blown away by the quality and the quantity of the food. We have not had such good value family dining for a long time. We even tried the cocktails and they were yummy too! This resort was almost too good to be true and we will be back and hopefully soon! All the staff we spoke to were so lovely and friendly, right from ringing to book in to time of check out. Thank you for giving us such a lovely short break from city life!! Our recommendation - try to stay longer, you won't regret it !!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PerthKiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob P, Manager at Footprints, responded to this review, 2 February 2014
Hi Perthkiwis, Thank you for taking the time to review us. We are wrapped that you had an "absolutely amazing" stay here at Footprints Preston Beach. It sounds like you all made the most of the many free activities that we have to offer. We certainly do hope that you will be able to return very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

We stayed in a 2brm 1 bathroom beach shack for 4 nights, with friends in the shack next to us. The grounds are wonderful, we loved the kangaroos visiting us at night, the pool area is clean and inviting with cocktails available on the weekend. The café food was lovely and Katie was so friendly and accommodating - we wish the café was open for our whole stay as the cocktails were delish!
There is no oven in the units, but there is a microwave and a hotplate, with a bbq outside. We had to wash our crockery and cutlery as previous guests were too slack to clean up properly, which was a shame. The units are neat and tidy with pretty much everything you need. It could do with a bit of a going over - a bit of TLC would be good. The beds are really comfy, but with no aircon upstairs it was uncomfortable to sleep in the heat we had during our stay. We have stayed before and we prefer our location this time, at the rear of the property backing onto the tennis courts - it was quiet and peaceful away from the (happy) noise at the pool. It was the first visit for our friends and they loved it, particularly being so close to the beach for a morning swim and beach walk.
Best to bring all of your food/drink with you, but the café and the general store are available - fresh crusty bread from the general store in the mornings! We visited the Old Coast Road Brewery for lunch and it was really nice too.
I would recommend staying at Footprints! Check in and out was quick and easy - the lady on the front desk could not have been more helpful - she was really friendly and happy to help.
We will be back!

Room Tip: If you want easy access to pool, ask for a shack close by, but it can be noisy when the resort is bu...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kybags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob P, Manager at Footprints, responded to this review, 2 February 2014
Hi kylieclemmence, Thank you for taking the time to review us. We are wrapped that you had a "Lovely and Relaxing" stay here at Footprints Preston Beach. It sounds like you where able to enjoy all facilities that we have to offer. We certainly do hope that you will be able to return very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

We stayed at Footrints as a large family of 40 people to celebrate a family Christmas. We all stayed in the chalets close to the pool all in the same block . It was lovely all being able to meet on the lawn under the shadey trees between the chalets. We were all impressed with the accommodation, very comfortable. We took advantage of the pool although very crowded but really nice. The café had happy hour on Friday afternoon great cocktails!! On the Saturday the café put on a magnificent buffet lunch for our Christmas celebrations. Absolutely beautiful. Great service by Katie and the chefs. We all agreed it was the best we have had followed by a beautiful breakfast on the Sunday morning before we all checked out.What a great place we all loved it so much we have booked again for next year!!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank balibagus_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob P, Manager at Footprints, responded to this review, 2 February 2014
Hi balibagus_10, Thank you for taking the time to review us. We are thrilled that your large family group enjoyed their Christmas celebration here at Footprints Preston Beach. Can I say your family where so friendly and lovely, not to mention a very talented singing lot!!We certainly do hope that you will be able to return very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
105 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 1 December 2013

we stayed here friday 29 nov to sunday 1dec 2013 well It would be really good if the management checked on the cleaning of these units before they let guests in. our bathroom on the ground floor was disscusting. filthy. toilet filthy. our bbq was filthy.the glasses were filthy. the staff in the cafe really l can only say poor customer service. they struggled to understand english. for a small country town really bad. the staff in reception were really nice and scott the man who had to come and rescue one of our friends from our bathroom as the lock was doddgy and wouldnt open at 11.30 at night. I say thank you scott. but the maintence on these places are a bit slack. foot prints are lucky they have no competion as they would really need to lift their game. We have traveled to many places and sadly we wont be returning to foot prints. preston beach you need some better facilities if you want people to come back. the general store the staff really unhelpful. couldnt of given a dam.

Room Tip: make sure its clean
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lovebroadbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob P, Manager at Footprints, responded to this review, 24 February 2014
Hi Lovebroadbeach, Thank you for taking the time to provide your feedback. We are very disappointed to read about your negative experience during your stay, we have addressed with all areas concerned. All Guests comments are vital, however big or small, in making sure we learn from and continue to exceed all of our Guests expectations.I would welcome the opportunity to discuss any further issues with you personally.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 29 November 2013 via mobile

Stayed here for a quick break for two nights. A nice quiet spot which is a five minute walk from the beach. We stayed in one of the beach shacks close to the pool.

The accommodation was reasonably well appointed and had everything required to make basic meals, although there was no oven facility. The BBQ had been left rather dirty but we were informed new ones were on the way.

If staying outside of the weekend I would recommend taking supplies as the onsite cafe is not open and the adjacent general store sells a limited range of food, although the fish and chips were very good!

The swimming pool was great, with a small heated pool for the kids.

The staff were friendly and helpful. We had a 12 hour power cut during our stay, due to a bird hitting a power line. The staff kept us updated and offered small candles for the room.

We'd definitely return for a short break as it's an easy commute from Perth and nice relaxing surroundings. Thanks for a pleasant stay.

Stayed November 2013, travelled with family
Helpful?
3 Thank Adam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob P, Manager at Footprints, responded to this review, 24 February 2014
Hi AdamD, Thank you for taking the time to review us. It was great to hear you had a nice break and were able to utilise most of our facilities. All Guests comments are vital, however big or small, in making sure we learn from and continue to exceed all of our Guests expectations. Hope to see you back here real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Footprints

Property: Footprints
Address: 56 Mitchell Rd, Preston Beach, Western Australia 6215, Australia
Region: Australia > Western Australia > Preston Beach
Amenities:
Bar / Lounge Beach Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Preston Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Footprints 4*
Number of rooms: 78
Official Description (provided by the hotel):
Footprints at Preston Beach marks the return of the simple yet stylish beach accommodation. Our Resort consists of architecturally designed beach shacks and townhouses that are all fully furnished and self contained. Located 45 minutes drive south of Mandurah and only 90 minutes south of Perth. Footprints Preston Beach Resort is only a short stroll to the white sands and clear blue waters of Preston Beach. For the Nature lovers, just to the east of Footprints Preston Beach Resort is Lake Preston and Yalgorup National Park. With two marked walk trails you'll have plenty of opportunities to come face-to-face with the park's abundant flora and fauna. The abundance of Western Grey Kangaroos will delight nature lovers. All this and more is what makes Footprints by far one of the best places to stay in Preston Beach. Our friendly resident kangaroos provide a spectacular backdrop to your accommodation. ... more   less 
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