I made a reservation at this hotel with the intention of celebrating our anniversary. We live close to Malmo and we love it as a weekend escape. Instead of the very local, I chose this hotel. I found in the website a "romantic package", with a GUARANTEED king size bed and some ammenities. I checked in before my husband as I wanted to surprise him, and I was the surprised one when I opened the door of a quite small room with a double bed and no ammenities at all.
I asked for a higher floor but that was not guaranteed, so, fine, that could not happen, but what about the rest? I payed the same price of a deluxe room in another of our favorite hotels and I get just a regular tiny room. The receptionist said that she would send the ammenities but there was no other room available, as they were fully booked. Then, why on earth does the website does not mention that? Ok, fine, bottle of wine and chocolate arrives, but no robe or slippers as promised.
The room is nice for one person, but for 2 just not inspiring. I usually reserve either a king bed or 2 singles, as my husband is quite tall, and he can never fit in the beds. So, I try to breathe, and ask again for the missing ammenities and pillows, but the receptionist again repeats that "she is alone" in the front desk. If hotel is fully booked why is there not more people there for the guests? Are these beautiful young people working in the hotel trained for problem solving?
Needless to say, our night was awful, i was hugging my husbands feet, he was hugging mine, otherwise we fall out of the bed!! the bathroom is tiny, and the door of the shower was not working properly, so it kept closing over my body while i was showering, so, either I hold the door or I shower?
Next morning we woke early, because all we wanted to do was run away from the place, and we claimed, but again, a beautiful young man could only say: "I am so sorry, I am so sorry". Sorry is not that great when I paid this money, just to get back home, to find a way to end up the weekend "celebrating" our anniversary. So, if the GUARANTEED was not there, then what? Do I get my money back?
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