We had trouble even finding the front door to this hotel, there were Renaissance flags all around the hotel, but no helpful signs to say go this way to the door! The reception staff was welcoming but told us they’d had no air-con for 2 days and didn’t know when it would be fixed. Since we’d booked a Marriott because it was quite warm and we expected them to have it, we were disappointed. However, we were given a room on the northern side of the hotel so it hadn’t had the sun on it all day and a French door opened onto a balcony, so we thought we could live with that. And besides it was around 7pm when we booked in so too late to go looking for something else, however, l’d have appreciated a heads-up when we booked as I specified it on my booking about the aircon and we should have been offered a discount for the inconvenience there and then.
I thought I’d seen a picture of a pool on the hotel website, but there wasn’t one, so I don’t know if I was hallucinating from the heat at the time. The “gym” is a joke. The guest room definitely didn’t adhere to the famous Swedish minimalist style. It was furnished in rather gaudy colours, and was small for a Marriott, but the bathroom was nice and modern. Still, it had only a bath with shower over. When will hotels realize no-one in their right mind wants to have a bath where a thousand other people have bathed or washed their feet? (and I don’t care how hard the thing is scrubbed, it’s yucky). Put in nice big showers and wow us! So, the balcony, it was dirty and we looked straight out onto an ugly building across the laneway. They did offer us a room looking into the hotel courtyard, but we wanted airflow so passed on that. The upstairs rooms (1 floor above) had skylights and were small, so we passed on that too and stayed put. We left the French door open and it admitted plenty of cool air, but it also admitted the sounds of the drunks walking along the street below between midnight and 2am, the sun rising around 3.30am (you had to then close the block out curtain, which also blocked out the air). At 6.30am the garbage trucks arrived and from then on it was constant beep, beep, beeping of trucks reversing and trash being collected etc. We cancelled out next night at the hotel, eventually got hold of and spoke to the manager – told him we expected better of a Marriott hotel etc. etc. and got a 50% discount on our room.
We’d especially travelled to Malmo to visit the science museum and then hoped to head north to Stockholm, but we were so tired and disappointed we cut short our visit and headed back to Denmark. All in all, a complete waste of time, effort and money.
This hotel was rated the best in Sweden in 2012 - if this is the best Sweden has to offer, I'll go elsewhere.
I'm giving this hotel 2 stars only because the staff were so courteous, the rest I rate poorly.
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